Good day,
I ordered a notebook Asus ExpertBook B1500CEA Intel QuadCore i5-1135G7 with EndOS/MATE.
And now I got an email from Firma ixsoft.de.
*Hello * We have installed EndeavourOS, but the operating system is somewhat faulty: Suspend does not work. Hibernate, WLAN and the rest work stably, but the system does not wake up from suspend (e.g. lid closed) even with the LTS kernel. We have tested this with Ubuntu, Mint and Fedora - everything runs perfectly there.
What should we do, would you like to have the system with EndeavourOS or would you rather we put up a fully working system?
think debugging EndeavourOS would take a few days, that’s probably more for hobbyists.
What could you recommend?
Thank you very much.
It is hard to say what the actual issue is without any information. It seems clear that the vendor may not be familiar enough with Arch-based distros. My gut response is they shouldn’t be offering to sell you things they don’t know how to configure/troubleshoot.
Of course, that could be unfair given we only have the above text to go by.
Thank you.
Actually I have small notebook and 17" notebook. I have installed EndOS myself. And satisfied.
At the moment I have no time, so I wanted to have a ready-made system.
Probably not possible, must later make…
Strangely I had a similar problem, forgot to select swap file and suspend upon eos install.
My laptop battery was drained overnight. Also I forgot to change from hibernate to suspend under xfce settings/battery power battery mode.
Now that I have this and added a swap file set it works. Still strange because suspend should suspend to RAM. So perhaps they could at least try that, select suspend and swap file during installation. It’s the only option. I would not bother with hibernate on laptop if that is acceptable to you. I can go a full week on suspend without reboot and then plug in and continue my work.
Or ask them to install fedora, and later install eos.
I purposely do this and run hibernator on new installs. Hasn’t failed me yet (except on btrfs).
As far as this thread goes, are you buying the hardware, or are you specifically buying a fully working computer? If you’re only buying the laptop and don’t care about the OS, then it’s fine. If you do care, then I wouldn’t accept it.
I guess, there are a lot of distros and they couldn’t possibly know them all. They offered to install the distro, not to tinker with it. If it were me, I’d order it without anything installed and do the install cleanly myself, with my options and my knowing what went in. Suspend can be set-up to work on most machines. It’s a bit more work on Arch, but it’s not rocket science.
I imagine they wanted to please the customer, while also thinking to themselves, Ubuntu and Mint install and work flawlessly out of the box, surely other distros do the same. When the experience they were about to offer was subpar they reached out to the customer to ask for his decision.
“At the moment I have no time, so I wanted to have a ready-made system.
Probably not possible, must later make…”
This is explanation.
I need (want) computer with EndOS, but it looks like I will be installing myself.
I bet, being Asus, that it requires some kernel params.
My Asus Rog Strix has added to /etc/default/grub:
(inside GRUB_CMDLINE_LINUX_DEFAULT=)
loglevel=3 nowatchdog intel_pstate=disable loglevel=3 reboot=acpi pcie_aspm=force acpi_osi=! acpi_osi=‘Windows 2009’
Then do: sudo grub-mkconfig -o /boot/grub/grub.cfg
then do a live USB in case.
