Thunderbird 145 crashes

General system Applications
1

Hi,

I upgraded packages today and Thunderbird was also updated from 144 to 145.0-1. Now it does not start anymore. If I run thunderbird on the Terminal it shows

ATTENTION: default value of option mesa_glthread overridden by environment.
Speicherzugriffsfehler     (Speicherabzug geschrieben) thunderbird

Memory access error. Hm. journalctl -r shows:

Nov 16 21:36:12 gonozal systemd-coredump[10331]: [🡕] Process 10164 (thunderbird) of user 1000 dumped core.
                                                 
                                                 Stack trace of thread 10164:
                                                 #0  0x00007f04a3a9890c n/a (libc.so.6 + 0x9890c)
                                                 #1  0x00007f04a3a3e3a0 raise (libc.so.6 + 0x3e3a0)
                                                 #2  0x00007f045b222d50 n/a (libxul.so + 0x7422d50)
                                                 #3  0x00007f045bf50f3a n/a (libxul.so + 0x8150f3a)
                                                 #4  0x00007f04a3a3e4d0 n/a (libc.so.6 + 0x3e4d0)
                                                 #5  0x00007f045e48b944 n/a (libxul.so + 0xa68b944)
                                                 #6  0x00007f045d0548e9 n/a (libxul.so + 0x92548e9)
                                                 #7  0x00007f045d05480c n/a (libxul.so + 0x925480c)
                                                 #8  0x00007f045d48fc7f n/a (libxul.so + 0x968fc7f)
                                                 #9  0x00007f045d4b9348 n/a (libxul.so + 0x96b9348)
                                                 #10 0x00007f045d4b92a9 n/a (libxul.so + 0x96b92a9)
                                                 #11 0x00007f045d4b929c n/a (libxul.so + 0x96b929c)
                                                 #12 0x00007f045c2533bf n/a (libxul.so + 0x84533bf)
                                                 #13 0x00007f045c260515 n/a (libxul.so + 0x8460515)
                                                 #14 0x00007f045cf1c15a n/a (libxul.so + 0x911c15a)
                                                 #15 0x00007f045b1e66e5 n/a (libxul.so + 0x73e66e5)
                                                 #16 0x00007f045b1de155 n/a (libxul.so + 0x73de155)
                                                 #17 0x00007f045b1e353b n/a (libxul.so + 0x73e353b)
                                                 #18 0x00007f0458b1c154 n/a (libxul.so + 0x4d1c154)
                                                 #19 0x00007f045b57c572 n/a (libxul.so + 0x777c572)
                                                 #20 0x00007f045b588a64 n/a (libxul.so + 0x7788a64)
                                                 #21 0x00007f045b57c2ae n/a (libxul.so + 0x777c2ae)
                                                 #22 0x00007f045b57c7da n/a (libxul.so + 0x777c7da)
                                                 #23 0x00007f045b57cd5b n/a (libxul.so + 0x777cd5b)
                                                 #24 0x00007f045b6a3483 n/a (libxul.so + 0x78a3483)
                                                 #25 0x00007f045b6aa59a n/a (libxul.so + 0x78aa59a)
                                                 #26 0x00007f045b57c572 n/a (libxul.so + 0x777c572)
                                                 #27 0x00007f045b57cd5b n/a (libxul.so + 0x777cd5b)
                                                 #28 0x00007f045b5ea30f n/a (libxul.so + 0x77ea30f)
                                                 #29 0x00007f04571823d0 n/a (libxul.so + 0x33823d0)
                                                 #30 0x00007f0457181ffd n/a (libxul.so + 0x3381ffd)
                                                 #31 0x00007f0457175884 n/a (libxul.so + 0x3375884)
                                                 #32 0x00007f0457175e3f n/a (libxul.so + 0x3375e3f)
                                                 #33 0x00007f04579df3fa n/a (libxul.so + 0x3bdf3fa)
                                                 #34 0x00007f04572282e0 n/a (libxul.so + 0x34282e0)
                                                 #35 0x00007f045722babe n/a (libxul.so + 0x342babe)
                                                 #36 0x00007f0457935bf1 n/a (libxul.so + 0x3b35bf1)
                                                 #37 0x00007f04578f17cb n/a (libxul.so + 0x3af17cb)
                                                 #38 0x00007f045a72c4ca n/a (libxul.so + 0x692c4ca)
                                                 #39 0x00007f045a7d63c0 n/a (libxul.so + 0x69d63c0)
                                                 #40 0x00007f045b154057 n/a (libxul.so + 0x7354057)
                                                 #41 0x00007f045b236f9f n/a (libxul.so + 0x7436f9f)
                                                 #42 0x00007f045b23778f n/a (libxul.so + 0x743778f)
                                                 #43 0x00007f045b237c4c n/a (libxul.so + 0x7437c4c)
                                                 #44 0x0000561e2516e1cd n/a (/usr/lib/thunderbird/thunderbird + 0x241cd)
                                                 #45 0x00007f04a3a27635 n/a (libc.so.6 + 0x27635)
                                                 #46 0x00007f04a3a276e9 __libc_start_main (libc.so.6 + 0x276e9)
                                                 #47 0x0000561e2516de65 _start (/usr/lib/thunderbird/thunderbird + 0x23e65)

And more of it…

I cannot downgrade anymore as Thunderbird managed to write something in the prefs file and won’t let me start 144 again.

I googled but did not find anything. Tried to downgrade some of the packages that were installed, also tried to exchange libxul.so in the Thunderbird directory. Nothing was successful for a lot of different reasons.

Some ideas?

Kind regards

2

Welcome to the community @Roi :partying_face::tada::enos_flag:

When updating your system, were there any errors, or steps you took, or have taken recently, to force or circumvent anything?

A full system update:

eos-update --yay
3

Thank you! :partying_face: :smiling_face_with_sunglasses:

No, I did not notice any errors. Which does not mean that I maybe have overseen something. But most likely not on the last page (without scrolling pages and pages up).

Yes, I did that. And I also used all seven update buttons (4 update mirror lists and 3 updates) from the Welcome windows tool. Everything is up-to-date.

4

Just did the update myself, but I don’t have any issues. As a last resort, try renaming the thunderbird config folder.

1 Like
5

145 is working fine here. Have you tried renaming the ~/.thunderbird folder and seeing if a default start runs. If so, you could try setting it up again, which is a bit of a pain I know.

1 Like
6

Then there is something in the folder .thunderbird, which causes the crash.

I don´t know, which files to recover from this folder to have all settings and emails.
Similar to firefox.

7

Do what they suggested. Rename the hidden .thunderbird folder and try opening the program. If it works, you’ll need to figure out which configuration file is causing the issue. With a bit of trial and error, I think you could recover your setup without having to rebuild everything from scratch.

If it still doesn’t work, then we’re dealing with a different problem, maybe related to dependencies or conflicts with other packages. Specifically, in this latest version a new package has been added and installed as a dependency (botan 3.10.0-1), although I don’t think that’s the issue.

I’m leaving you a list of my dependencies in case it’s useful.

LANG=C pacman -Qi thunderbird
Name            : thunderbird
Version         : 145.0-1
Description     : Standalone mail and news reader from mozilla.org
Architecture    : x86_64
URL             : https://www.thunderbird.net/
Licenses        : MPL-2.0  GPL-2.0-only  LGPL-2.1-only
Groups          : None
Provides        : None
Depends On      : glibc  gtk3  libgdk-3.so=0-64  libgtk-3.so=0-64  mime-types  dbus  libdbus-1.so=3-64  dbus-glib  alsa-lib  nss
                  hunspell  sqlite  ttf-font  libvpx  libvpx.so=11-64  zlib  bzip2  libbz2.so=1.0-64  botan  libwebp  libwebp.so=7-64
                  libwebpdemux.so=2-64  libevent  libjpeg-turbo  libffi  libffi.so=8-64  nspr  gcc-libs  libx11  libxrender
                  libxfixes  libxext  libxcomposite  libxdamage  pango  libpango-1.0.so=0-64  cairo  gdk-pixbuf2  freetype2
                  libfreetype.so=6-64  fontconfig  libfontconfig.so=1-64  glib2  libglib-2.0.so=0-64  pixman  libpixman-1.so=0-64
                  gnupg  json-c  libcanberra  ffmpeg
Optional Deps   : hunspell-en_us: Spell checking, American English
                  libotr: OTR support for active one-to-one chats
                  libnotify: Notification integration [installed]
Required By     : None
Optional For    : None
Conflicts With  : None
Replaces        : None
Installed Size  : 273.83 MiB
Packager        : Leonidas Spyropoulos <artafinde@archlinux.org>
Build Date      : Fri Nov 14 11:47:45 2025
Install Date    : Sun Nov 16 16:15:09 2025
Install Reason  : Explicitly installed
Install Script  : No
Validated By    : Signature


LANG=C pactree -d1 thunderbird
thunderbird
├─glibc
├─gtk3
├─gtk3 provides libgdk-3.so=0-64
├─gtk3 provides libgtk-3.so=0-64
├─mailcap provides mime-types
├─dbus
├─dbus provides libdbus-1.so=3-64
├─dbus-glib
├─alsa-lib
├─nss
├─hunspell
├─sqlite
├─gnu-free-fonts provides ttf-font
├─libvpx
├─libvpx provides libvpx.so=11-64
├─zlib
├─bzip2
├─bzip2 provides libbz2.so=1.0-64
├─botan
├─libwebp
├─libwebp provides libwebp.so=7-64
├─libwebp provides libwebpdemux.so=2-64
├─libevent
├─libjpeg-turbo
├─libffi
├─libffi provides libffi.so=8-64
├─nspr
├─gcc-libs
├─libx11
├─libxrender
├─libxfixes
├─libxext
├─libxcomposite
├─libxdamage
├─pango
├─pango provides libpango-1.0.so=0-64
├─cairo
├─gdk-pixbuf2
├─freetype2
├─freetype2 provides libfreetype.so=6-64
├─fontconfig
├─fontconfig provides libfontconfig.so=1-64
├─glib2
├─glib2 provides libglib-2.0.so=0-64
├─pixman
├─pixman provides libpixman-1.so=0-64
├─gnupg
├─json-c
├─libcanberra
└─ffmpeg
8

Hi everybody,

and first of all thank you! :slight_smile:

I tried what you suggested, but no luck. 145 did run without my profile, but not in safe-mode (any of the different settings there) with my profile. I also removed several files out of .thunderbird, especially the sqlite files and others, no luck.

Then I deleted the compatibility.ini file and installed the latest 144 version of Thunderbird. It started up right away.

Now I have to look if I lost any settings/prefs, it’s hard to say offhand. For the moment and 5 minutes clicking and using everything looks like before the upgrade yesterday. One extension was updated when starting up Thunderbird, the rest was up-to-date.

I hope :folded_hands: that the crashing 145 did not do anything (or much) to the prefs.

For sure I made backups of my profile before doing any of this I described above. Unfortunately I do not have any recent/useful backup of the profile before the upgrade to 145… Seems to be needed periodical and especially the next time I will update… Which I will try when the second 145 version is released…

Nevertheless I am frustrated and also I have no idea what was/is happening here… Would be good to have an idea. To prevent it in the future or at least be prepared.

Kind regards

9

I wonder if it was the extension that needed updating?

10

According to the file date ({8845E3B3-E8FB-40E2-95E9-EC40294818C4}.xpi) in extensions directory it should have been:

I really cannot say als I clicked it away in a reflex, dumb…

It says that it is compatible until 144, so not 145. But it should have been disabled then.

I also tried starting 145 with the extensions directory completely wiped.