How to make my sound card detected?

Hello all!

This is my first post here! By the way, I really like EndeavourOS!

I am running the latest version of the OS. I am always doing the updates when I got notifications.

I have a newbie question. My sound card does not seem to be detected at all. If I open PulseAudio Volume Control, on the Output Devices tab I only see HDMI output and my headset.

I need some guidance here from someone. I know also that this post is missing a lot of information about my system. Please tell me what to provide.

Thank you
Jonathan

Welcome to the community @jonathanpoulin!

You could provide some hardware info by running the following command in a terminal and posting the link it outputs in your reply:

inxi -Fxxc0z --no-host | eos-sendlog

This should give forum members some idea about your hardware and hopefully get the troubleshooting started.

For more, please see:

https://discovery.endeavouros.com/forum-log-tool-options/how-to-include-systemlogs-in-your-post/2021/03/

Good luck!

:enos_flag: :handshake:t5:

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Ok, thanks for the advice.

So here is the link with the information it generated.

https://clbin.com/VmsxK

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What sound card are you expecting to see?

Strange you aren’t running pipewire? It’s running on pulse audio.

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https://discovery.endeavouros.com/audio/pipewire/2021/09/

@jonathanpoulin
Welcome to the forum. Thanks for giving EndeavourOS a try. I hope you enjoy your time here.

As for pavucontrol, be sure that the window is wide enough to show all tabs. Most of the time the window is too narrow and hides the “Configuration” tab.

pavucontrol

Pudge

Audio:
  Device-1: NVIDIA GK208 HDMI/DP Audio vendor: Micro-Star MSI
    driver: snd_hda_intel bus-ID: 2-1.5.1.2.2:13 v: kernel chip-ID: 1532:0537
    pcie: speed: 5 GT/s lanes: 8 bus-ID: 01:00.1 chip-ID: 10de:0e0f
  Device-2: Razer USA Kraken V3 X type: USB
    driver: hid-generic,snd-usb-audio,usbhid
  Device-3: Razer USA Seiren Mini type: USB
    driver: hid-generic,snd-usb-audio,usbhid bus-ID: 2-1.5.2:7
    chip-ID: 1532:0531
  Device-4: Razer USA Kiyo Pro type: USB driver: snd-usb-audio,uvcvideo
    bus-ID: 2-1.5.4:8 chip-ID: 1532:0e05
  Sound Server-1: ALSA v: k5.18.9-arch1-1 running: yes
  Sound Server-2: JACK v: 1.9.21 running: no
  Sound Server-3: PulseAudio v: 16.1 running: yes
  Sound Server-4: PipeWire v: 0.3.53 running: no

as @ricklinux mentioned already … usually you should run pipewire … or it is an old install from times before the switch.

And card and headset are detected and drivers are loaded…

The issue that you do no sound is may caused by a package mismatch … could prevent pulseadio alone to not work and could be blocking pipweire from working…

pacman -Qs pipewire will list installed pipewire packages
pacman -Qs pulse pulseaudio packages.

I expect to see the onboard sound card.

Ok thanks but the tab was not hidden and there is no configuration other than for HDMI and my headset.

@joekamprad,

The command pacman -Qs pipewire returns:

local/gst-plugin-pipewire 1:0.3.53-3
    Multimedia graph framework - pipewire plugin
local/pipewire 1:0.3.53-3
    Low-latency audio/video router and processor
local/pipewire-media-session 1:0.4.1-2
    Example session manager for PipeWire

And pacman -Qs pulse:

local/libcanberra 1:0.30+r2+gc0620e4-1
    A small and lightweight implementation of the XDG Sound Theme Specification
local/libpulse 16.1-1
    A featureful, general-purpose sound server (client library)
local/pavucontrol 1:5.0+r35+g964f298-1
    PulseAudio Volume Control
local/pulseaudio 16.1-1
    A featureful, general-purpose sound server
local/pulseaudio-alsa 1:1.2.7.1-1
    ALSA Configuration for PulseAudio
local/pulseaudio-bluetooth 16.1-1
    Bluetooth support for PulseAudio
local/pulseaudio-jack 16.1-1
    Jack support for PulseAudio
local/xfce4-pulseaudio-plugin 0.4.3-2 (xfce4-goodies)
    Pulseaudio plugin for the Xfce4 panel

@ricklinux and @ivanhoe,

I followed the following to install Pipewire. But still the same problem. puvacontrol does not show anything other than HDMI and my USB headset. In other words, no sound from the 3.5mm output jack on the computer.

https://discovery.endeavouros.com/audio/pipewire/2021/09/

Here is my system information now:
https://clbin.com/s0EDJ

By the way, for Pipewire, that was not installed and running probably because I installed EndeavourOS from a DVD that came with a magazine. On the disc, it says version “2021-08-27”. Sounds like this is a version before Pipewire became installed by default. Right?

Yep, seems like it.

Are you trying to get sound out of these devices?

Device-2: Razer USA Kraken V3 X type: USB
    driver: hid-generic,snd-usb-audio,usbhid
  Device-3: Razer USA Seiren Mini type: USB
    driver: hid-generic,snd-usb-audio,usbhid bus-ID: 2-1.5.2:7
    chip-ID: 1532:0531
  Device-4: Razer USA Kiyo Pro type: USB driver: snd-usb-audio,uvcvideo
    bus-ID: 2-1.5.4:8 chip-ID: 1532:0e05

Do you have sound hooked up to the external sound output from the computer to speakers?

Edit: What is hooked up to it that is Razer?

It looks like a Razer Microphone and a Razer Headset? Is it a separate razer mic or just a combined headset?

Check if you have the following packages installed.

sof-firmware

Also

alsa-ucm-conf

Wait, the main audio device is a GPU and it runs a Intel driver? I’m confused, can any1 explain please?

NVIDIA GK208 HDMI/DP Audio

Perhaps this:

https://download.nvidia.com/XFree86/gpu-hdmi-audio-document/

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This document attempts to describe everything you need to know about configuring audio-over-HDMI on recent NVIDIA GPUs and chipsets. A fair level of detail is provided, in an attempt to fully explain everything, rather than hiding useful details.

It does that! :rofl:

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Yes, I have connected my external speakers to the 3.5mm green jack on the back of my computer. No sound is coming from that connector.

Yes, that’s a USB headset (with a mic) and a microphone. 2 devices (Device-2 and Device-3 respectively). I have also a webcam, my Razer Kiyo Pro (Device-4).

So I don’t see something related to the onboard sound card.

Yes, I checked and I have both installed.