Laptop Display Not Working, External Monitors Work

General system EndeavourOS installation
1

Hi Everyone,
I had created this thread a few weeks ago: Cannot boot into live environment

The gist is that the live USB provides 3 boot options: default, nvidia, or fallback (NOMODESET). In fallback mode, X11 would throw an error and would not start. In either of the other 2 modes (default or nvidia), I would just get a black screen. This was using the Apollo release, but I had the same issue with Artemis. I could not even switch to a terminal to get logs. However, I tried my external monitors and they are recognized and working. Specifically, the external monitors start working when the internal display stops working; early in the boot process. Since I can now install and provide proper log output, I’m starting a new thread that reflects the current issue.

My laptop is an MSI CreatorPro Z17

I installed Endeavour using the default (no NVidia driver) option and chose Cinnamon as my DE. (Choosing to install the Nvidia driver at installation time still results in my laptop display not being detected, but if someone wants to see logs with that option chosen, I can do that). I appreciate anyone who may be able to help figure out what’s going on with my laptop display.

Here are some logs that will hopefully shed light on this situation:
inxi -Fxxc0z --no-host | eos-sendlog
https://clbin.com/S27Tv

journalctl -b -0 | eos-sendlog
https://clbin.com/ilCx5

The main thing that stands out for me is this one:
xrandr -q --verbose

Summary 
xrandr: Output eDP1 is not disconnected but has no modes
Screen 0: minimum 8 x 8, current 3840 x 1200, maximum 32767 x 32767
eDP1 connected (normal left inverted right x axis y axis)
	Identifier: 0x43
	Timestamp:  17398959
	Subpixel:   unknown
	Clones:    
	CRTCs:      0 1 2 3
	Transform:  1.000000 0.000000 0.000000
	            0.000000 1.000000 0.000000
	            0.000000 0.000000 1.000000
	           filter: 
	EDID: 
		00ffffffffffff0006af9b3c00000000
		141f0104a52517780308b5ae5242b226
		0c505400000001010101010101010101
		010101010101e8fd00a0a0404c693020
		aa006ee4100000180000000f00000000
		00000000000000000020000000fd0c3c
		a520204e010a202020202020000000fe
		004231373051414e30312e30200a01ad
		70137900000301141a300184ff099f00
		2f001f003f0685000900040000000000
		00000000000000000000000000000000
		00000000000000000000000000000000
		00000000000000000000000000000000
		00000000000000000000000000000000
		00000000000000000000000000000000
		0000000000000000000000000000c190
	BACKLIGHT: 4800 
		range: (0, 96000)
	Backlight: 4800 
		range: (0, 96000)
	vrr_capable: 1 
		range: (0, 1)
	scaling mode: Full aspect 
		supported: Full, Center, Full aspect
	Colorspace: Default 
		supported: Default, RGB_Wide_Gamut_Fixed_Point, RGB_Wide_Gamut_Floating_Point, opRGB, DCI-P3_RGB_D65, BT2020_RGB, BT601_YCC, BT709_YCC, XVYCC_601, XVYCC_709, SYCC_601, opYCC_601, BT2020_CYCC, BT2020_YCC
	max bpc: 12 
		range: (6, 12)
	Broadcast RGB: Automatic 
		supported: Automatic, Full, Limited 16:235
	panel orientation: Normal 
		supported: Normal, Upside Down, Left Side Up, Right Side Up
	link-status: Good 
		supported: Good, Bad
	non-desktop: 0 
		range: (0, 1)
DP1 disconnected (normal left inverted right x axis y axis)
	Identifier: 0x44
	Timestamp:  17398959
	Subpixel:   unknown
	Clones:    
	CRTCs:      0 1 2 3
	Transform:  1.000000 0.000000 0.000000
	            0.000000 1.000000 0.000000
	            0.000000 0.000000 1.000000
	           filter: 
	HDCP Content Type: HDCP Type0 
		supported: HDCP Type0, HDCP Type1
	Content Protection: Undesired 
		supported: Undesired, Desired, Enabled
	vrr_capable: 0 
		range: (0, 1)
	Colorspace: Default 
		supported: Default, RGB_Wide_Gamut_Fixed_Point, RGB_Wide_Gamut_Floating_Point, opRGB, DCI-P3_RGB_D65, BT2020_RGB, BT601_YCC, BT709_YCC, XVYCC_601, XVYCC_709, SYCC_601, opYCC_601, BT2020_CYCC, BT2020_YCC
	max bpc: 12 
		range: (6, 12)
	Broadcast RGB: Automatic 
		supported: Automatic, Full, Limited 16:235
	audio: auto 
		supported: force-dvi, off, auto, on
	subconnector: Unknown 
		supported: Unknown, VGA, DVI-D, HDMI, DP, Wireless, Native
	link-status: Good 
		supported: Good, Bad
	non-desktop: 0 
		range: (0, 1)
DP2 disconnected (normal left inverted right x axis y axis)
	Identifier: 0x45
	Timestamp:  17398959
	Subpixel:   unknown
	Clones:    
	CRTCs:      0 1 2 3
	Transform:  1.000000 0.000000 0.000000
	            0.000000 1.000000 0.000000
	            0.000000 0.000000 1.000000
	           filter: 
	HDCP Content Type: HDCP Type0 
		supported: HDCP Type0, HDCP Type1
	Content Protection: Undesired 
		supported: Undesired, Desired, Enabled
	vrr_capable: 0 
		range: (0, 1)
	Colorspace: Default 
		supported: Default, RGB_Wide_Gamut_Fixed_Point, RGB_Wide_Gamut_Floating_Point, opRGB, DCI-P3_RGB_D65, BT2020_RGB, BT601_YCC, BT709_YCC, XVYCC_601, XVYCC_709, SYCC_601, opYCC_601, BT2020_CYCC, BT2020_YCC
	max bpc: 12 
		range: (6, 12)
	Broadcast RGB: Automatic 
		supported: Automatic, Full, Limited 16:235
	audio: auto 
		supported: force-dvi, off, auto, on
	subconnector: Unknown 
		supported: Unknown, VGA, DVI-D, HDMI, DP, Wireless, Native
	link-status: Good 
		supported: Good, Bad
	non-desktop: 0 
		range: (0, 1)
DP2-1 disconnected (normal left inverted right x axis y axis)
	Identifier: 0x53e
	Timestamp:  17398959
	Subpixel:   unknown
	Clones:     DP2-1-1 DP2-1-8 DP2-8
	CRTCs:      0 1 2 3
	Transform:  1.000000 0.000000 0.000000
	            0.000000 1.000000 0.000000
	            0.000000 0.000000 1.000000
	           filter: 
	max bpc: 12 
		range: (6, 12)
	HDCP Content Type: HDCP Type0 
		supported: HDCP Type0, HDCP Type1
	Content Protection: Undesired 
		supported: Undesired, Desired, Enabled
	Broadcast RGB: Automatic 
		supported: Automatic, Full, Limited 16:235
	audio: auto 
		supported: force-dvi, off, auto, on
	link-status: Good 
		supported: Good, Bad
	non-desktop: 0 
		range: (0, 1)
DP2-1-1 disconnected (normal left inverted right x axis y axis)
	Identifier: 0x540
	Timestamp:  17398959
	Subpixel:   unknown
	Clones:     DP2-1 DP2-1-8 DP2-8
	CRTCs:      0 1 2 3
	Transform:  1.000000 0.000000 0.000000
	            0.000000 1.000000 0.000000
	            0.000000 0.000000 1.000000
	           filter: 
	max bpc: 12 
		range: (6, 12)
	HDCP Content Type: HDCP Type0 
		supported: HDCP Type0, HDCP Type1
	Content Protection: Undesired 
		supported: Undesired, Desired, Enabled
	Broadcast RGB: Automatic 
		supported: Automatic, Full, Limited 16:235
	audio: auto 
		supported: force-dvi, off, auto, on
	link-status: Good 
		supported: Good, Bad
	non-desktop: 0 
		range: (0, 1)
DP2-1-8 connected primary 1920x1200+1920+0 (0x541) normal (normal left inverted right x axis y axis) 520mm x 320mm
	Identifier: 0x53f
	Timestamp:  17398959
	Subpixel:   unknown
	Gamma:      1.0:1.0:1.0
	Brightness: 1.0
	Clones:     DP2-1 DP2-1-1 DP2-8
	CRTC:       0
	CRTCs:      0 1 2 3
	Transform:  1.000000 0.000000 0.000000
	            0.000000 1.000000 0.000000
	            0.000000 0.000000 1.000000
	           filter: 
	_MUTTER_PRESENTATION_OUTPUT: 0 
	EDID: 
		00ffffffffffff0010acb8a04c364b31
		2d180104a53420783a0495a9554d9d26
		105054a54b00714f8180a940d1c0d100
		010101010101283c80a070b023403020
		360006442100001e000000ff0050564a
		5657344234314b364c0a000000fc0044
		454c4c2055323431350a2020000000fd
		00313d1e5311000a20202020202001de
		02031cf14f9005040302071601141f12
		132021222309070783010000023a8018
		71382d40582c450006442100001e011d
		8018711c1620582c250006442100009e
		011d007251d01e206e28550006442100
		001e8c0ad08a20e02d10103e96000644
		21000018000000000000000000000000
		0000000000000000000000000000000c
	max bpc: 12 
		range: (6, 12)
	HDCP Content Type: HDCP Type0 
		supported: HDCP Type0, HDCP Type1
	Content Protection: Undesired 
		supported: Undesired, Desired, Enabled
	Broadcast RGB: Automatic 
		supported: Automatic, Full, Limited 16:235
	audio: auto 
		supported: force-dvi, off, auto, on
	link-status: Good 
		supported: Good, Bad
	non-desktop: 0 
		range: (0, 1)
  1920x1200 (0x541) 154.000MHz +HSync +VSync *current +preferred
        h: width  1920 start 1968 end 2000 total 2080 skew    0 clock  74.04KHz
        v: height 1200 start 1203 end 1209 total 1235           clock  59.95Hz
  1920x1080 (0x542) 148.500MHz +HSync +VSync
        h: width  1920 start 2008 end 2052 total 2200 skew    0 clock  67.50KHz
        v: height 1080 start 1084 end 1089 total 1125           clock  60.00Hz
  1920x1080 (0x543) 148.500MHz +HSync +VSync
        h: width  1920 start 2448 end 2492 total 2640 skew    0 clock  56.25KHz
        v: height 1080 start 1084 end 1089 total 1125           clock  50.00Hz
  1920x1080 (0x544) 148.352MHz +HSync +VSync
        h: width  1920 start 2008 end 2052 total 2200 skew    0 clock  67.43KHz
        v: height 1080 start 1084 end 1089 total 1125           clock  59.94Hz
  1920x1080 (0x545) 74.250MHz +HSync +VSync
        h: width  1920 start 2008 end 2052 total 2200 skew    0 clock  33.75KHz
        v: height 1080 start 1084 end 1089 total 1125           clock  30.00Hz
  1920x1080 (0x546) 74.250MHz +HSync +VSync
        h: width  1920 start 2448 end 2492 total 2640 skew    0 clock  28.12KHz
        v: height 1080 start 1084 end 1089 total 1125           clock  25.00Hz
  1920x1080 (0x547) 74.250MHz +HSync +VSync
        h: width  1920 start 2558 end 2602 total 2750 skew    0 clock  27.00KHz
        v: height 1080 start 1084 end 1089 total 1125           clock  24.00Hz
  1920x1080 (0x548) 74.176MHz +HSync +VSync
        h: width  1920 start 2008 end 2052 total 2200 skew    0 clock  33.72KHz
        v: height 1080 start 1084 end 1089 total 1125           clock  29.97Hz
  1920x1080 (0x549) 74.176MHz +HSync +VSync
        h: width  1920 start 2558 end 2602 total 2750 skew    0 clock  26.97KHz
        v: height 1080 start 1084 end 1089 total 1125           clock  23.98Hz
  1600x1200 (0x54a) 162.000MHz +HSync +VSync
        h: width  1600 start 1664 end 1856 total 2160 skew    0 clock  75.00KHz
        v: height 1200 start 1201 end 1204 total 1250           clock  60.00Hz
  1280x1024 (0x54b) 135.000MHz +HSync +VSync
        h: width  1280 start 1296 end 1440 total 1688 skew    0 clock  79.98KHz
        v: height 1024 start 1025 end 1028 total 1066           clock  75.02Hz
  1280x1024 (0x54c) 108.000MHz +HSync +VSync
        h: width  1280 start 1328 end 1440 total 1688 skew    0 clock  63.98KHz
        v: height 1024 start 1025 end 1028 total 1066           clock  60.02Hz
  1152x864 (0x54d) 108.000MHz +HSync +VSync
        h: width  1152 start 1216 end 1344 total 1600 skew    0 clock  67.50KHz
        v: height  864 start  865 end  868 total  900           clock  75.00Hz
  1280x720 (0x54e) 74.250MHz +HSync +VSync
        h: width  1280 start 1390 end 1430 total 1650 skew    0 clock  45.00KHz
        v: height  720 start  725 end  730 total  750           clock  60.00Hz
  1280x720 (0x54f) 74.250MHz +HSync +VSync
        h: width  1280 start 1720 end 1760 total 1980 skew    0 clock  37.50KHz
        v: height  720 start  725 end  730 total  750           clock  50.00Hz
  1280x720 (0x550) 74.176MHz +HSync +VSync
        h: width  1280 start 1390 end 1430 total 1650 skew    0 clock  44.96KHz
        v: height  720 start  725 end  730 total  750           clock  59.94Hz
  1024x768 (0x551) 78.750MHz +HSync +VSync
        h: width  1024 start 1040 end 1136 total 1312 skew    0 clock  60.02KHz
        v: height  768 start  769 end  772 total  800           clock  75.03Hz
  1024x768 (0x552) 65.000MHz -HSync -VSync
        h: width  1024 start 1048 end 1184 total 1344 skew    0 clock  48.36KHz
        v: height  768 start  771 end  777 total  806           clock  60.00Hz
  800x600 (0x553) 49.500MHz +HSync +VSync
        h: width   800 start  816 end  896 total 1056 skew    0 clock  46.88KHz
        v: height  600 start  601 end  604 total  625           clock  75.00Hz
  800x600 (0x554) 40.000MHz +HSync +VSync
        h: width   800 start  840 end  968 total 1056 skew    0 clock  37.88KHz
        v: height  600 start  601 end  605 total  628           clock  60.32Hz
  720x576 (0x555) 27.000MHz -HSync -VSync
        h: width   720 start  732 end  796 total  864 skew    0 clock  31.25KHz
        v: height  576 start  581 end  586 total  625           clock  50.00Hz
  720x480 (0x556) 27.027MHz -HSync -VSync
        h: width   720 start  736 end  798 total  858 skew    0 clock  31.50KHz
        v: height  480 start  489 end  495 total  525           clock  60.00Hz
  720x480 (0x557) 27.000MHz -HSync -VSync
        h: width   720 start  736 end  798 total  858 skew    0 clock  31.47KHz
        v: height  480 start  489 end  495 total  525           clock  59.94Hz
  640x480 (0x558) 31.500MHz -HSync -VSync
        h: width   640 start  656 end  720 total  840 skew    0 clock  37.50KHz
        v: height  480 start  481 end  484 total  500           clock  75.00Hz
  640x480 (0x559) 25.200MHz -HSync -VSync
        h: width   640 start  656 end  752 total  800 skew    0 clock  31.50KHz
        v: height  480 start  490 end  492 total  525           clock  60.00Hz
  640x480 (0x55a) 25.175MHz -HSync -VSync
        h: width   640 start  656 end  752 total  800 skew    0 clock  31.47KHz
        v: height  480 start  490 end  492 total  525           clock  59.94Hz
  720x400 (0x55b) 28.320MHz -HSync +VSync
        h: width   720 start  738 end  846 total  900 skew    0 clock  31.47KHz
        v: height  400 start  412 end  414 total  449           clock  70.08Hz
DP2-8 connected 1920x1200+0+0 (0x541) normal (normal left inverted right x axis y axis) 520mm x 320mm
	Identifier: 0x53d
	Timestamp:  17398959
	Subpixel:   unknown
	Gamma:      1.0:1.0:1.0
	Brightness: 1.0
	Clones:     DP2-1 DP2-1-1 DP2-1-8
	CRTC:       1
	CRTCs:      0 1 2 3
	Transform:  1.000000 0.000000 0.000000
	            0.000000 1.000000 0.000000
	            0.000000 0.000000 1.000000
	           filter: 
	_MUTTER_PRESENTATION_OUTPUT: 0 
	EDID: 
		00ffffffffffff0010acb8a04c504431
		2e180104a53420783a0495a9554d9d26
		105054a54b00714f8180a940d1c0d100
		010101010101283c80a070b023403020
		360006442100001e000000ff0050564a
		56573442413144504c0a000000fc0044
		454c4c2055323431350a2020000000fd
		00313d1e5311000a20202020202001aa
		02031cf14f9005040302071601141f12
		132021222309070783010000023a8018
		71382d40582c450006442100001e011d
		8018711c1620582c250006442100009e
		011d007251d01e206e28550006442100
		001e8c0ad08a20e02d10103e96000644
		21000018000000000000000000000000
		0000000000000000000000000000000c
	max bpc: 12 
		range: (6, 12)
	HDCP Content Type: HDCP Type0 
		supported: HDCP Type0, HDCP Type1
	Content Protection: Undesired 
		supported: Undesired, Desired, Enabled
	Broadcast RGB: Automatic 
		supported: Automatic, Full, Limited 16:235
	audio: auto 
		supported: force-dvi, off, auto, on
	link-status: Good 
		supported: Good, Bad
	non-desktop: 0 
		range: (0, 1)
  1920x1200 (0x541) 154.000MHz +HSync +VSync *current +preferred
        h: width  1920 start 1968 end 2000 total 2080 skew    0 clock  74.04KHz
        v: height 1200 start 1203 end 1209 total 1235           clock  59.95Hz
  1920x1080 (0x542) 148.500MHz +HSync +VSync
        h: width  1920 start 2008 end 2052 total 2200 skew    0 clock  67.50KHz
        v: height 1080 start 1084 end 1089 total 1125           clock  60.00Hz
  1920x1080 (0x543) 148.500MHz +HSync +VSync
        h: width  1920 start 2448 end 2492 total 2640 skew    0 clock  56.25KHz
        v: height 1080 start 1084 end 1089 total 1125           clock  50.00Hz
  1920x1080 (0x544) 148.352MHz +HSync +VSync
        h: width  1920 start 2008 end 2052 total 2200 skew    0 clock  67.43KHz
        v: height 1080 start 1084 end 1089 total 1125           clock  59.94Hz
  1920x1080 (0x545) 74.250MHz +HSync +VSync
        h: width  1920 start 2008 end 2052 total 2200 skew    0 clock  33.75KHz
        v: height 1080 start 1084 end 1089 total 1125           clock  30.00Hz
  1920x1080 (0x546) 74.250MHz +HSync +VSync
        h: width  1920 start 2448 end 2492 total 2640 skew    0 clock  28.12KHz
        v: height 1080 start 1084 end 1089 total 1125           clock  25.00Hz
  1920x1080 (0x547) 74.250MHz +HSync +VSync
        h: width  1920 start 2558 end 2602 total 2750 skew    0 clock  27.00KHz
        v: height 1080 start 1084 end 1089 total 1125           clock  24.00Hz
  1920x1080 (0x548) 74.176MHz +HSync +VSync
        h: width  1920 start 2008 end 2052 total 2200 skew    0 clock  33.72KHz
        v: height 1080 start 1084 end 1089 total 1125           clock  29.97Hz
  1920x1080 (0x549) 74.176MHz +HSync +VSync
        h: width  1920 start 2558 end 2602 total 2750 skew    0 clock  26.97KHz
        v: height 1080 start 1084 end 1089 total 1125           clock  23.98Hz
  1600x1200 (0x54a) 162.000MHz +HSync +VSync
        h: width  1600 start 1664 end 1856 total 2160 skew    0 clock  75.00KHz
        v: height 1200 start 1201 end 1204 total 1250           clock  60.00Hz
  1280x1024 (0x54b) 135.000MHz +HSync +VSync
        h: width  1280 start 1296 end 1440 total 1688 skew    0 clock  79.98KHz
        v: height 1024 start 1025 end 1028 total 1066           clock  75.02Hz
  1280x1024 (0x54c) 108.000MHz +HSync +VSync
        h: width  1280 start 1328 end 1440 total 1688 skew    0 clock  63.98KHz
        v: height 1024 start 1025 end 1028 total 1066           clock  60.02Hz
  1152x864 (0x54d) 108.000MHz +HSync +VSync
        h: width  1152 start 1216 end 1344 total 1600 skew    0 clock  67.50KHz
        v: height  864 start  865 end  868 total  900           clock  75.00Hz
  1280x720 (0x54e) 74.250MHz +HSync +VSync
        h: width  1280 start 1390 end 1430 total 1650 skew    0 clock  45.00KHz
        v: height  720 start  725 end  730 total  750           clock  60.00Hz
  1280x720 (0x54f) 74.250MHz +HSync +VSync
        h: width  1280 start 1720 end 1760 total 1980 skew    0 clock  37.50KHz
        v: height  720 start  725 end  730 total  750           clock  50.00Hz
  1280x720 (0x550) 74.176MHz +HSync +VSync
        h: width  1280 start 1390 end 1430 total 1650 skew    0 clock  44.96KHz
        v: height  720 start  725 end  730 total  750           clock  59.94Hz
  1024x768 (0x551) 78.750MHz +HSync +VSync
        h: width  1024 start 1040 end 1136 total 1312 skew    0 clock  60.02KHz
        v: height  768 start  769 end  772 total  800           clock  75.03Hz
  1024x768 (0x552) 65.000MHz -HSync -VSync
        h: width  1024 start 1048 end 1184 total 1344 skew    0 clock  48.36KHz
        v: height  768 start  771 end  777 total  806           clock  60.00Hz
  800x600 (0x553) 49.500MHz +HSync +VSync
        h: width   800 start  816 end  896 total 1056 skew    0 clock  46.88KHz
        v: height  600 start  601 end  604 total  625           clock  75.00Hz
  800x600 (0x554) 40.000MHz +HSync +VSync
        h: width   800 start  840 end  968 total 1056 skew    0 clock  37.88KHz
        v: height  600 start  601 end  605 total  628           clock  60.32Hz
  720x576 (0x555) 27.000MHz -HSync -VSync
        h: width   720 start  732 end  796 total  864 skew    0 clock  31.25KHz
        v: height  576 start  581 end  586 total  625           clock  50.00Hz
  720x480 (0x556) 27.027MHz -HSync -VSync
        h: width   720 start  736 end  798 total  858 skew    0 clock  31.50KHz
        v: height  480 start  489 end  495 total  525           clock  60.00Hz
  720x480 (0x557) 27.000MHz -HSync -VSync
        h: width   720 start  736 end  798 total  858 skew    0 clock  31.47KHz
        v: height  480 start  489 end  495 total  525           clock  59.94Hz
  640x480 (0x558) 31.500MHz -HSync -VSync
        h: width   640 start  656 end  720 total  840 skew    0 clock  37.50KHz
        v: height  480 start  481 end  484 total  500           clock  75.00Hz
  640x480 (0x559) 25.200MHz -HSync -VSync
        h: width   640 start  656 end  752 total  800 skew    0 clock  31.50KHz
        v: height  480 start  490 end  492 total  525           clock  60.00Hz
  640x480 (0x55a) 25.175MHz -HSync -VSync
        h: width   640 start  656 end  752 total  800 skew    0 clock  31.47KHz
        v: height  480 start  490 end  492 total  525           clock  59.94Hz
  720x400 (0x55b) 28.320MHz -HSync +VSync
        h: width   720 start  738 end  846 total  900 skew    0 clock  31.47KHz
        v: height  400 start  412 end  414 total  449           clock  70.08Hz
DP3 disconnected (normal left inverted right x axis y axis)
	Identifier: 0x46
	Timestamp:  17398959
	Subpixel:   unknown
	Clones:    
	CRTCs:      0 1 2 3
	Transform:  1.000000 0.000000 0.000000
	            0.000000 1.000000 0.000000
	            0.000000 0.000000 1.000000
	           filter: 
	HDCP Content Type: HDCP Type0 
		supported: HDCP Type0, HDCP Type1
	Content Protection: Undesired 
		supported: Undesired, Desired, Enabled
	vrr_capable: 0 
		range: (0, 1)
	Colorspace: Default 
		supported: Default, RGB_Wide_Gamut_Fixed_Point, RGB_Wide_Gamut_Floating_Point, opRGB, DCI-P3_RGB_D65, BT2020_RGB, BT601_YCC, BT709_YCC, XVYCC_601, XVYCC_709, SYCC_601, opYCC_601, BT2020_CYCC, BT2020_YCC
	max bpc: 12 
		range: (6, 12)
	Broadcast RGB: Automatic 
		supported: Automatic, Full, Limited 16:235
	audio: auto 
		supported: force-dvi, off, auto, on
	subconnector: Unknown 
		supported: Unknown, VGA, DVI-D, HDMI, DP, Wireless, Native
	link-status: Good 
		supported: Good, Bad
	non-desktop: 0 
		range: (0, 1)
DP4 disconnected (normal left inverted right x axis y axis)
	Identifier: 0x47
	Timestamp:  17398959
	Subpixel:   unknown
	Clones:    
	CRTCs:      0 1 2 3
	Transform:  1.000000 0.000000 0.000000
	            0.000000 1.000000 0.000000
	            0.000000 0.000000 1.000000
	           filter: 
	HDCP Content Type: HDCP Type0 
		supported: HDCP Type0, HDCP Type1
	Content Protection: Undesired 
		supported: Undesired, Desired, Enabled
	vrr_capable: 0 
		range: (0, 1)
	Colorspace: Default 
		supported: Default, RGB_Wide_Gamut_Fixed_Point, RGB_Wide_Gamut_Floating_Point, opRGB, DCI-P3_RGB_D65, BT2020_RGB, BT601_YCC, BT709_YCC, XVYCC_601, XVYCC_709, SYCC_601, opYCC_601, BT2020_CYCC, BT2020_YCC
	max bpc: 12 
		range: (6, 12)
	Broadcast RGB: Automatic 
		supported: Automatic, Full, Limited 16:235
	audio: auto 
		supported: force-dvi, off, auto, on
	subconnector: Unknown 
		supported: Unknown, VGA, DVI-D, HDMI, DP, Wireless, Native
	link-status: Good 
		supported: Good, Bad
	non-desktop: 0 
		range: (0, 1)
VIRTUAL1 disconnected (normal left inverted right x axis y axis)
	Identifier: 0x48
	Timestamp:  17398959
	Subpixel:   no subpixels
	Clones:    
	CRTCs:      4
	Transform:  1.000000 0.000000 0.000000
	            0.000000 1.000000 0.000000
	            0.000000 0.000000 1.000000
	           filter: 
	non-desktop: 0 
		supported: 0, 1

It says eDP1 is connected but has no modes. I’ve seen an Arch document on manually adding modes, but I’m wondering why the supported modes aren’t being probed directly from the display.

Please let me know what other logs or info may be relevant. Thank you in advance to anyone who is willing to take a look at this.

Thanks,
Dale

2

Have you tried setting the kernel parameter ibt=off in the default grub command line and update grub. Then see if the nvidia drivers will install and be recognized.

3

Thank you for the suggestion. I added the ibt=off parameter to the default grub command line and updated grub. Afterwards, I installed the Nvidia drivers using the --prime and --32 switches (for Steam) with no issues. However, the laptop display is still blank. After installing the Nvidia driver, I now see some modes listed for eDP1 when running xrandr, but they are not correct for my display.

Output from: xrandr -q --verbose | eos-sendlog
https://clbin.com/BHvyO

For example, my display is 2560x1600 @ 165Hz, so 4096x2304 @ 59.98Hz should not be listed as an option. And there is no option for 2560x1600 @ 165Hz. If anyone has any ideas, please let me know.

Thanks,
Dale

4

Don’t forget to put code tags around what you post. The summary is very long and hard to look at.

5

Sorry, that was my bad. I edited the summary so hopefully it is more readable now.

6

When you have outputs like this it is better to use commands to upload them and then just provide the link.

example:

xrandr -q --verbose | eos-sendlog

Edit: So you could edit your post and replace the summary with the link provided if it works for you.

8

@dalekuhn
I’m assuming it’s edp1. Have you tried to set it with xrandr?

Edit: My personal opinion is that it relates to hardware with the Intel i9-12900H and the Nvidia A5500.

Edit Have you checked the bios to make sure there isn’t a setting to change?

example: MSHybrid to Discrete”-Switch

9

I tried to set three different modes with xrandr but they all failed with a ‘crtc x failed’ as shown below for one example:

[dale@missy ~]$ xrandr --newmode "2560x1600_60" 650.00 2560 2608 2640 2720 1600 1610 1620 3980 -hsync +vsync
[dale@missy ~]$ xrandr --addmode eDP-1 "2560x1600_60"
[dale@missy ~]$ xrandr --output eDP-1 --mode "2560x1600_60"
xrandr: Configure crtc 0 failed

Unfortunately my BIOS options are pretty sparse. There are no GPU related options.

10

I found this which seems somewhat similar issue?

11

Yeah, that was one of the first things that came up with some searching. That thread talks about adding the display’s native resolution ‘following some guidelines on the forum’ but they don’t say where these guidelines came from. Some more searching led me to https://wiki.archlinux.org/title/Xrandr which is how I came up with the commands for creating, adding, and setting a new mode as shown in my previous post.

If you or anyone else has any other ideas, please let me know. In the meantime, I’ll try bugging MSI about this and see if anything turns up. When my work got me a Precision 7540 back in 2019, it took Dell 6 months to come up with a BIOS that would let me boot Linux without the charger plugged in (and that laptop officially supported Linux). This is also new hardware, so I just need to be patient; these things take time to sort out.

Thanks,
Dale

12

Yes, bugging MSI is a good idea. Also keep checking for UEFI Bios updates.

13

Is it possible that you have set your system to some kind of presentation mode (using the keyboard’s function keys)?

It is a long shot but just checking… :wink:

14

@dalekuhn
I see there is a Bios update dated july 7 2022 (E17N1IWS.311)

Edit: Your version is E17N1IWS.30B date: 01/11/2022

Edit: Also F11 switches display from laptop to external and or both! Maybe check this.

Screenshot_20220710_011514

Screenshot_20220710_011633

1 Like
15

Hi, and thank you for the suggestion. Unfortunately, that does not appear to be the case. I have a function key (F11) that will disable the external monitors, but it does not enable the internal display. I also noticed the new UEFI/BIOS update, but unfortunately, flashing that had no effect.

I did see something on one of the MSI forums (can’t find it right now) that talked about using a Windows program called MSI Control Center to adjust a switch for integrated or discrete graphics. I’m not sure if this is just a Windows version of Optimus, or if there is some kind of actual electronic switch that can only be adjusted via Windows. That also seems like a long shot, but I’m going to try installing a couple distros in a dual-boot setup with Windows and see what effect that Windows software switch has on the Linux installs. I’m not gonna lie. I feel a little dirty installing Windows, but it’s just an experiment.

Thanks,
Dale

16

Well i got that information from the manual for your laptop and that is what it say’s. F11 is supposed to switch between the LCD external monitor or both running. I do realize that all these laptops are designed around working with Windows. But this is a hardware function and should work on Linux.

17

You’re 100% right about the F11 key for switching monitor outputs. I can use that key to cycle between 3 different modes: internal display only, external displays only, or all displays. Based on that, I would expect the external displays to turn off every 3rd time I hit that key. I do see that behavior, it’s just that the internal display never turns on no matter how many times I hit that key.

18

I found this article about another MSI laptop: https://wiki.archlinux.org/title/MSI_GS66_11UX

It’s not my exact laptop model but I believe I have the same kind of ‘mux switch’ described in the known issues section. If that’s the case, then doing a dual boot with Windows may be my best approach for controlling which GPU is in use. I think I need a couple shots of tequila before I can bring myself to do that, but I’m working up to it. I appreciate all of your help and ideas.

Thanks,
Dale

19

So my question is this? Have you tried the laptop using just the main laptop screen without hooking up any external monitor? Does it work then with nvidia?

20

Short answer is no. With just the laptop display, I could not get a working live environment to install the system. The laptop display would go blank after a few seconds of kernel boot log, regardless of whether I picked the default or Nvidia options. Using the fallback mode would leave me in an unresponsive terminal telling me that X continues to fail to start every 10 seconds or so. When I tried hooking up the external monitors, that was the first time I’ve been able to get a Linux GUI on any distro other than Ubuntu (and even then I had to select the safe graphics option in their live USB menu).

21

Did you try it though pressing the F11 key to set it to the laptop screen without an external monitor hooked up?