As I say after a big change on our servers. Will see what happens.
We have a wiki link on the forum, Reddit and the websites (ARM included) Discovery has a higher visit rate than the website. So, I do know that a lot of people find their way to it.
I’m not saying that your idea is a bad idea, but you have to keep in mind that there are a lot of people out there who just ask without searching, no matter if we have a big red blinking banner that leads to that info.
You all are amazing by helping people, but it has been said before, YOU can choose whether you want to help someone.
Two and a half years ago we started this project with four founders, one of us, Fernando, has left, just because he couldn’t combine it with his real life.
People come and go in the Linux world and I think for a project like this we’re doing a very good job. If a member is too much for you, take a step back, breathe and always take care of yourself.
This is the only way we can maintain this friendly vibe over here.
Could you elaborate?
Personally I prefer open, welcoming and friendly forums with a minimum of rules and a minimum of moderation.
If you don’t like a topic or the way a topic takes, just ignore it. If you think a question could be solved by duckduckgoing the question then either tell the user, provide a simple link or just ignore the question. Don’t be rude, don’t be offensive. If you want to help then do so.
I really don’t see a problem here and I like the forum as it is.
Just my 2 cents
Having canned responses for common mistakes made in forum posts(no hardware information, etc)could help improve the efficiency of the forum and reduce burnout.
Adding clear instructions on how get involved in the forum, responding to help requests, and bug reports would lower the barrier for entry.
There is one and it is pinned on top of the forum
Welcome on the forum BTW.
Personally i would like to see a user post their issue short and to the point and say and here is my hardware output.
inxi -FAZ --no-host | eos-sendlog
I have added it to the post.
Emphasis on the “Will see” who knows what the future holds for enos. Let’s face it as it comes. And the other thing I’ve thrown out what I think about the new user and what should be a good idea to do to improve the posting quality.
It’s up to the high table to decide what to do with the ideas. I just see no point going back and forth now in this thread.
As I said if it becomes worse high table knows what to do because we said it here now and help in the way we can. That’s all we can do.
No, I was actually curious about the Change on the servers, but I guess you mean the influx in users.
Oh that, It’s because I treat computers as ladies (yeah I’m single). Like them, servers or computers change. So after a big upgrade or a massive config or a security patch we leave it as it is and get ready to face whatever comes next (mostly headaches though). Because the damn things run on Windows.
That’s just not right!
Here some points I would make, many of which have already been made by others.
- The number of members we have asking for excessive help is very low in the grand scheme of things
- We encourage people to ask questions all the time. This will invite some degree of vampirism but it is partially unavoidable if we are to remain true to who we are.
- Someone asking lots of questions is OK. Asking questions is a good way to learn.
- When someone annoys you, feel free to ignore them.
- What makes this forum great is how friendly and welcoming we are. Telling people to search first or stop asking so many questions is the opposite of that.
- We have a lot of people here who are willing to help someone, even when that person asks too many questions. Let someone else handle it if it bothers you. Even if it feels like a waste of time, it is their time to waste.
- When someone is completely overboard, let the moderators handle it. That is what we are here for.
I know this next point will likely be one many disagree with but I would actually prefer newbies not try to search for answers. I have seen more issues caused by searching and trying to apply the wrong solution than I can count.
When you are new, you simply don’t have the knowledge yet to figure out if a solution applies to you or not. There are tons of identical error messages that have many different causes. I would much rather have someone come and ask a question and get an answer. Even if that answer is simply a link to the solution. At least then we have an experienced person pointing them to an answer that is actually related to their problem.
I agree with all those willing to keep the forum as it is, open and friendly. Now, sharing my own experience, I have found myself much less active lately on the forum because there are much more questions, new users, and yes… from time to time repetitions of the same questions and issues.
But I consider it a minimal price to pay for keeping the forum open. I don’t read so much of the posts as I used to do, I don’t interact with the community as much as I did since a few month ago, but I am still here - everyday - , still supporting EOS, and my greatest fear would be to see the forum becoming more like the Manjaro’s one.
As many said before me: no need to answer to all. Help those you feel you can help, and keep it open. Also my 2 cents… and I want to continue to love EOS, not just for the Distro itself but also for the people involved in it.
It has been a long time since I joined these forums, but I seem to recall receiving one or more welcome messages. Perhaps the first of these messages could be edited to include text like the following:
We are so happy that you have joined the EndeavourOS forums, and we look forward to your participation. We pride ourselves on having the friendliest forums in the Linux world. Everyone here is eager to help. Should you have any questions about how to use EndeavourOS, or if you encounter any problems, here are some tips on how to get the help you need most efficiently. You might save this message and refer back to it before you post a new issue.
- More blah
- Even more blah
Yes…if we have a new user it would be nice if there was an automated message that they get when they sign up and log into the forum for the first time. @Bryanpwo I don’t know whether that is possible?
Repetition of questions are inevitable on any larger forum. Users can appeal all day about using search to find already asked questions, even Discourse have built in search while creating, reading FAQ, guidelines etc, but there will always be a new user who is going to ask something that is already asked or without any useful info, but it is expected. Starting from myself, what I can do is point to a user how he can actually post information related to a problem or point him to related question. For some, this can be annoying, but this is a step where user is learning and patience is needed or should we just close a category with questions and create a pop up with arch wiki. This applies with appropriate communication, for posts where someone is demanding or plain rude, from my perspective should be deleted without any explanations but this is job for moderators, not for us (users) and I am sure they are doing great job.
I think they have this on the Arch forums. The message you receive is “RTFM!!”