Hello everyone,
Somewhat of a Linux newbie here. I normally use Pop OS, but I have tried Endeavour OS before. Everything worked well (hardware) back then, but my touchpad will not work on Atlantis.
Would this be a kernel issue? How can I fix this if I am unable to move my cursor?
Thanks in advance for any help you can provide.
Welcome to 
forums.
Would you be able to post the output of the below command? Post the link.
inxi -Faz | eos-sendlog
While I am not the original poster, I am having similar issues and figured, since you’ve asked for this output, I will give you mine to see if this can assist in getting this fixed for multiple sources:
System:
Kernel: 5.16.10-arch1-1 x86_64 bits: 64 compiler: gcc v: 11.2.0
parameters: BOOT_IMAGE=/boot/vmlinuz-linux
root=UUID=85c7206f-2229-4336-9d1f-d6c2fd747128 rw quiet loglevel=3
nowatchdog nvme_load=YES
Desktop: Xfce 4.16.0 tk: Gtk 3.24.29 info: xfce4-panel wm: xfwm 4.16.1
vt: 7 dm: LightDM 1.30.0 Distro: EndeavourOS base: Arch Linux
Machine:
Type: Laptop System: Acer product: Aspire E5-574 v: V1.10
serial: <superuser required>
Mobo: Acer model: Zoro_SL v: V1.10 serial: <superuser required>
UEFI-[Legacy]: Insyde v: 1.10 date: 11/27/2015
Battery:
ID-1: BAT1 charge: 28.4 Wh (100.0%) condition: 28.4/37.0 Wh (76.9%)
volts: 17.0 min: 14.8 model: SANYO AL15A32 type: Li-ion serial: <filter>
status: Full
Device-1: hidpp_battery_0 model: Logitech K350 serial: <filter>
charge: 70% (should be ignored) rechargeable: yes status: Discharging
Device-2: hidpp_battery_1 model: Logitech Wireless Mouse M510
serial: <filter> charge: 55% (should be ignored) rechargeable: yes
status: Discharging
CPU:
Info: model: Intel Core i5-6200U bits: 64 type: MT MCP arch: Skylake
family: 6 model-id: 0x4E (78) stepping: 3 microcode: 0xEC
Topology: cpus: 1x cores: 2 tpc: 2 threads: 4 smt: enabled cache:
L1: 128 KiB desc: d-2x32 KiB; i-2x32 KiB L2: 512 KiB desc: 2x256 KiB
L3: 3 MiB desc: 1x3 MiB
Speed (MHz): avg: 500 min/max: 400/2800 scaling: driver: intel_pstate
governor: powersave cores: 1: 500 2: 500 3: 500 4: 500 bogomips: 19204
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Vulnerabilities:
Type: itlb_multihit status: KVM: VMX disabled
Type: l1tf
mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable
Type: mds mitigation: Clear CPU buffers; SMT vulnerable
Type: meltdown mitigation: PTI
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional,
IBRS_FW, STIBP: conditional, RSB filling
Type: srbds mitigation: Microcode
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel Skylake GT2 [HD Graphics 520] vendor: Acer Incorporated ALI
driver: i915 v: kernel bus-ID: 00:02.0 chip-ID: 8086:1916 class-ID: 0300
Device-2: Realtek HD Webcam - Realtek type: USB driver: uvcvideo
bus-ID: 1-7:3 chip-ID: 0bda:57cc class-ID: 0e02 serial: <filter>
Display: x11 server: X.Org 1.21.1.3 compositor: xfwm4 v: 4.16.1 driver:
loaded: intel unloaded: modesetting alternate: fbdev,vesa display-ID: :0.0
screens: 1
Screen-1: 0 s-res: 1366x768 s-dpi: 96 s-size: 361x203mm (14.2x8.0")
s-diag: 414mm (16.3")
Monitor-1: eDP1 res: 1366x768 hz: 60 dpi: 102 size: 340x190mm (13.4x7.5")
diag: 389mm (15.3")
OpenGL: renderer: Mesa Intel HD Graphics 520 (SKL GT2) v: 4.6 Mesa 21.3.6
direct render: Yes
Audio:
Device-1: Intel Sunrise Point-LP HD Audio vendor: Acer Incorporated ALI
driver: snd_hda_intel v: kernel alternate: snd_soc_skl bus-ID: 00:1f.3
chip-ID: 8086:9d70 class-ID: 0403
Sound Server-1: ALSA v: k5.16.10-arch1-1 running: yes
Sound Server-2: PulseAudio v: 15.0 running: no
Sound Server-3: PipeWire v: 0.3.47 running: yes
Network:
Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
vendor: Acer Incorporated ALI driver: r8169 v: kernel port: 3000
bus-ID: 01:00.0 chip-ID: 10ec:8168 class-ID: 0200
IF: enp1s0 state: down mac: <filter>
Device-2: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter
vendor: Lite-On driver: ath10k_pci v: kernel bus-ID: 02:00.0
chip-ID: 168c:0042 class-ID: 0280
IF: wlan0 state: up mac: <filter>
Bluetooth:
Device-1: Lite-On Qualcomm Atheros QCA9377 Bluetooth type: USB
driver: btusb v: 0.8 bus-ID: 1-5:2 chip-ID: 04ca:3015 class-ID: e001
Report: rfkill ID: hci0 rfk-id: 2 state: down bt-service: not found
rfk-block: hardware: no software: no address: see --recommends
Drives:
Local Storage: total: 931.51 GiB used: 6.64 GiB (0.7%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/sda maj-min: 8:0 vendor: Seagate model: ST1000LM024 HN-M101MBB
size: 931.51 GiB block-size: physical: 4096 B logical: 512 B
speed: 6.0 Gb/s type: HDD rpm: 5400 serial: <filter> rev: 0001
scheme: MBR
Partition:
ID-1: / raw-size: 931.51 GiB size: 915.81 GiB (98.31%)
used: 6.64 GiB (0.7%) fs: ext4 dev: /dev/sda1 maj-min: 8:1
Swap:
Alert: No swap data was found.
Sensors:
System Temperatures: cpu: 40.0 C pch: 40.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 197 Uptime: 9m wakeups: 7 Memory: 15.5 GiB
used: 1.84 GiB (11.8%) Init: systemd v: 250 tool: systemctl Compilers:
gcc: 11.2.0 Packages: pacman: 866 lib: 243 Shell: Bash v: 5.1.16
running-in: xfce4-terminal inxi: 3.3.12
Is the touchpad recognized as a device?
You could post a link for this. I’m sure it’s an elantech.
cat /proc/bus/input/devices | eos-sendlog
You may need to try some kernel parameters. Here are a few that you could test one at a time or a couple. You have to add them to the default grub command line in:
/etc/default/grub
i8042.nopnp
i8042.reset
i8042.nomux
i8042.kbdreset
Then update grub
sudo grub-mkconfig -o /boot/grub/grub.cfg
@trdunsworth
It could be useful also to post a link to this boot log.
journalctl -p 3 -xb | eos-sendlog
Thank you for the feedback.
Here is the output:
Feb 21 19:11:22 tony-aspiree5574 kernel: x86/cpu: SGX disabled by BIOS.
Feb 21 19:11:22 tony-aspiree5574 kernel: platform MSFT0101:00: failed to claim resource 1: [mem 0xfed40000-0xfed40fff]
Feb 21 19:11:22 tony-aspiree5574 kernel: acpi MSFT0101:00: platform device creation failed: -16
Feb 21 19:11:29 tony-aspiree5574 kernel: hid-generic 0018:04F3:300B.0001: item fetching failed at offset 279/369
Feb 21 19:11:30 tony-aspiree5574 kernel: hid-multitouch 0018:04F3:300B.0001: item fetching failed at offset 279/369
What is this from the boot log? Okay i see that.
Would you be able to try this? It’s a shot in the dark. Add the following to
/etc/modprobe.d/elan.conf
"options psmouse elantech_smbus=0"
Then reboot.
That worked!
Thank you for your help!!!
Wow … glad i got it right. So does it show up now as a device?
Edit:
cat /proc/bus/input/devices
Edit: Not sure if this command is what I’m looking for? It may be long so that’s why i added the send log to it in the other post.
Yes, it does now show as a device. The command gave a lot of good info. I’ve been using Linux in various forms for years and I still learn a lot when I run into headaches! Thank you very much!