Hello and Welcome Miss ! 
I think Mr. Bryan had a similar difficulty with a very recent laptop.
I’ll try to find you the thread … just a sec …
OK.
There might be some info to start you up on your way ahead for a fix.
I recommend you help the knowledgeable members of the forum by posting some logs of your equipment.
Take care. I’ll follow the thread to learn more. 
PS: LOGS information 
https://discovery.endeavouros.com/forum-log-tool-options/how-to-include-systemlogs-in-your-post/2021/03/