[SOLVED] Dropbox Will Not Install on One of My Computers

lhb1142 · August 30, 2021, 1:21pm

Here is my problem:

[verix-custom@verix-custom ~]$ yay -S dropbox
:: There are 4 providers available for dropbox:
:: Repository AUR

1. dropbox 2) dropbox-gtk2 3) kfilebox 4) kfilebox-qt5-git *

*Enter a number (default=1): *
:: Checking for conflicts…
:: Checking for inner conflicts…
[Aur:1] dropbox-129.4.3571-1

1 dropbox (Build Files Exist)*
==> Packages to cleanBuild?
==> [N]one [A]ll [Ab]ort [I]nstalled [No]tInstalled or (1 2 3, 1-3, ^4)
*==> *
:: PKGBUILD up to date, Skipping (1/1): dropbox
1 dropbox (Build Files Exist)*
==> Diffs to show?
==> [N]one [A]ll [Ab]ort [I]nstalled [No]tInstalled or (1 2 3, 1-3, ^4)
*==> *
:: (1/1) Parsing SRCINFO: dropbox

:: PGP keys need importing:

→ 1C61A2656FB57B7E4DE0F4C1FC918B335044912E, required by: dropbox*
*==> Import? [Y/n] *
:: Importing keys with gpg…
gpg: WARNING: unsafe permissions on homedir ‘/home/verix-custom/.gnupg’
gpg: key FC918B335044912E: no user ID
gpg: Total number processed: 1
problem importing keys
[verix-custom@verix-custom ~]$

I have tried installing Dropbox via yay, via pamac-aur-git, and bauh. I have also tried installing dropbox-gtk2. Nothing works.

I do have Dropbox installed on my other computers, all running EndeavourOS. Dropbox installed easily and perfectly on those other ones.

Here is information about this particular computer:

[verix-custom@verix-custom ~]$ inxi -Fx
System:    Host: verix-custom Kernel: 5.13.13-arch1-1 x86_64 bits: 64 compiler: gcc v: 11.1.0 Desktop: Xfce 4.16.0 
           Distro: EndeavourOS base: Arch Linux 
Machine:   Type: Laptop System: Notebook product: P9XXEN_EF_ED v: N/A serial: <superuser required> 
           Mobo: Notebook model: P9XXEN_EF_ED serial: <superuser required> UEFI: INSYDE v: 1.07.03 date: 01/15/2019 
Battery:   ID-1: BAT0 charge: 56.9 Wh (100.0%) condition: 56.9/56.2 Wh (101.2%) volts: 17.0 min: 15.2 model: Notebook BAT 
           status: Full 
CPU:       Info: 6-Core model: Intel Core i7-8750H bits: 64 type: MT MCP arch: Kaby Lake note: check rev: A cache: L2: 9 MiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 52815 
           Speed: 900 MHz min/max: 800/4100 MHz Core speeds (MHz): 1: 900 2: 1340 3: 3044 4: 1503 5: 838 6: 878 7: 877 8: 900 
           9: 900 10: 1004 11: 900 12: 900 
Graphics:  Device-1: Intel CoffeeLake-H GT2 [UHD Graphics 630] vendor: CLEVO/KAPOK driver: i915 v: kernel bus-ID: 00:02.0 
           Device-2: NVIDIA TU106M [GeForce RTX 2060 Mobile] vendor: CLEVO/KAPOK driver: nvidia v: 470.63.01 bus-ID: 01:00.0 
           Device-3: Acer BisonCam NB Pro type: USB driver: uvcvideo bus-ID: 1-8:2 
           Display: x11 server: X.Org 1.20.13 driver: loaded: intel,nvidia unloaded: fbdev,modesetting,nouveau,vesa 
           resolution: 1920x1080~144Hz 
           Message: Unable to show advanced data. Required tool glxinfo missing. 
Audio:     Device-1: Intel Cannon Lake PCH cAVS vendor: CLEVO/KAPOK driver: snd_hda_intel v: kernel bus-ID: 00:1f.3 
           Device-2: NVIDIA TU106 High Definition Audio vendor: CLEVO/KAPOK driver: snd_hda_intel v: kernel bus-ID: 01:00.1 
           Sound Server-1: ALSA v: k5.13.13-arch1-1 running: yes 
           Sound Server-2: JACK v: 1.9.19 running: no 
           Sound Server-3: PulseAudio v: 15.0 running: yes 
           Sound Server-4: PipeWire v: 0.3.34 running: no 
Network:   Device-1: Intel Cannon Lake PCH CNVi WiFi driver: iwlwifi v: kernel port: 5000 bus-ID: 00:14.3 
           IF: wlan0 state: up mac: d0:c6:37:d9:5b:e3 
           Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: CLEVO/KAPOK driver: r8168 v: 8.049.02-NAPI 
           port: 3000 bus-ID: 08:00.0 
           IF: enp8s0 state: down mac: 80:fa:5b:67:8b:27 
Bluetooth: Device-1: Intel Bluetooth 9460/9560 Jefferson Peak (JfP) type: USB driver: btusb v: 0.8 bus-ID: 1-14:4 
           Report: bt-adapter note: tool can't run ID: hci0 rfk-id: 1 state: down bt-service: disabled rfk-block: hardware: no 
           software: no address: N/A 
Drives:    Local Storage: total: 931.51 GiB used: 14.72 GiB (1.6%) 
           ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 970 EVO Plus 1TB size: 931.51 GiB 
Partition: ID-1: / size: 915.32 GiB used: 14.72 GiB (1.6%) fs: ext4 dev: /dev/nvme0n1p2 
           ID-2: /boot/efi size: 511 MiB used: 296 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 
Swap:      Alert: No swap data was found. 
Sensors:   System Temperatures: cpu: 38.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Info:      Processes: 270 Uptime: 46m Memory: 31.07 GiB used: 2.05 GiB (6.6%) Init: systemd Compilers: gcc: 11.1.0 
           Packages: 1417 Shell: Bash v: 5.1.8 inxi: 3.3.05 
[verix-custom@verix-custom ~]$

Can anyone point the right direction to me to install Dropbox on this computer?

Thanks.

Lawrence

dalto · August 30, 2021, 1:25pm

It looks like it is failing to import the key.

You could try manually importing the key FC918B335044912E

You should probably also fix the permissions on ~/.gnupg

lhb1142 · August 30, 2021, 1:45pm

Dear dalto,

How do I do each one of your suggestions? In other words, (1) how do I manually import a key and (2) how do I access and then fix the permissions on ~/.gnupg (and what would I set those permissions to)?

I’m sorry but I need explicit instructions.

Lawrence

lhb1142 · August 30, 2021, 2:34pm

I found some instructions to manually import keys on Arch Linux’s site and I tried using the instruction sudo pacman-key --recv-keys FC918B335044912E and, when that didn’t work and I saw a PGP key that had to be imported (1C61A2656FB57B7E4DE0F4C1FC918B335044912E) I tried installing that key using the same command.

But nothing worked.

Any thoughts?

Lawrence

lhb1142 · August 30, 2021, 2:46pm

As I’m writing this (on my affected computer), I am running the command sudo pacman-key --refresh-keys and it’s running and showing many, many errors, far too many to show here.

Here’s just one (picked at random):

gpg: error retrieving 'daniel.wallace@plangrid.com' via WKD: No data
gpg: error reading key: No data
gpg: error retrieving 'daniel.wallace12@gmail.com' via WKD: No data
gpg: error reading key: No data
gpg: error retrieving 'danielwallace@gtmanfred.com' via WKD: No name
gpg: error reading key: No name

Some of the other errors show the key(s) which cannot be downloaded.

Can anyone help me?

Lawrence

Stagger_Lee · August 30, 2021, 2:48pm

pacman-key --refresh keys will take a while to complete, and yes you will see a lot of messages like that.

Are you trying to import a key from the sks-keyservers? Because that service is not working any more.

Check the AUR page for the package and read the latest comments; you might want to try gpg --keyserver hkp://pgp.mit.edu --recv-keys FC918B335044912E

This uses the mit.edu keysserver, not the sks-keyserver.

lhb1142 · August 30, 2021, 3:00pm

I tried your command but it didn’t work. I tried reading what was in the AUR page but the information there is quite confusing to me.

When I try to install Dropbox I keep getting gpg: WARNING: unsafe permissions on homedir ‘/home/verix-custom/.gnupg’ when I try getting the key.

Here is the output of /home/verix-custom/.gnupg/gpg.conf:

no-greeting
no-permission-warning
lock-never
keyserver-options timeout=10
keyserver-options import-clean
keyserver-options no-self-sigs-only
keyserver hkp://keys.openpgp.org

Should anything in that be changed? If not, what should be changed?

I have not had any trouble installing Dropbox on any of my other computers running EnOS. This is confusing and frustrating to me.

I hope that someone can tell me the solution.

Thanks.

Lawrence

dalto · August 30, 2021, 3:02pm

chmod og-wrx ~/.gnupg

lhb1142 · August 30, 2021, 3:21pm

Dear dalto,

I ran your command chmod og-wrx -/~gnupg (two times: once “regular” and the second time as “root”).

Then I tried installing Dropbox and I got the same errors as before.

So I rebooted the computer and ran:

(which was another key which said it was required by Dropbox) and then I rebooted again.

Then I tried installing Dropbox - and THIS TIME it WORKED!!! Obviously, both commands were necessary.

My wife says that I’m “anal” - after all, I have Dropbox on all of my other computers so why do I need it on this one?

Well, she’s probably right - I probably am “anal” - but I want all of my computers to look alike and work alike.

Anyway, I can’t thank you dalto and you Stagger_Lee for your help and for your patience with me.

You guys (and everyone else on this forum) are positively the GREATEST!!!

Thank you again very much.

Lawrence

system · September 1, 2021, 3:22pm

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