Scanner not working anymore

How much did you use the scanner before when it first worked? Sometimes these things automatically seem to work when first installed and then stop working for some reason. It may be that it wasn’t really setup correctly in the beginning. I do know that hplip-plugin has to be updated as you can get a mismatch.

A “hplip-plugin mismatch with hplip” error occurs when the installed HPLIP library version does not match the version of the proprietary plugin. This is common after a system update that updates the main hplip package but not the plugin, which is often a separate installation.

yes i think this is what happen becaus i used many times over months…

(edit) can we solve this and make sure it not happen again ?

and how i check these versions please ?

Usually you just run sudo hp-setup -i

Then select the option to download and install the plugin when prompted.

Edit: If the setup fails then try.

sudo pacman -Rns hplip hplip-plugin
sudo pacman -S hplip hplip-plugin

when i run hp-setup -i i get warning: One or more print queues already exist for this device: ENVY_6400. the other 2 not working (target not found) but in my languets ?

(edit) have this feeling am creating a mess on my pc now

Do you have dual boot with Windows. Sounds like you have some print jobs stuck in the que that needs to be cleared.

Edit: Maybe remove the printer and packages installed and start over. If your printer is connect via usb it is very straight forward to install and select usb connection. You just need hplip and hplip-plugin. You can use system-config-printer command to add the printer and select usb.. You also need a scanner package sane or other.

https://discovery.endeavouros.com/network/printers/2021/03/

Edit: You can also use the hp-setup command. I think if it is usb you use hp-setup -u

only endeavourOS on my pc and to be honest i do not know anymore where to start for remove all i tried already ;p ,just see i had 2 printers setup indeed i removed 1 “install and select usb connection.” i did also before… and also have sane installed ,thank you for help thinking and all effort you do ricklinux but i guess i wait for when it start function again becaus it is like that if 1 system update breaks and it no more function … another system update can fix it again happen already 4 times now..

When you installed endeavouros did you check both printing support and hp printer support on the installer? It does have that option. As far as it not working 4x is that just the scanner or both the printer stopped working also. The only issue i know that can happen with hplip is the plugin can get a mismatch with certain updates sometimes.

dos centavos aqui–

If and only if OP’s scanner stay’s FUBARD–and this stays unsolved–then consider /aur or flatpak.

I’ve never had an /extra package fail me in Endeavour.

But I have had better performance from Flatpaks than some AUR packages; and that includes scanning-related packages.

Also love Rick’s ^^ ‘tear everything out then re-install plan’ that always has a high success rate for me. Rip it out, start fresh. No reason an /extra package should not be functioning. rarely hear of that

again, dos centavos

yes i did check check those for install the system… and it always only the scanner that stop function ,printer always works

Your user must be part of the scanner or lp group to use the scanner without sudo Check this. Also ensure the hpaio backend is enabled by checking /etc/sane.d/dll.conf and ensuring the line hpaio is not commented out. Maybe try simple-scan instead of sane as an alternative.

i use simple scan for scanning normal if it works dll.conf should have this # or not ? it not in front like some others in the list…

(edit) but i know from the previous installs i did ,also i need sane for it to work

i guess we already check this or is different this time ?

No it should not have the # You need to remove that so it is uncommented.

then it is good becaus it not have the #

Can you check if this package is installed.

pacman -Qi python-pillow

It is a package in extra repo.

Edit: If it’s not installed then install it.

sudo pacman -S python-pillow

then it is good becaus it not have the # am retinkering about new install for the whole system maybe…

yes it is installed < > info

$ pacman -Qi python-pillow
Naam : python-pillow
Versie : 12.1.1-1
Beschrijving : Python Imaging Library (PIL) fork
Architectuur : x86_64
URL : https://pillow.readthedocs.io
Licenties : MIT-CMU
Groepen : Geen
Voorziet : Geen
Is afhankelijk van : glibc python python-packaging freetype2 lcms2
libavif libraqm libtiff openjpeg2
libjpeg-turbo libimagequant libxcb zlib
Optionele afhankelijkheden : libwebp: for webp images [geïnstalleerd]
tk: for the ImageTK module
python-olefile: OLE2 file support
python-pyqt6: for the ImageQt module
[geïnstalleerd]
python-defusedxml: for reading XMP tags
[geïnstalleerd]
Vereist door : cinnamon python-reportlab
Optioneel voor : hplip
Conflicteert met : Geen
Vervangt : Geen
Geïnstalleerde grootte : 4,80 MiB
Packager : Robin Candau antiz@archlinux.org
Creatiedatum : wo 11 feb 2026 08:44:23
Installatiedatum : do 19 feb 2026 15:02:21
Installatiereden : Expliciet geïnstalleerd
Installatiescript : Nee
Gevalideerd door : Handtekening

Hmm… I’m at a loss as to why it doesn’t work. What happens when you try o run a scan? Can you post the output?

Edit: What does this show?

scanimage -L

using simple scan < > my languets

Geen scanners gevonden

controleer of uw scanner aangesloten en ingeschakeld is

english < >

no scanners found

check if your scanner is connected and turned on

$ scanimage -L

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

when i run >>

$ sane-find-scanner

sane-find-scanner will now attempt to detect your scanner. If the

result is different from what you expected, first make sure your

scanner is powered up and properly connected to your computer.

No SCSI scanners found. If you expected something different, make sure that

you have loaded a kernel SCSI driver for your SCSI adapter.

Also you need support for SCSI Generic (sg) in your operating system.

If using Linux, try “modprobe sg”.

could not open USB device 0x1d6b/0x0003 at 002:001: Access denied (insufficient permissions)
could not open USB device 0x03f0/0x4054 at 001:004: Access denied (insufficient permissions)
could not open USB device 0x046d/0xc52b at 001:003: Access denied (insufficient permissions)
could not open USB device 0x046d/0xc31c at 001:002: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 001:001: Access denied (insufficient permissions)

No USB scanners found. If you expected something different, make sure that

you have loaded a kernel driver for your USB host controller and have setup

the USB system correctly. See man sane-usb for details.

Not checking for parallel port scanners.

Most Scanners connected to the parallel port or other proprietary ports

can’t be detected by this program.

You may want to run this program as root to find all devices. Once you

found the scanner devices, be sure to adjust access permissions as

necessary.

(edit) if run with sudo i have the same

Your scanner is connected with usb?

Edit: Have you tried connecting it to a different usb port?

yes it is connected to usb2 port and worked fine before the update i did some time ago ,and the printer works fine still but the scanner not ? i can try other usb but seems little weird not ?

(edit) with all this trying and messing arround with lots off stuff am thinking about a compleet new install again lol and this time am gonna do as before and put every update i do on file… so if it brake again… i got info to give .. thank you so very much ricklinux for keep helping me with this weird problem … only thing that keep me from starting straight away is 1. all the work putting back all browsers in the right way .. what on wich one and again adding all the passwords for all sites and so on… lolz maybe i just wait for updates that fix it and keep using my laptop for scanning … ;p i can imagen all these possible options/stepts you give me and still we not get it to function… bigg thanx for this i canot say this enough