Expectations management is key for any new user.
EndOS is Arch, with a handful of QoL tools, but 99.9% Arch packages.
Arch is not for Linux novices, it requires a degree of knowledge to configure and manage, it requires a willingness to read & learn Arch distro specifics (ie pacman, mkinitcpio, PKGBUILD, AUR, kernel mgmt, etc).
Arch based systems require some effort to maintain also, they are not set and forget.
Knowing how to troubleshoot is part of the Arch experience. Hardware info, logs, chroot, backups / restore, etc.
I know everyone seems to want this distro to be everything to everyone, a bastion for l33t hax0rs and ignorant clueless alike, but the glaring fact is that Arch is not for everyone … new users should know this up front.
Having said all that …
I agree with this. Forum is working well, don’t eff it up by being overly judgemental and / or aggressive to new users.
Help by teaching, not by doing, assist with anything they don’t fully understand in the process.
Oh, and sticky this post somewhere too …