and the computer lost internet - ‘No network connections’
I’m speculating this might be because something linux-firmware does now doesn’t work?
But without internet # pacman -Syu linux-firmware just yields a load of errors because it obviously can’t find any servers
I’ve done this procedure on my own computer without any problems.
I understand it’s going to be quite difficult for anyone to diagnose when I don’t have access to the computer in question (my friend lives miles away, I’m doing this over the phone), but I just thought I’d reach out in case anyone else has had the same problem and there’s an easy fix.
Good thinking. I just tried it, but unfortunately it seems that it’s the network controller that’s down, so can’t find any available networks anywhere (not even nextdoor’s!)
Linux firmware is a package distributed alongside the Linux kernel that contains firmware binary blobs necessary for partial or full functionality of certain hardware devices. These binary blobs were never permitted to include in a GPL’d work, but have been permitted to redistribute under separate cover.
Just as a heads up, sometimes the network card “disappears” until the new firmware is loaded, which happens after a cold boot. Tell the friend to completely shut down the computer and wait for a minute. Other people reported the same issue in a different thread after the update.
If that doesn’t work do they have access to another computer and an USB-stick?
The straight forward way would probably be you showing up, chrooting into the installation from a live install and reinstall linux-firmware.
And ask for a pacman -Qs linux-firmware to see what - if anything - is actually installed at the moment. That would clear up the “reboot between -Rdd/-Suy” question.