I recently had issues with yay, and earlier today someone gave me the instructions on how to fix them (I had to update my mirrors). However, I’m using a laptop and have a second monitor plugged in. After updating and restarting, only the monitor I’ve plugged in works, and when I go into display, the monitor I’ve got plugged in is the only one that shows up as an option. Is there some way I can ID the issue and fix this? I restarted my laptop with the second monitor disconnected. The laptop’s monitor does light up when booting up, but as soon as it’s done booting, it remains dark instead of revealing the login screen. I had to plug in the second monitor again to get a view of anything.
Is the thread you are referring to with the yay issues this one?
That’s right. Sorry if that makes this thread unnecessary - I wasn’t sure whether or not a new issue popping up warranted a new thread.
No, it’s fine as this is now a separate issue to before (Unless I am wrong about this). I just wanted to see what happened before this issue appeared to see if there was anything I could pick up before the issue happened, as quite a lot of things have been updated recently such as KDE plasma, AMD driver, and Nvidia.
Are the settings fine on the monitor itself as in the correct input is selected?
From what I gather while the monitor is connected you can see the system boot up but as soon as you reach the login screen this is when it goes blank. At this time, if you unplug the display cable from the laptop (I assume it’s HDMI) does the laptop show the login screen or stay blank?
Usually this would indicate the computer is having an issue pushing information to the monitor, or the monitor is not receiving it whether due to it’s settings or the cable etc.
Is it possible to send information about your system with this command? just to have an idea of the your system. I may not be the best person to fix this but maybe someone else can help with this information as I have only troubleshooted this kind of issue in Windows but I will try whatever I can here.
inxi -Fxxc0z | eos-sendlog
When I unplug the monitor, the laptop’s screen remains switched off.
The plug-in monitor seems fine to me? The image looks like an image should, at least.
Here’s the output of inxi -Fxxc0z | eos-sendlog.
https://0x0.st/X6OT.txt
I will admit this may be something I am not able to 100% help with. From what I can see there are two GPUs, an integrated Intel one, and an Nvidia one. I am unsure which one the monitor is using, I assume the Nvidia one but I am not sure if this is a driver issue as I am sure I have seen similar issues on the forum regarding nvidia and blank screens in the past week or so but I haven’t read them in detail.
There are things I would try and do if it was my system to resolve this to see if it works with the risks attached but as this isn’t my laptop I don’t want to recommend or suggest anything that may break the system in some way as I wouldn’t want to provide any specific commands or steps I am not 100% sure of. Especially as I have AMD and unsure of the different steps involved with Nvidia systems.
Someone more knowledgeable troubleshooting this issue on Linux and Nvidia may be able to chime in with this one. Sorry I couldn’t help further with this but I don’t want to suggest anything I am unsure of.
Hi
Unless this is resolved by nowI just wanted to know a bit more in case it helps, as this issue has played on my mind for a bit so if I can I will try to figure it out.
So from what I gather, the laptop isn’t displaying anything after boot so you need to connect the external screen to see anything? So what happens if the laptop boots up with no external screen connected.
Or is the issue that the laptop screen is fine after boot and reaching the login screen and when you plug the external screen is when the laptop screen goes blank?
Also I found the laptop is one of the two in the middle here I think. I was going to also suggest trying another HDMI but noticed this laptop has one port on the side. https://us.msi.com/Laptop/GL75-Leopard-10SX-GTX/Specification
Turned my computer off, unplugged the monitor, and turned it back on. The laptop isn’t displaying anything after boot, so I have to plug in the external screen to see anything.
Just so it doesn’t disappear in a few days, here’s the output of inxi -Fxxc0z:
Kernel: 6.11.3-arch1-1 arch: x86_64 bits: 64 compiler: gcc v: 14.2.1
Desktop: Xfce v: 4.18.1 tk: Gtk v: 3.24.43 wm: xfwm4 dm: LightDM
Distro: EndeavourOS base: Arch Linux
Machine:
Type: Laptop System: Micro-Star product: GL75 Leopard 10SDR v: REV:1.0
serial: <superuser required> Chassis: type: 10 serial: <superuser required>
Mobo: Micro-Star model: MS-17E7 v: REV:1.0 serial: <superuser required>
part-nu: 17E7.1 UEFI: American Megatrends v: E17E7IMS.10C date: 11/17/2020
Battery:
ID-1: BAT1 charge: 41.1 Wh (93.6%) condition: 43.9/51.6 Wh (85.1%)
volts: 11.9 min: 10.9 model: MSI BIF0_9 serial: N/A status: not charging
Device-1: hidpp_battery_0 model: Logitech ERGO M575 Trackball
serial: <filter> charge: 100% status: discharging
CPU:
Info: 6-core model: Intel Core i7-10750H bits: 64 type: MT MCP
arch: Comet Lake rev: 2 cache: L1: 384 KiB L2: 1.5 MiB L3: 12 MiB
Speed (MHz): avg: 1104 min/max: 800/5000 cores: 1: 1104 2: 1104 3: 1104
4: 1104 5: 1104 6: 1104 7: 1104 8: 1104 9: 1104 10: 1104 11: 1104 12: 1104
bogomips: 62431
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
Device-1: Intel CometLake-H GT2 [UHD Graphics] vendor: Micro-Star MSI
driver: i915 v: kernel arch: Gen-9.5 ports: active: none off: eDP-1
empty: none bus-ID: 00:02.0 chip-ID: 8086:9bc4
Device-2: NVIDIA TU116M [GeForce GTX 1660 Ti Mobile]
vendor: Micro-Star MSI driver: nvidia v: 560.35.03 arch: Turing pcie:
speed: 5 GT/s lanes: 16 bus-ID: 01:00.0 chip-ID: 10de:2191
Device-3: Chicony HD Webcam driver: uvcvideo type: USB rev: 2.0
speed: 480 Mb/s lanes: 1 bus-ID: 1-13:6 chip-ID: 04f2:b695
Display: x11 server: X.Org v: 21.1.13 compositor: xfwm4 v: 4.18.0 driver:
X: loaded: modesetting,nvidia gpu: i915 display-ID: :0.0 screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 96
Monitor-1: eDP-1 mapped: HDMI-0 note: disabled
model: ChiMei InnoLux 0x176e res: 1920x1080 dpi: 102 diag: 437mm (17.2")
API: EGL v: 1.5 platforms: device: 0 drv: nvidia device: 1 drv: iris
device: 2 drv: swrast gbm: drv: iris surfaceless: drv: nvidia x11:
drv: nvidia inactive: wayland
API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: nvidia mesa v: 560.35.03
glx-v: 1.4 direct-render: yes renderer: NVIDIA GeForce GTX 1660 Ti/PCIe/SSE2
API: Vulkan v: 1.3.295 surfaces: xcb,xlib device: 0 type: discrete-gpu
driver: nvidia device-ID: 10de:2191 device: 1 type: integrated-gpu
driver: mesa intel device-ID: 8086:9bc4
Audio:
Device-1: Intel Comet Lake PCH cAVS vendor: Micro-Star MSI
driver: snd_hda_intel v: kernel bus-ID: 00:1f.3 chip-ID: 8086:06c8
Device-2: NVIDIA TU116 High Definition Audio vendor: Micro-Star MSI
driver: snd_hda_intel v: kernel pcie: speed: 8 GT/s lanes: 16
bus-ID: 01:00.1 chip-ID: 10de:1aeb
Device-3: Logitech Yeti Nano driver: hid-generic,snd-usb-audio,usbhid
type: USB rev: 2.0 speed: 12 Mb/s lanes: 1 bus-ID: 1-3.1.1:13
chip-ID: 046d:0acf
API: ALSA v: k6.11.3-arch1-1 status: kernel-api
Server-1: sndiod v: N/A status: off
Server-2: PipeWire v: 1.2.5 status: active with: 1: pipewire-pulse
status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
4: pw-jack type: plugin
Network:
Device-1: Intel Comet Lake PCH CNVi WiFi driver: iwlwifi v: kernel
bus-ID: 00:14.3 chip-ID: 8086:06f0
IF: wlan0 state: up mac: <filter>
Device-2: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet
vendor: Micro-Star MSI driver: r8169 v: kernel pcie: speed: 2.5 GT/s
lanes: 1 port: 3000 bus-ID: 03:00.0 chip-ID: 10ec:8168
IF: enp3s0 state: down mac: <filter>
Bluetooth:
Device-1: Intel AX201 Bluetooth driver: btusb v: 0.8 type: USB rev: 2.0
speed: 12 Mb/s lanes: 1 bus-ID: 1-14:9 chip-ID: 8087:0026
Report: btmgmt ID: hci0 rfk-id: 0 state: up address: <filter> bt-v: 5.2
lmp-v: 11
Drives:
Local Storage: total: 1.3 TiB used: 611.32 GiB (46.0%)
ID-1: /dev/mmcblk0 vendor: SanDisk model: SC16G size: 14.84 GiB type: USB
serial: <filter>
ID-2: /dev/nvme0n1 vendor: Kingston model: OM8PDP3256B-AI1
size: 238.47 GiB speed: 31.6 Gb/s lanes: 4 serial: <filter> temp: 48.9 C
ID-3: /dev/sda vendor: Seagate model: ST1000LM048-2E7172 size: 931.51 GiB
speed: 6.0 Gb/s serial: <filter>
ID-4: /dev/sdb vendor: SanDisk model: Cruzer Glide 3.0 size: 29.06 GiB
type: USB rev: 2.1 spd: 480 Mb/s lanes: 1 serial: <filter>
ID-5: /dev/sdc vendor: SanDisk model: USB 3.2Gen1 size: 114.6 GiB
type: USB rev: 2.1 spd: 480 Mb/s lanes: 1 serial: <filter>
Partition:
ID-1: / size: 232.7 GiB used: 135.73 GiB (58.3%) fs: ext4
dev: /dev/nvme0n1p2
Swap:
ID-1: swap-1 type: file size: 8 GiB used: 512 KiB (0.0%) priority: -2
file: /swapfile
Sensors:
System Temperatures: cpu: 58.0 C pch: 58.0 C mobo: N/A gpu: nvidia
temp: 50 C
Fan Speeds (rpm): N/A
Info:
Memory: total: 16 GiB available: 15.44 GiB used: 10.11 GiB (65.5%)
Processes: 381 Power: uptime: 3h 58m wakeups: 0 Init: systemd v: 256
default: graphical
Packages: 1713 pm: pacman pkgs: 1672 pm: flatpak pkgs: 41 Compilers:
clang: 18.1.8 gcc: 14.2.1 Shell: Bash v: 5.2.37 running-in: xfce4-terminal
inxi: 3.3.36```It turns out all I had to do was uninstall and reinstall the Nvidia drivers. After that, both monitors work as they used to.
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