Wi-Fi not working. ASUS VivoBook E403SA-FA0029T. Intel Wireless 7260

General system Kernel & Hardware
1

Wi-Fi was not working in the live USB. I installed EndeavourOS with a USB ethernet device today. Wi-Fi was still broken.

I can connect to Wi-Fi, but I don’t get network.

I switched to iwd for the Wi-Fi backend, but it made no difference.

Frustratingly, I can’t find anything that seems problematic in the journal (maybe I’m missing something).

Any ideas on how to troubleshoot?

The laptop is from 2016 and I flashed the latest BIOS to it. fwupd didn’t provide any interesting updates.

$ inxi -Na
Network:
  Device-1: Intel Wireless 7260 driver: iwlwifi v: kernel pcie: gen: 1
    speed: 2.5 GT/s lanes: 1 bus-ID: 02:00.0 chip-ID: 8086:08b1 class-ID: 0280
  Device-2: Intel Bluetooth wireless interface type: USB driver: btusb
    bus-ID: 1-3:3 chip-ID: 8087:07dc class-ID: e001

Relevant journal entries:

huhti 26 17:14:46 user-e403sa kernel: Intel(R) Wireless WiFi driver for Linux
huhti 26 17:14:46 user-e403sa kernel: iwlwifi 0000:02:00.0: loaded firmware version 17.3216344376.0 7260-17.ucode op_mode iwlmvm
huhti 26 18:48:08 user-e403sa NetworkManager[410]: <info>  [1682524088.7989] dhcp: init: Using DHCP client 'internal'
huhti 26 18:48:08 user-e403sa NetworkManager[410]: <info>  [1682524088.7999] manager: (lo): new Loopback device (/org/freedesktop/NetworkManager/Devices/1)
huhti 26 18:48:08 user-e403sa NetworkManager[410]: <info>  [1682524088.8054] device (lo): state change: unmanaged -> unavailable (reason 'connection-assumed', sys-iface-state: 'external')
huhti 26 18:48:08 user-e403sa systemd[1]: Starting Network Manager Script Dispatcher Service...
huhti 26 18:48:08 user-e403sa NetworkManager[410]: <info>  [1682524088.8078] device (lo): state change: unavailable -> disconnected (reason 'connection-assumed', sys-iface-state: 'external')
huhti 26 18:48:08 user-e403sa NetworkManager[410]: <info>  [1682524088.8109] device (lo): Activation: starting connection 'lo' (52589cc2-10cd-4101-905c-db423d618c5f)
huhti 26 18:48:08 user-e403sa dbus-daemon[369]: [system] Activating via systemd: service name='net.connman.iwd' unit='iwd.service' requested by ':1.7' (uid=0 pid=410 comm="/usr/bin/NetworkManager --no-daemon")
huhti 26 18:48:08 user-e403sa NetworkManager[410]: <info>  [1682524088.8154] manager: (wlan0): new 802.11 Wi-Fi device (/org/freedesktop/NetworkManager/Devices/2)
huhti 26 18:48:08 user-e403sa NetworkManager[410]: <info>  [1682524088.8169] device (wlan0): state change: unmanaged -> unavailable (reason 'managed', sys-iface-state: 'external')
huhti 26 18:48:08 user-e403sa systemd[1]: Starting Wireless service...
huhti 26 18:48:08 user-e403sa dbus-daemon[369]: [system] Successfully activated service 'org.freedesktop.nm_dispatcher'
huhti 26 18:48:08 user-e403sa systemd[1]: Started Network Manager Script Dispatcher Service.
huhti 26 18:48:08 user-e403sa kernel: NET: Registered PF_ALG protocol family
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.0908] ovsdb: disconnected from ovsdb
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.0920] device (lo): state change: disconnected -> prepare (reason 'none', sys-iface-state: 'external')
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.0943] device (lo): state change: prepare -> config (reason 'none', sys-iface-state: 'external')
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.0964] device (lo): state change: config -> ip-config (reason 'none', sys-iface-state: 'external')
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.0997] device (lo): state change: ip-config -> ip-check (reason 'none', sys-iface-state: 'external')
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.1068] device (lo): state change: ip-check -> secondaries (reason 'none', sys-iface-state: 'external')
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.1077] device (lo): state change: secondaries -> activated (reason 'none', sys-iface-state: 'external')
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.1106] device (lo): Activation: successful, device activated.
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.1123] manager: startup complete
huhti 26 18:48:09 user-e403sa iwd[444]: Wireless daemon version 2.4
huhti 26 18:48:09 user-e403sa dbus-daemon[369]: [system] Successfully activated service 'net.connman.iwd'
huhti 26 18:48:09 user-e403sa systemd[1]: Started Wireless service.
huhti 26 18:48:09 user-e403sa iwd[444]: station: Network configuration is disabled.
huhti 26 18:48:09 user-e403sa iwd[444]: Wiphy: 0, Name: phy0
huhti 26 18:48:09 user-e403sa iwd[444]:         Permanent Address: 7c:5c:f8:ce:98:de
huhti 26 18:48:09 user-e403sa iwd[444]:         2.4Ghz Band:
huhti 26 18:48:09 user-e403sa iwd[444]:                 Bitrates (non-HT):
huhti 26 18:48:09 user-e403sa iwd[444]:                          1.0 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                          2.0 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                          5.5 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                         11.0 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                          6.0 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                          9.0 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                         12.0 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                         18.0 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                         24.0 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                         36.0 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                         48.0 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                         54.0 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                 HT Capabilities:
huhti 26 18:48:09 user-e403sa iwd[444]:                         HT40
huhti 26 18:48:09 user-e403sa iwd[444]:                         Short GI for 20Mhz
huhti 26 18:48:09 user-e403sa iwd[444]:                         Short GI for 40Mhz
huhti 26 18:48:09 user-e403sa iwd[444]:                 HT RX MCS indexes:
huhti 26 18:48:09 user-e403sa iwd[444]:                         0-15
huhti 26 18:48:09 user-e403sa iwd[444]:         5Ghz Band:
huhti 26 18:48:09 user-e403sa iwd[444]:                 Bitrates (non-HT):
huhti 26 18:48:09 user-e403sa iwd[444]:                          6.0 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                          9.0 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                         12.0 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                         18.0 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                         24.0 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                         36.0 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                         48.0 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                         54.0 Mbps
huhti 26 18:48:09 user-e403sa iwd[444]:                 HT Capabilities:
huhti 26 18:48:09 user-e403sa iwd[444]:                         HT40
huhti 26 18:48:09 user-e403sa iwd[444]:                         Short GI for 20Mhz
huhti 26 18:48:09 user-e403sa iwd[444]:                         Short GI for 40Mhz
huhti 26 18:48:09 user-e403sa iwd[444]:                 HT RX MCS indexes:
huhti 26 18:48:09 user-e403sa iwd[444]:                         0-15
huhti 26 18:48:09 user-e403sa iwd[444]:                 VHT Capabilities:
huhti 26 18:48:09 user-e403sa iwd[444]:                         Short GI for 80Mhz
huhti 26 18:48:09 user-e403sa iwd[444]:                         Max RX MCS: 0-9 for NSS: 2
huhti 26 18:48:09 user-e403sa iwd[444]:                         Max TX MCS: 0-9 for NSS: 2
huhti 26 18:48:09 user-e403sa iwd[444]:         Ciphers: BIP-CMAC-128 CCMP-128 TKIP
huhti 26 18:48:09 user-e403sa iwd[444]:         Supported iftypes: ad-hoc station ap p2p-client p2p-go p2p-device
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.4245] device (wlan0): state change: unavailable -> unmanaged (reason 'removed', sys-iface-state: 'removed')
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.6994] manager: (wlan0): new 802.11 Wi-Fi device (/org/freedesktop/NetworkManager/Devices/3)
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.7023] Wi-Fi P2P device added on phy0
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.7046] manager: (/net/connman/iwd/0): new 802.11 Wi-Fi P2P device (/org/freedesktop/NetworkManager/Devices/4)
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.7067] device (/net/connman/iwd/0): state change: unmanaged -> unavailable (reason 'managed', sys-iface-state: 'external')
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.7246] device (wlan0): new IWD device state is disconnected
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.7294] device (/net/connman/iwd/0): state change: unavailable -> disconnected (reason 'supplicant-available', sys-iface-state: 'managed')
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.7304] device (wlan0): state change: unmanaged -> unavailable (reason 'managed', sys-iface-state: 'external')
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.7347] device (wlan0): state change: unavailable -> disconnected (reason 'none', sys-iface-state: 'managed')
huhti 26 18:48:09 user-e403sa kernel: wlan0: authenticate with 68:ff:7b:6e:1a:62
huhti 26 18:48:09 user-e403sa kernel: wlan0: 80 MHz not supported, disabling VHT
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.7561] device (wlan0): new IWD device state is connecting
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.7576] device (wlan0): Activation: starting connection 'TP-Link_1A62' (90ead9b1-633f-4434-92bb-5d52fc5d04d7)
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.7580] device (wlan0): state change: disconnected -> prepare (reason 'none', sys-iface-state: 'managed')
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.7587] manager: NetworkManager state is now CONNECTING
huhti 26 18:48:09 user-e403sa kernel: wlan0: send auth to 68:ff:7b:6e:1a:62 (try 1/3)
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.7595] device (wlan0): state change: prepare -> config (reason 'none', sys-iface-state: 'managed')
huhti 26 18:48:09 user-e403sa kernel: wlan0: authenticated
huhti 26 18:48:09 user-e403sa kernel: wlan0: associate with 68:ff:7b:6e:1a:62 (try 1/3)
huhti 26 18:48:09 user-e403sa kernel: wlan0: RX AssocResp from 68:ff:7b:6e:1a:62 (capab=0x411 status=0 aid=3)
huhti 26 18:48:09 user-e403sa kernel: wlan0: associated
huhti 26 18:48:09 user-e403sa kernel: IPv6: ADDRCONF(NETDEV_CHANGE): wlan0: link becomes ready
huhti 26 18:48:09 user-e403sa NetworkManager[410]: <info>  [1682524089.9720] device (wlan0): new IWD device state is connected
huhti 26 18:48:10 user-e403sa NetworkManager[410]: <info>  [1682524090.0993] device (wlan0): state change: config -> ip-config (reason 'none', sys-iface-state: 'managed')
huhti 26 18:48:10 user-e403sa NetworkManager[410]: <info>  [1682524090.1017] dhcp4 (wlan0): activation: beginning transaction (timeout in 45 seconds)
huhti 26 18:48:10 user-e403sa avahi-daemon[367]: Joining mDNS multicast group on interface wlan0.IPv6 with address fe80::b983:f905:320f:1611.
huhti 26 18:48:10 user-e403sa avahi-daemon[367]: New relevant interface wlan0.IPv6 for mDNS.
huhti 26 18:48:10 user-e403sa avahi-daemon[367]: Registering new address record for fe80::b983:f905:320f:1611 on wlan0.*.
huhti 26 18:48:10 user-e403sa NetworkManager[410]: <info>  [1682524090.1192] dhcp4 (wlan0): error parsing DHCP option 6 (domain_name_servers): address 0.0.0.0 is ignored
huhti 26 18:48:10 user-e403sa NetworkManager[410]: <info>  [1682524090.1193] dhcp4 (wlan0): state changed new lease, address=192.168.0.102
huhti 26 18:48:10 user-e403sa NetworkManager[410]: <info>  [1682524090.1201] policy: set 'TP-Link_1A62' (wlan0) as default for IPv4 routing and DNS
huhti 26 18:48:10 user-e403sa dbus-daemon[369]: [system] Activating via systemd: service name='org.freedesktop.resolve1' unit='dbus-org.freedesktop.resolve1.service' requested by ':1.7' (uid=0 pid=410 comm="/usr/bin/NetworkManager --no>
huhti 26 18:48:10 user-e403sa dbus-daemon[369]: [system] Activation via systemd failed for unit 'dbus-org.freedesktop.resolve1.service': Unit dbus-org.freedesktop.resolve1.service not found.
huhti 26 18:48:10 user-e403sa avahi-daemon[367]: Joining mDNS multicast group on interface wlan0.IPv4 with address 192.168.0.102.
huhti 26 18:48:10 user-e403sa avahi-daemon[367]: New relevant interface wlan0.IPv4 for mDNS.
huhti 26 18:48:10 user-e403sa avahi-daemon[367]: Registering new address record for 192.168.0.102 on wlan0.IPv4.
huhti 26 18:48:10 user-e403sa NetworkManager[410]: <info>  [1682524090.1757] device (wlan0): state change: ip-config -> ip-check (reason 'none', sys-iface-state: 'managed')
huhti 26 18:48:10 user-e403sa NetworkManager[410]: <info>  [1682524090.1794] device (wlan0): state change: ip-check -> secondaries (reason 'none', sys-iface-state: 'managed')
huhti 26 18:48:10 user-e403sa NetworkManager[410]: <info>  [1682524090.1799] device (wlan0): state change: secondaries -> activated (reason 'none', sys-iface-state: 'managed')
huhti 26 18:48:10 user-e403sa NetworkManager[410]: <info>  [1682524090.1808] manager: NetworkManager state is now CONNECTED_SITE
huhti 26 18:48:10 user-e403sa NetworkManager[410]: <info>  [1682524090.1813] device (wlan0): Activation: successful, device activated.
2

Is this with the usb WiFi device connected? Just want to know if this is the correct hardware?

$ inxi -Na
Network:
  Device-1: Intel Wireless 7260 driver: iwlwifi v: kernel pcie: gen: 1
    speed: 2.5 GT/s lanes: 1 bus-ID: 02:00.0 chip-ID: 8086:08b1 class-ID: 0280
  Device-2: Intel Bluetooth wireless interface type: USB driver: btusb
    bus-ID: 1-3:3 chip-ID: 8087:07dc class-ID: e001

Edit: Check the following.

systemctl status NetworkManager

systemctl status wpa_supplicant

Edit: Check that your router is using WPA2 AES and not WPA
Edit2: If dual booting with Windows make sure the fast startup feature in Windows power management is disabled.

1 Like
3

Thanks for helping.

It’s the correct hw. The USB device was ethernet. The inxi output I gave does not include it.

$ systemctl status NetworkManager
● NetworkManager.service - Network Manager
     Loaded: loaded (/usr/lib/systemd/system/NetworkManager.service; enabled; preset: disabled)
     Active: active (running) since Wed 2023-04-26 20:02:14 EEST; 14min ago
       Docs: man:NetworkManager(8)
   Main PID: 409 (NetworkManager)
      Tasks: 4 (limit: 4550)
     Memory: 20.8M
        CPU: 10.033s
     CGroup: /system.slice/NetworkManager.service
             └─409 /usr/bin/NetworkManager --no-daemon

huhti 26 20:13:08 user-e403sa NetworkManager[409]: <info>  [1682529188.6685] device (wlan0): state change: config -> ip-config (reason 'none', sys-iface-state: 'managed')
huhti 26 20:13:08 user-e403sa NetworkManager[409]: <info>  [1682529188.6703] dhcp4 (wlan0): activation: beginning transaction (timeout in 45 seconds)
huhti 26 20:13:08 user-e403sa NetworkManager[409]: <info>  [1682529188.6825] dhcp4 (wlan0): error parsing DHCP option 6 (domain_name_servers): address 0.0.0.0 is ignored
huhti 26 20:13:08 user-e403sa NetworkManager[409]: <info>  [1682529188.6826] dhcp4 (wlan0): state changed new lease, address=192.168.0.102
huhti 26 20:13:08 user-e403sa NetworkManager[409]: <info>  [1682529188.7095] device (wlan0): state change: ip-config -> ip-check (reason 'none', sys-iface-state: 'managed')
huhti 26 20:13:08 user-e403sa NetworkManager[409]: <info>  [1682529188.7618] device (wlan0): state change: ip-check -> secondaries (reason 'none', sys-iface-state: 'managed')
huhti 26 20:13:08 user-e403sa NetworkManager[409]: <info>  [1682529188.7623] device (wlan0): state change: secondaries -> activated (reason 'none', sys-iface-state: 'managed')
huhti 26 20:13:08 user-e403sa NetworkManager[409]: <info>  [1682529188.7634] device (wlan0): Activation: successful, device activated.
huhti 26 20:15:39 user-e403sa NetworkManager[409]: <info>  [1682529339.8077] audit: op="statistics" interface="enp0s20u1u1" ifindex=3 args="2000" pid=674 uid=1000 result="success"
huhti 26 20:15:39 user-e403sa NetworkManager[409]: <info>  [1682529339.8287] audit: op="statistics" interface="wlan0" ifindex=4 args="2000" pid=674 uid=1000 result="success"

$ systemctl status wpa_supplicant
○ wpa_supplicant.service - WPA supplicant
     Loaded: loaded (/usr/lib/systemd/system/wpa_supplicant.service; disabled; preset: disabled)
     Active: inactive (dead)

Presumed dead because I switched to iwd for the backend.

Router is TP-Link TL-WR902AC and I checked from the settings just now that it uses WPA2 AES.

Not dual booting, wiped Windows.

4

Does this help?

https://bbs.archlinux.org/viewtopic.php?id=267066

Probably not, its realtek

https://wiki.archlinux.org/title/Laptop/ASUS

Suggests it should work.

5

Yeah, different hw. Tried anyway for fun and didn’t help.

Indeed, E403SA has wireless as Yes.

It’s not the end of the world, if it doesn’t work. I’m helping someone out and they can use USB tethered mobile device hotspot as well, I guess.

6

Maybe try enabling wpa_supplicant and see if any different instead of using iwd.

7

wpa_supplicant was the backend used with the original failures. I swapped it in again and here are the journal entries upon booting and connecting to the router:

huhti 27 09:13:19 user-e403sa systemd[1]: Starting WPA supplicant...
huhti 27 09:13:19 user-e403sa systemd[1]: Started WPA supplicant.
huhti 27 09:13:19 user-e403sa wpa_supplicant[462]: Successfully initialized wpa_supplicant
huhti 27 09:13:22 user-e403sa wpa_supplicant[462]: wlan0: WPS-CANCEL
huhti 27 09:13:29 user-e403sa wpa_supplicant[462]: wlan0: WPS-PBC-ACTIVE
huhti 27 09:15:29 user-e403sa wpa_supplicant[462]: wlan0: WPS-TIMEOUT Requested operation timed out
huhti 27 09:15:29 user-e403sa wpa_supplicant[462]: wlan0: WPS-CANCEL
huhti 27 09:23:56 user-e403sa wpa_supplicant[462]: wlan0: WPS-PBC-ACTIVE
huhti 27 09:24:36 user-e403sa wpa_supplicant[462]: wlan0: WPS-CANCEL
huhti 27 09:24:36 user-e403sa wpa_supplicant[462]: wlan0: SME: Trying to authenticate with 68:ff:7b:6e:1a:62 (SSID='TP-Link_1A62' freq=2417 MHz)
huhti 27 09:24:36 user-e403sa wpa_supplicant[462]: wlan0: Trying to associate with 68:ff:7b:6e:1a:62 (SSID='TP-Link_1A62' freq=2417 MHz)
huhti 27 09:24:36 user-e403sa wpa_supplicant[462]: RRM: Ignoring radio measurement request: Not associated
huhti 27 09:24:36 user-e403sa wpa_supplicant[462]: wlan0: Associated with 68:ff:7b:6e:1a:62
huhti 27 09:24:36 user-e403sa wpa_supplicant[462]: wlan0: CTRL-EVENT-SUBNET-STATUS-UPDATE status=0
huhti 27 09:24:36 user-e403sa wpa_supplicant[462]: wlan0: WPA: Key negotiation completed with 68:ff:7b:6e:1a:62 [PTK=CCMP GTK=CCMP]
huhti 27 09:24:36 user-e403sa wpa_supplicant[462]: wlan0: CTRL-EVENT-CONNECTED - Connection to 68:ff:7b:6e:1a:62 completed [id=0 id_str=]
huhti 27 09:24:36 user-e403sa wpa_supplicant[462]: wlan0: CTRL-EVENT-SIGNAL-CHANGE above=1 signal=-51 noise=9999 txrate=1000

It’s the same result, connected, but shown in KDE tray widget as “limited connectivity”, with an exclamation mark in the icon.

8

Maybe try the following options for your WiFi.

/etc/modprobe.d/iwlwifi.conf

options iwlwifi 11n_disable=1 swcrypto=1

https://wiki.archlinux.org/title/Network_configuration/Wireless#iwlwifi

9

Thanks. Sadly, it did not help.

10

Maybe try

/etc/NetworkManager/NetworkManager.conf

[device]
wifi.scan-rand-mac-address=no
11

It did not help.

12

All i can say is try it on some other hardware. If possible try it on another router first. Do you have the same problem if trying to connect and use it on another WiFi network?

1 Like
13

Urgh, should have tried with another connection right away! It works fine with a mobile hotspot. So probably the user will not face this issue. Thanks for persisting :slight_smile:

1 Like
14

Welcome to the EnOS community! :enos: