System crash with Intel iRIS Xe Graphics

soupcookie · April 7, 2023, 12:44pm

I recently got a MSI C12M-084ZA Modern 14 laptop, at first I installed Linux Mint on it, as it was a bit more stable, and the laptop is for work, but after experiencing a lot of crashes, I switched over to EndeavourOS (what I use on my main machine as well), whilst there are fewer crashes, they still occur, usually while I play Pokemon Revolution Online and play a YouTube video in the background, some days it doesn’t crash at all, and other days (like today) it crashes constantly. After doing a little bit of digging, I suspect it might be my GPU drivers, but I am no expert with these things… When my system crashes, it stays in that crashed state indefinitely, until I force a poweroff. This crash usually only happens while I am playing the game, my CPU and RAM usage does not peak or anything of the sort before or the crash happens and the crash happens on both the LTS and latest kernels.

System Details

OS: EndeavourOS
Kernel: Linux 6.2.9-arch1-1 x86_64
Window Manager: i3
CPU: 12th Gen Intel i7-1255U (12) @ 4.700GHz
GPU: Intel Alder Lake-UP3 GT2 [Iris Xe Graphics]

Journalctl last 15 min output (crash happened right before – BOOT … --)

Apr 07 14:09:09 netsu-pc wpa_supplicant[649]: wlan0: CTRL-EVENT-SIGNAL-CHANGE above=1 signal=-70 noise=9999 txrate=325000
Apr 07 14:09:11 netsu-pc wpa_supplicant[649]: wlan0: CTRL-EVENT-SIGNAL-CHANGE above=0 signal=-68 noise=9999 txrate=325000
Apr 07 14:09:59 netsu-pc wpa_supplicant[649]: wlan0: CTRL-EVENT-SIGNAL-CHANGE above=0 signal=-71 noise=9999 txrate=325000
Apr 07 14:10:01 netsu-pc wpa_supplicant[649]: wlan0: SME: Trying to authenticate with 10:27:f5:d7:41:1a (SSID='Deco Internet ' freq=2427 MHz)
Apr 07 14:10:01 netsu-pc kernel: wlan0: disconnect from AP 10:27:f5:d7:41:1b for new auth to 10:27:f5:d7:41:1a
Apr 07 14:10:01 netsu-pc kernel: wlan0: authenticate with 10:27:f5:d7:41:1a
Apr 07 14:10:01 netsu-pc kernel: wlan0: 80 MHz not supported, disabling VHT
Apr 07 14:10:01 netsu-pc kernel: wlan0: send auth to 10:27:f5:d7:41:1a (try 1/3)
Apr 07 14:10:01 netsu-pc NetworkManager[542]: <info>  [1680869401.9092] device (wlan0): supplicant interface state: completed -> authenticating
Apr 07 14:10:01 netsu-pc NetworkManager[542]: <info>  [1680869401.9092] device (p2p-dev-wlan0): supplicant management interface state: completed -> authenticating
Apr 07 14:10:01 netsu-pc wpa_supplicant[649]: wlan0: Trying to associate with 10:27:f5:d7:41:1a (SSID='Deco Internet ' freq=2427 MHz)
Apr 07 14:10:01 netsu-pc kernel: wlan0: authenticated
Apr 07 14:10:01 netsu-pc kernel: wlan0: associate with 10:27:f5:d7:41:1a (try 1/3)
Apr 07 14:10:01 netsu-pc kernel: wlan0: RX ReassocResp from 10:27:f5:d7:41:1a (capab=0x1431 status=0 aid=1)
Apr 07 14:10:01 netsu-pc NetworkManager[542]: <info>  [1680869401.9534] device (wlan0): supplicant interface state: authenticating -> associating
Apr 07 14:10:01 netsu-pc NetworkManager[542]: <info>  [1680869401.9535] device (p2p-dev-wlan0): supplicant management interface state: authenticating -> associating
Apr 07 14:10:01 netsu-pc kernel: wlan0: associated
Apr 07 14:10:01 netsu-pc wpa_supplicant[649]: wlan0: Associated with 10:27:f5:d7:41:1a
Apr 07 14:10:01 netsu-pc wpa_supplicant[649]: wlan0: CTRL-EVENT-SUBNET-STATUS-UPDATE status=0
Apr 07 14:10:01 netsu-pc NetworkManager[542]: <info>  [1680869401.9711] device (wlan0): supplicant interface state: associating -> associated
Apr 07 14:10:01 netsu-pc NetworkManager[542]: <info>  [1680869401.9713] device (p2p-dev-wlan0): supplicant management interface state: associating -> associated
Apr 07 14:10:01 netsu-pc NetworkManager[542]: <info>  [1680869401.9818] device (wlan0): supplicant interface state: associated -> 4way_handshake
Apr 07 14:10:01 netsu-pc NetworkManager[542]: <info>  [1680869401.9819] device (p2p-dev-wlan0): supplicant management interface state: associated -> 4way_handshake
Apr 07 14:10:02 netsu-pc wpa_supplicant[649]: wlan0: WPA: Key negotiation completed with 10:27:f5:d7:41:1a [PTK=CCMP GTK=CCMP]
Apr 07 14:10:02 netsu-pc wpa_supplicant[649]: wlan0: CTRL-EVENT-CONNECTED - Connection to 10:27:f5:d7:41:1a completed [id=0 id_str=]
Apr 07 14:10:02 netsu-pc kernel: wlan0: Limiting TX power to 20 (20 - 0) dBm as advertised by 10:27:f5:d7:41:1a
Apr 07 14:10:02 netsu-pc NetworkManager[542]: <info>  [1680869402.0114] device (wlan0): supplicant interface state: 4way_handshake -> completed
Apr 07 14:10:02 netsu-pc wpa_supplicant[649]: wlan0: CTRL-EVENT-SIGNAL-CHANGE above=1 signal=-68 noise=9999 txrate=26000
Apr 07 14:10:02 netsu-pc NetworkManager[542]: <info>  [1680869402.0167] device (wlan0): ip:dhcp4: restarting
Apr 07 14:10:02 netsu-pc NetworkManager[542]: <info>  [1680869402.0456] dhcp4 (wlan0): canceled DHCP transaction
Apr 07 14:10:02 netsu-pc NetworkManager[542]: <info>  [1680869402.0456] dhcp4 (wlan0): activation: beginning transaction (timeout in 45 seconds)
Apr 07 14:10:02 netsu-pc NetworkManager[542]: <info>  [1680869402.0456] dhcp4 (wlan0): state changed no lease
Apr 07 14:10:02 netsu-pc NetworkManager[542]: <info>  [1680869402.0457] dhcp4 (wlan0): activation: beginning transaction (timeout in 45 seconds)
Apr 07 14:10:02 netsu-pc NetworkManager[542]: <info>  [1680869402.0458] device (wlan0): ip:dhcp6: restarting
Apr 07 14:10:02 netsu-pc NetworkManager[542]: <info>  [1680869402.0458] dhcp6 (wlan0): canceled DHCP transaction
Apr 07 14:10:02 netsu-pc NetworkManager[542]: <info>  [1680869402.0458] dhcp6 (wlan0): activation: beginning transaction (timeout in 45 seconds)
Apr 07 14:10:02 netsu-pc NetworkManager[542]: <info>  [1680869402.0459] dhcp6 (wlan0): state changed no lease
Apr 07 14:10:02 netsu-pc NetworkManager[542]: <info>  [1680869402.0459] dhcp6 (wlan0): activation: beginning transaction (timeout in 45 seconds)
Apr 07 14:10:02 netsu-pc NetworkManager[542]: <info>  [1680869402.0460] device (p2p-dev-wlan0): supplicant management interface state: 4way_handshake -> completed
Apr 07 14:10:04 netsu-pc NetworkManager[542]: <info>  [1680869404.0758] dhcp4 (wlan0): state changed new lease, address=192.168.68.105
Apr 07 14:10:04 netsu-pc dbus-daemon[490]: [system] Activating via systemd: service name='org.freedesktop.nm_dispatcher' unit='dbus-org.freedesktop.nm-dispatcher.service' requested by ':1.10' (uid=0 pid=542 comm="/usr/bin/NetworkMana>
Apr 07 14:10:04 netsu-pc systemd[1]: Starting Network Manager Script Dispatcher Service...
Apr 07 14:10:04 netsu-pc dbus-daemon[490]: [system] Successfully activated service 'org.freedesktop.nm_dispatcher'
Apr 07 14:10:04 netsu-pc systemd[1]: Started Network Manager Script Dispatcher Service.
Apr 07 14:10:09 netsu-pc wpa_supplicant[649]: wlan0: CTRL-EVENT-SIGNAL-CHANGE above=1 signal=-54 noise=9999 txrate=26000
Apr 07 14:10:14 netsu-pc systemd[1]: NetworkManager-dispatcher.service: Deactivated successfully.
Apr 07 14:10:58 netsu-pc wpa_supplicant[649]: wlan0: CTRL-EVENT-SIGNAL-CHANGE above=1 signal=-49 noise=9999 txrate=130000
-- Boot d2c250dd57e24f70bb65960c4e7575b2 --
Apr 07 14:19:17 netsu-pc kernel: microcode: microcode updated early to revision 0x429, date = 2023-01-11
Apr 07 14:19:17 netsu-pc kernel: Linux version 6.2.9-arch1-1 (linux@archlinux) (gcc (GCC) 12.2.1 20230201, GNU ld (GNU Binutils) 2.40) #1 SMP PREEMPT_DYNAMIC Thu, 30 Mar 2023 14:51:14 +0000
Apr 07 14:19:17 netsu-pc kernel: Command line: BOOT_IMAGE=/boot/vmlinuz-linux root=UUID=4da1fcc5-a0ab-41fd-99c4-3da80fe64aca rw nowatchdog nvme_load=YES loglevel=3
Apr 07 14:19:17 netsu-pc kernel: x86/split lock detection: #AC: crashing the kernel on kernel split_locks and warning on user-space split_locks
Apr 07 14:19:17 netsu-pc kernel: x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers'
Apr 07 14:19:17 netsu-pc kernel: x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers'
Apr 07 14:19:17 netsu-pc kernel: x86/fpu: Supporting XSAVE feature 0x004: 'AVX registers'

pacman -Qs intel

local/intel-gmmlib 22.3.3-1
    Intel Graphics Memory Management Library
local/intel-ucode 20230214-1
    Microcode update files for Intel CPUs
local/lib32-vulkan-intel 23.0.1-2
    Intel's Vulkan mesa driver (32-bit)
local/libmfx 23.1.3-2
    Intel Media SDK dispatcher library
local/vulkan-intel 23.0.1-2
    Intel's Vulkan mesa driver

glxinfo -B

name of display: :0
display: :0  screen: 0
direct rendering: Yes
Extended renderer info (GLX_MESA_query_renderer):
    Vendor: Intel (0x8086)
    Device: Mesa Intel(R) Graphics (ADL GT2) (0x46a8)
    Version: 23.0.1
    Accelerated: yes
    Video memory: 15701MB
    Unified memory: yes
    Preferred profile: core (0x1)
    Max core profile version: 4.6
    Max compat profile version: 4.6
    Max GLES1 profile version: 1.1
    Max GLES[23] profile version: 3.2
OpenGL vendor string: Intel
OpenGL renderer string: Mesa Intel(R) Graphics (ADL GT2)
OpenGL core profile version string: 4.6 (Core Profile) Mesa 23.0.1
OpenGL core profile shading language version string: 4.60
OpenGL core profile context flags: (none)
OpenGL core profile profile mask: core profile

OpenGL version string: 4.6 (Compatibility Profile) Mesa 23.0.1
OpenGL shading language version string: 4.60
OpenGL context flags: (none)
OpenGL profile mask: compatibility profile

OpenGL ES profile version string: OpenGL ES 3.2 Mesa 23.0.1
OpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20

Any help would be greatly appreciated, I always fear I am in a meeting or something and the system crashes

ricklinux · April 7, 2023, 12:57pm

You could try using the following kernel parameter split_lock_detect=off
Are you using systemd-boot or grub?

Edit: Also do you have the latest Bios version?

Edit2: It would be nice to see the full dmesg to show when the splitlock messaging is happening. You could post a link.

sudo dmesg | eos-sendlog

Edit: The third question i have? How are you playing Pokemon revolution Online? Steam? Web based? Or have you installed the Arch AUR package?

https://aur.archlinux.org/packages/pokemon-revolution-online-bin

Edit4: kernel parameter reference

https://www.kernel.org/doc/Documentation/admin-guide/kernel-parameters.txt

Edit5: Steam uses split locks btw!

soupcookie · April 7, 2023, 2:04pm

Thanks, let me try adding that parameter and see how it goes!

Are you using systemd-boot or grub?
I use grub
Also do you have the latest Bios version?
I assume so, I did a full update yesterday :')
It would be nice to see the full dmesg to show when the splitlock messaging is happening. You could post a link.
https://0x0.st/HXaV.txt
Not sure if you wanted me to run that after a crash, if you do, just say and next crash I’ll run it again
How are you playing Pokemon revolution Online? Steam? Web based? Or have you installed the Arch AUR package?
Downloaded it from the site, running the executable - also had the same issue with the AUR package

Edit: I do not get these crashes on my Desktop, which uses a bit older hardware, thus why I am assuming it may be an issue not directly related to PRO (Pokemon Revolution Online)

ricklinux · April 7, 2023, 2:30pm

Yes…

Edit: So after add the kernel parameter split_lock_detect=off to the default grub command line in /etc/default/grub and then update grub with sudo grub-mkconfig -o /boot/grub/grub.cfg

See if it’s any different?

yhcheng888 · April 7, 2023, 2:33pm

Can you show ‘inxi -G’ in terminal?

Patrick_F · April 7, 2023, 2:55pm

Hello,
I had the same problem.
I just deleted the xf86-video-intel package.

ricklinux · April 7, 2023, 2:57pm

@soupcookie

As @Patrick_F has stated you could try removing the Intel driver xf86-video-intel and then reboot and it will use the kernel module instead. You can test that also.

soupcookie · April 8, 2023, 6:31am

I don’t believe I have the xf86-video-intel package installed, think it caused a bunch of weird glitches on my system, so removed it a while back

@ricklinux I will get back to you on if it worked in ~2 weeks, as the crashing happens at random, I can’t know when it will happen, 2 weeks is usually a good time to truly see if it is gone

Thanks for all your help guys

pebcak · April 8, 2023, 6:55am

Unless you use fwupd, the bios firmware won’t be updated through the regular system updates.
You may need to them manually yourself.

https://wiki.archlinux.org/title/Fwupd

soupcookie · April 12, 2023, 4:12pm

@ricklinux unfortunately adding that parameter did not work, I get crashes :')

@pebcak Looked at the page, there doesn’t seem to be an official bios update https://www.msi.com/Business-Productivity/Modern-14-C12X/support?sub_product=Modern-14-C12M#bios

soupcookie · April 17, 2023, 5:40pm

So after a while of checking out, I am about 90% sure this is caused by Vivaldi. I’ll report back after a week or two, if I don’t experience the crashes while using Firefox, then maybe something Vivaldi is doing in the background is causing a crash (phoning home while I play YouTube videos >:)? jk lol).

I came to this conclusion because of the constant notices during the crashes:

Vivaldi is open
I am playing a video on YouTube on Vivaldi
Couple other apps are open (either VSCode or PRO - think this is irrelevant at this point)
No spikes in RAM or CPU usage
Sudden crash
Happens on both LTS and current Linux kernel
Happened on Linux Mint as well

If it turns out to be Vivaldi, I’ll open a question on their forum as well, must be some sort of driver or communication with driver issue and Vivaldi if I had to guess, since I don’t get these issues on my desktop running older hardware

soupcookie · April 25, 2023, 2:41pm

Alright, after testing, I have noticed that this is not a Vivaldi specific issue, it is a Chromium browser specific issue

soupcookie · May 17, 2023, 5:59am

This has been happening with Firefox as well lately, so it is no longer a browser issue, there must be some other driver issue or something?

soupcookie · May 17, 2023, 6:08am

Hey, I kinda missed your message it seems! Here is the output:

Graphics:
  Device-1: Intel Alder Lake-UP3 GT2 [Iris Xe Graphics] driver: i915 v: kernel
  Device-2: Bison HD Webcam driver: uvcvideo type: USB
  Display: x11 server: X.Org v: 21.1.8 driver: X: loaded: modesetting
    dri: iris gpu: i915 resolution: 1920x1080~60Hz
  API: OpenGL v: 4.6 Mesa 23.0.3 renderer: Mesa Intel Graphics (ADL GT2)

svepp · May 17, 2023, 8:12am

I found this article which is an interesting read

I asked phind.com how to disable split_locks, gave me this:

soupcookie · May 28, 2023, 6:05am

@svepp thanks for the read, but unfortunately it did not work for me…

I did however find these two articles on my quest to figure out the issue:

Which states there is an Intel Xe graphics driver in the work
and
https://linuxreviews.org/Intel_Iris#Intel_Iris_vs_Intel_i965
Which actually states

The i915 Linux kernel driver is the right driver (and only driver) regardless of what user-space OpenGL driver is used.

I have no idea what that means, but it almost sounds like it is saying the i915 driver is the correct one at this point. I’ve also noticed there are a lot of people asking about Xe graphics, but not a lot of answers to their questions, so maybe this is a situation of waiting for the right drivers to finally be developed?

Also, for future reference, my inxi -G output:

Graphics:
  Device-1: Intel Alder Lake-UP3 GT2 [Iris Xe Graphics] driver: i915 v: kernel
  Device-2: Bison HD Webcam driver: uvcvideo type: USB
  Display: x11 server: X.Org v: 21.1.8 driver: X: loaded: modesetting
    dri: iris gpu: i915 resolution: 1920x1080~60Hz
  API: OpenGL v: 4.6 Mesa 23.1.0 renderer: Mesa Intel Graphics (ADL GT2)

If anyone knows anything that might still help with the crashing, I would really appreciate it!

svepp · May 28, 2023, 9:02am

Looks like the new Xe drivers might take a while though.

“The Intel Xe kernel driver remains under active development and hasn’t yet been upstreamed into the mainline kernel. It wasn’t submitted to DRM-Next yet either for v6.3, so not until v6.4 or later will it be merged. When it comes land it will likely be treated as experimental/opt-in for some time as well until it’s proven itself and without any regressions for end-users on modern Intel graphics hardware. In any event this should be a very exciting year on the open-source Intel Linux graphics front.”

Source: https://www.phoronix.com/news/Intel-Mesa-ANV-Prep-For-Xe-KMD

ricklinux · May 28, 2023, 12:56pm

Did you try uninstalling xf86-video-intel

soupcookie · May 28, 2023, 1:12pm

Yes, I did System crash with Intel iRIS Xe Graphics - #8 by soupcookie :')

ricklinux · May 28, 2023, 1:24pm

Have you updated to the latest mesa?