Screen with USB-C seem detected but dosen't turn on

General system Newbie
1

I have a screen that could work on an usb-c, when I plug it into one of the two usb-c I have the screen stay black, and if I pop the built-in menu on the screen, the message “usb-c no signal” appear.

Here is my config:

Operating System: EndeavourOS 
KDE Plasma Version: 6.3.5
KDE Frameworks Version: 6.14.0
Qt Version: 6.9.0
Kernel Version: 6.14.6-arch1-1 (64-bit)
Graphics Platform: Wayland
Processors: 20 × 13th Gen Intel® Core™ i7-13700H
Memory: 15,4 GiB of RAM
Graphics Processor: Intel® Iris® Xe Graphics
Manufacturer: TUXEDO
Product Name: TUXEDO InfinityBook Pro Gen8 (MK1)

The log when I plug the usb-c and make the built-in menu appear:

❯ sudo dmesg -W    

<<<<<< the usb-c is plugged here >>>>>>

[227370.305348] usb usb2-port1: attempt power cycle
[227378.762088] usb usb2-port1: unable to enumerate USB device

<<<<<< the menu is triger here >>>>>>

[227398.885600] usb 3-2: new high-speed USB device number 21 using xhci_hcd
[227399.012705] usb 3-2: New USB device found, idVendor=2109, idProduct=2211, bcdDevice=6a.73
[227399.012719] usb 3-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[227399.012723] usb 3-2: Product: USB2.0 Hub             
[227399.012727] usb 3-2: Manufacturer: VIA Labs, Inc.         
[227399.012729] usb 3-2: SerialNumber: 0000RBLMHK000532
[227399.016112] hub 3-2:1.0: USB hub found
[227399.016344] hub 3-2:1.0: 5 ports detected
[227399.553721] usb 3-2.1: new full-speed USB device number 22 using xhci_hcd
[227399.643114] usb 3-2.1: New USB device found, idVendor=2d1f, idProduct=0156, bcdDevice=18.03
[227399.643122] usb 3-2.1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[227399.643125] usb 3-2.1: Product: ISD-V4
[227399.643126] usb 3-2.1: Manufacturer: Tablet
[227399.650451] input: Tablet ISD-V4 Stylus as /devices/pci0000:00/0000:00:14.0/usb3/3-2/3-2.1/3-2.1:1.0/0003:2D1F:0156.002D/input/input108
[227399.650834] input: Tablet ISD-V4 as /devices/pci0000:00/0000:00:14.0/usb3/3-2/3-2.1/3-2.1:1.0/0003:2D1F:0156.002D/input/input109
[227399.651216] hid-generic 0003:2D1F:0156.002D: input,hiddev96,hidraw3: USB HID v1.10 Device [Tablet ISD-V4] on usb-0000:00:14.0-2.1/input0
[227399.727714] usb 3-2.2: new full-speed USB device number 23 using xhci_hcd
[227399.813903] usb 3-2.2: New USB device found, idVendor=2575, idProduct=0915, bcdDevice=31.00
[227399.813910] usb 3-2.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[227399.813912] usb 3-2.2: Product: CoolTouch® System
[227399.813914] usb 3-2.2: Manufacturer: Weida Hi-Tech
[227399.820605] input: Weida Hi-Tech CoolTouch® System as /devices/pci0000:00/0000:00:14.0/usb3/3-2/3-2.2/3-2.2:1.0/0003:2575:0915.002E/input/input111
[227399.820787] hid-multitouch 0003:2575:0915.002E: input,hidraw4: USB HID v1.10 Device [Weida Hi-Tech CoolTouch® System] on usb-0000:00:14.0-2.2/input0
[227399.897591] usb 3-2.4: new full-speed USB device number 24 using xhci_hcd
[227399.999198] usb 3-2.4: not running at top speed; connect to a high speed hub
[227400.003342] usb 3-2.4: New USB device found, idVendor=2109, idProduct=0103, bcdDevice= 2.06
[227400.003364] usb 3-2.4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[227400.003373] usb 3-2.4: Product: USB 2.0 BILLBOARD
[227400.003381] usb 3-2.4: Manufacturer: VLI Inc.
[227400.003388] usb 3-2.4: SerialNumber: 0000000000000001
[227400.076641] usb 3-2.5: new high-speed USB device number 25 using xhci_hcd
[227400.152988] usb 3-2.5: New USB device found, idVendor=0b05, idProduct=19c1, bcdDevice= 0.01
[227400.153002] usb 3-2.5: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[227400.155771] hid-generic 0003:0B05:19C1.002F: unsupported Resolution Multiplier 0
[227400.156151] hid-generic 0003:0B05:19C1.002F: hiddev97,hidraw5: USB HID v1.10 Device [HID 0b05:19c1] on usb-0000:00:14.0-2.5/input0

When I let the usb plug in I have these errors:

[228102.106433] usb 3-4-port2: Cannot enable. Maybe the USB cable is bad?
[228102.106608] usb 3-4-port2: cannot disable (err = -71)
[228102.106803] usb 3-4-port2: cannot reset (err = -71)
[228102.107187] usb 3-4-port2: cannot reset (err = -71)
[228102.107345] usb 3-4-port2: cannot reset (err = -71)
[228102.107514] usb 3-4-port2: cannot reset (err = -71)
[228102.107682] usb 3-4-port2: cannot reset (err = -71)
[228102.107686] usb 3-4-port2: Cannot enable. Maybe the USB cable is bad?
[228102.108028] usb 3-4-port2: cannot disable (err = -71)
[228102.108201] usb 3-4-port2: cannot disable (err = -71)
[228102.108365] hub 3-4:1.0: hub_ext_port_status failed (err = -71)
[228102.108531] hub 3-4:1.0: hub_ext_port_status failed (err = -71)
[228111.739373] usb 3-4.1: USB disconnect, device number 37
[228111.791877] usb 3-4.2: USB disconnect, device number 38
[228111.832924] usb 3-4.4: USB disconnect, device number 39
[228111.833377] usb 3-4.5: USB disconnect, device number 40
[228111.948200] usb 3-4: reset high-speed USB device number 36 using xhci_hcd
[228112.062003] usb 3-4: device descriptor read/64, error -71
[228112.275064] usb 3-4: device descriptor read/64, error -71
[228113.122253] usb 3-4: USB disconnect, device number 36

So I try with another usb-c, both on the two usb port but nothing change.

Another information from eos-log-tool:

❯ cat $HOME/eos-log-tool.logs              
#################### lspci -vnn ########################

00:00.0 Host bridge [0600]: Intel Corporation Raptor Lake-P 6p+8e cores Host Bridge/DRAM Controller [8086:a706]
	DeviceName: Onboard - Other
	Subsystem: AIstone Global Limited Device [1d05:124a]
	Flags: bus master, fast devsel, latency 0, IOMMU group 1
	Capabilities: <access denied>
	Kernel driver in use: igen6_edac
	Kernel modules: igen6_edac

00:02.0 VGA compatible controller [0300]: Intel Corporation Raptor Lake-P [Iris Xe Graphics] [8086:a7a0] (rev 04) (prog-if 00 [VGA controller])
	DeviceName: Onboard - Video
	Subsystem: AIstone Global Limited Device [1d05:124a]
	Flags: bus master, fast devsel, latency 0, IRQ 193, IOMMU group 0
	Memory at 601c000000 (64-bit, non-prefetchable) [size=16M]
	Memory at 4000000000 (64-bit, prefetchable) [size=256M]
	I/O ports at 3000 [size=64]
	Expansion ROM at 000c0000 [virtual] [disabled] [size=128K]
	Capabilities: <access denied>
	Kernel driver in use: i915
	Kernel modules: i915, xe

00:06.0 PCI bridge [0604]: Intel Corporation Raptor Lake PCIe 4.0 Graphics Port [8086:a74d] (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0, IRQ 122, IOMMU group 2
	Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
	I/O behind bridge: [disabled] [16-bit]
	Memory behind bridge: 82400000-824fffff [size=1M] [32-bit]
	Prefetchable memory behind bridge: [disabled] [64-bit]
	Capabilities: <access denied>
	Kernel driver in use: pcieport

00:06.2 PCI bridge [0604]: Intel Corporation Device [8086:a73d] (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0, IRQ 123, IOMMU group 3
	Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
	I/O behind bridge: [disabled] [16-bit]
	Memory behind bridge: 82300000-823fffff [size=1M] [32-bit]
	Prefetchable memory behind bridge: [disabled] [64-bit]
	Capabilities: <access denied>
	Kernel driver in use: pcieport

00:07.0 PCI bridge [0604]: Intel Corporation Raptor Lake-P Thunderbolt 4 PCI Express Root Port #0 [8086:a76e] (prog-if 00 [Normal decode])
	Subsystem: AIstone Global Limited Device [1d05:124a]
	Flags: bus master, fast devsel, latency 0, IRQ 124, IOMMU group 4
	Bus: primary=00, secondary=03, subordinate=2c, sec-latency=0
	I/O behind bridge: 4000-4fff [size=4K] [16-bit]
	Memory behind bridge: 76000000-821fffff [size=194M] [32-bit]
	Prefetchable memory behind bridge: 6000000000-601bffffff [size=448M] [32-bit]
	Capabilities: <access denied>
	Kernel driver in use: pcieport

00:08.0 System peripheral [0880]: Intel Corporation GNA Scoring Accelerator module [8086:a74f]
	DeviceName: Onboard - Other
	Subsystem: AIstone Global Limited Device [1d05:124a]
	Flags: fast devsel, IRQ 255, IOMMU group 5
	Memory at 601d181000 (64-bit, non-prefetchable) [disabled] [size=4K]
	Capabilities: <access denied>

00:0a.0 Signal processing controller [1180]: Intel Corporation Raptor Lake Crashlog and Telemetry [8086:a77d] (rev 01)
	DeviceName: Onboard - Other
	Flags: fast devsel, IOMMU group 6
	Memory at 601d160000 (64-bit, non-prefetchable) [size=32K]
	Capabilities: <access denied>
	Kernel driver in use: intel_vsec
	Kernel modules: intel_vsec

00:0d.0 USB controller [0c03]: Intel Corporation Raptor Lake-P Thunderbolt 4 USB Controller [8086:a71e] (prog-if 30 [XHCI])
	DeviceName: Onboard - Other
	Flags: bus master, medium devsel, latency 0, IRQ 125, IOMMU group 7
	Memory at 601d150000 (64-bit, non-prefetchable) [size=64K]
	Capabilities: <access denied>
	Kernel driver in use: xhci_hcd

00:0d.2 USB controller [0c03]: Intel Corporation Raptor Lake-P Thunderbolt 4 NHI #0 [8086:a73e] (prog-if 40 [USB4 Host Interface])
	DeviceName: Onboard - Other
	Subsystem: Device [2222:1111]
	Flags: bus master, fast devsel, latency 0, IRQ 16, IOMMU group 7
	Memory at 601d100000 (64-bit, non-prefetchable) [size=256K]
	Memory at 601d180000 (64-bit, non-prefetchable) [size=4K]
	Capabilities: <access denied>
	Kernel driver in use: thunderbolt
	Kernel modules: thunderbolt

00:14.0 USB controller [0c03]: Intel Corporation Alder Lake PCH USB 3.2 xHCI Host Controller [8086:51ed] (rev 01) (prog-if 30 [XHCI])
	DeviceName: Onboard - Other
	Subsystem: AIstone Global Limited Device [1d05:124a]
	Flags: bus master, medium devsel, latency 0, IRQ 133, IOMMU group 8
	Memory at 601d140000 (64-bit, non-prefetchable) [size=64K]
	Capabilities: <access denied>
	Kernel driver in use: xhci_hcd

00:14.2 RAM memory [0500]: Intel Corporation Alder Lake PCH Shared SRAM [8086:51ef] (rev 01)
	DeviceName: Onboard - Other
	Flags: fast devsel, IOMMU group 8
	Memory at 601d178000 (64-bit, non-prefetchable) [disabled] [size=16K]
	Memory at 601d17f000 (64-bit, non-prefetchable) [disabled] [size=4K]
	Capabilities: <access denied>

00:14.3 Network controller [0280]: Intel Corporation Raptor Lake PCH CNVi WiFi [8086:51f1] (rev 01)
	DeviceName: Onboard - Ethernet
	Subsystem: Intel Corporation Device [8086:0074]
	Flags: bus master, fast devsel, latency 0, IRQ 16, IOMMU group 9
	Memory at 601d174000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: <access denied>
	Kernel driver in use: iwlwifi
	Kernel modules: iwlwifi

00:15.0 Serial bus controller [0c80]: Intel Corporation Alder Lake PCH Serial IO I2C Controller #0 [8086:51e8] (rev 01)
	DeviceName: Onboard - Other
	Subsystem: AIstone Global Limited Device [1d05:124a]
	Flags: bus master, fast devsel, latency 0, IRQ 27, IOMMU group 10
	Memory at 4017000000 (64-bit, non-prefetchable) [size=4K]
	Capabilities: <access denied>
	Kernel driver in use: intel-lpss
	Kernel modules: intel_lpss_pci

00:16.0 Communication controller [0780]: Intel Corporation Alder Lake PCH HECI Controller [8086:51e0] (rev 01)
	DeviceName: Onboard - Other
	Subsystem: AIstone Global Limited Device [1d05:124a]
	Flags: bus master, fast devsel, latency 0, IRQ 141, IOMMU group 11
	Memory at 601d17d000 (64-bit, non-prefetchable) [size=4K]
	Capabilities: <access denied>
	Kernel driver in use: mei_me
	Kernel modules: mei_me

00:1f.0 ISA bridge [0601]: Intel Corporation Raptor Lake LPC/eSPI Controller [8086:519d] (rev 01)
	DeviceName: Onboard - Other
	Subsystem: AIstone Global Limited Device [1d05:124a]
	Flags: bus master, fast devsel, latency 0, IOMMU group 12

00:1f.3 Audio device [0403]: Intel Corporation Raptor Lake-P/U/H cAVS [8086:51ca] (rev 01) (prog-if 80)
	DeviceName: Onboard - Sound
	Subsystem: AIstone Global Limited Device [1d05:124b]
	Flags: bus master, fast devsel, latency 32, IRQ 16, IOMMU group 12
	Memory at 601d170000 (64-bit, non-prefetchable) [size=16K]
	Memory at 601d000000 (64-bit, non-prefetchable) [size=1M]
	Capabilities: <access denied>
	Kernel driver in use: snd_hda_intel
	Kernel modules: snd_hda_intel, snd_soc_avs, snd_sof_pci_intel_tgl

00:1f.4 SMBus [0c05]: Intel Corporation Alder Lake PCH-P SMBus Host Controller [8086:51a3] (rev 01)
	DeviceName: Onboard - Other
	Subsystem: AIstone Global Limited Device [1d05:124a]
	Flags: medium devsel, IRQ 16, IOMMU group 12
	Memory at 601d17c000 (64-bit, non-prefetchable) [size=256]
	I/O ports at efa0 [size=32]
	Kernel driver in use: i801_smbus
	Kernel modules: i2c_i801

00:1f.5 Serial bus controller [0c80]: Intel Corporation Alder Lake-P PCH SPI Controller [8086:51a4] (rev 01)
	DeviceName: Onboard - Other
	Subsystem: AIstone Global Limited Device [1d05:124a]
	Flags: fast devsel, IOMMU group 12
	Memory at 74400000 (32-bit, non-prefetchable) [size=4K]
	Kernel driver in use: intel-spi
	Kernel modules: spi_intel_pci

01:00.0 Non-Volatile memory controller [0108]: Kingston Technology Company, Inc. NV1 NVMe SSD [SM2263XT] (DRAM-less) [2646:500f] (rev 03) (prog-if 02 [NVM Express])
	Subsystem: Kingston Technology Company, Inc. NV1 NVMe SSD [SM2263XT] (DRAM-less) [2646:500f]
	Flags: bus master, fast devsel, latency 0, IRQ 16, IOMMU group 13
	Memory at 82400000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: <access denied>
	Kernel driver in use: nvme
	Kernel modules: nvme

02:00.0 Non-Volatile memory controller [0108]: Kingston Technology Company, Inc. NV1 NVMe SSD [SM2263XT] (DRAM-less) [2646:500f] (rev 03) (prog-if 02 [NVM Express])
	Subsystem: Kingston Technology Company, Inc. NV1 NVMe SSD [SM2263XT] (DRAM-less) [2646:500f]
	Flags: bus master, fast devsel, latency 0, IRQ 16, IOMMU group 14
	Memory at 82300000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: <access denied>
	Kernel driver in use: nvme
	Kernel modules: nvme



#################### lsusb ########################

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 002: ID 2b7e:c757 SunplusIT Inc FHD Webcam
Bus 003 Device 003: ID 8087:0026 Intel Corp. AX201 Bluetooth
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
2

There are different “flavors” of USB-C cables, and they are NOT built the same. Make sure you’re using one rated for video content or at least 10GB/s data rate.
There are also some quirks in getting EnOS (and Wayland) to output to an external display. See this post for some ideas.
On the Tuxedo specs page here, it says this:

For connecting more than one monitor via Thunderbolt 4, we recommend using an USB-C-to-DisplayPort MST hub.

and for the left USB-C 3.2 port…

  • Monitor connection only possible with NVIDIA graphics, because the port is hardwired to it. No DisplayPort available without NVIDIA graphics.

So it may not support external displays on the left USB port if you didn’t get the model with Nvidia GPU. If you have an HDMI port, I’d use that…or get a Thunderbolt4 dock and plug it into the USB4 port on the right.

3

Indeed, I was able to get my hands on a 40gb/s and the screen works on the port I suspected to be the right one (the one on the right). Thanks for the help :slight_smile:

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4

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