Random System Freeze

ricklinux · January 16, 2020, 2:35am

Have you had a chance to try the lts kernel as @manuel suggested?

Salva · January 16, 2020, 4:25am

Yes, I am using the LTS kernel now. Since the freezing occurred randomly and the frequency can vary, I cant really say yet if it helped. Usually it froze once every 1-2 days, sometimes more often.

I will report back, in case it helped or the problem still happening.

axt · January 16, 2020, 7:34am

But this is only a kind of workaround and not a permanent solution. You don’t want to be stuck with an old LTS kernel forever.

For example the last available UEFI 1.24 of the Acer Aspire ES1-131 is not flashed. This is a basis.

Furthermore the intel driver is used. You could test the modesetting driver.

Recently or newer kernels may have freezes with Intel IGPs, which can be fixed with the boot option intel_iommu=igfx_off.

Lemon · January 16, 2020, 9:25am

I seem to have the same issue, I’ve read that there would be a bug in kernel 5.4
I also installed the LTS kernel a few days ago and the problem did not repeat itself.

I’ll try the 5.4 kernel with the altered boot option. (I added it in boot.cfg)

linux /boot/vmlinuz-linux root=UUID=6dcee954-bc8a-4034-86f5-189bf448289a rw intel_iommu=igfx_off quiet resume=UUID=31fc204a-f877-4128-b63f-ac70b0d5312e loglevel=3

Time will tell if this will work.

ricklinux · January 16, 2020, 5:27pm

How does one know if it’s freezing due to kernel verses the noAccel option in x?

Tiedemann · January 16, 2020, 6:02pm

The easiest might be to just post the whole log of journalctl -b -1 after you boot again after a freeze. That is the previous boot and should/could show what is really happening.
Pastebin/post the whole thing when you get there next time.

Lemon · January 17, 2020, 8:49am

Without hijacking this topic, yesterday my laptop did not have a single freeze all day, so I was hoping this was the fix I needed, but unfortunately it froze this morning after 5 minutes or so,

FastGame · January 17, 2020, 11:54am

Are you saying this with the LTS kernel or 5.4 or it’s the same problem with both kernels ?

JR29 · January 17, 2020, 12:22pm

it can come from the pc too; me all my pcs are passed to the kernel 5.4.12 no problem

Lemon · January 17, 2020, 1:51pm

Kernel 4.19 never freezes.
I added the fix for the 5.4 kernel and this lasted for one day.

I read a topic on the Arch forum about removing the xf86-video-intel file, but am hesitating a bit.
Not sure if I’m able to boot if I do that, the modesetting driver should take over.

Edit: i removed the intel driver and am able to boot.

JR29 · January 17, 2020, 2:02pm

it is a portable pc or a fixed pc

manuel · January 17, 2020, 2:10pm

One thing that might help is update the BIOS/firmware of the motherboard, unless it is already the latest available.
Another thing to try is change the display manager, e.g. sddm or lightdm, whichever you don’t already have.

Lemon · January 17, 2020, 3:31pm

Mine or from the TS?

JR29 · January 17, 2020, 3:33pm

yours

Lemon · January 17, 2020, 3:46pm

Dell laptop.

ricklinux · January 18, 2020, 5:29am

Are you still having the system freeze problem? What is your hardware? Also you checked for bios updates?
inxi -Fxxc0

Lemon · January 18, 2020, 9:24am

Not untill now.
My bios already had been flashed a couple of months ago with the latest firmware.

I’ve removed xf86-video-intel and xf86-video-vesa.



$ inxi -Fxxc0
System:
  Host: richard-pc Kernel: 5.4.12-arch1-1 x86_64 bits: 64 compiler: gcc 
  v: 9.2.0 Desktop: Xfce 4.14.2 tk: Gtk 3.24.13 wm: xfwm4 dm: LightDM 
  Distro: EndeavourOS 
Machine:
  Type: Portable System: Dell product: Inspiron 15-3552 v: 4.4.0 
  serial: <root required> Chassis: type: 8 serial: <root required> 
  Mobo: Dell model: ������ v: ��� serial: <root required> 
  UEFI [Legacy]: Dell v: 4.4.0 date: 03/06/2018 
Battery:
  ID-1: BAT0 charge: 29.1 Wh condition: 30.2/37.3 Wh (81%) volts: 15.9/14.8 
  model: PANASONIC DELL 78V9D63 serial:   187 status: Discharging 
  Device-1: hidpp_battery_0 model: Logitech Wireless Mouse 
  serial: 4055-5e-3d-da-cf charge: 55% (should be ignored) 
  status: Discharging 
CPU:
  Topology: Dual Core model: Intel Celeron N3050 bits: 64 type: MCP 
  arch: Airmont rev: 3 L2 cache: 1024 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 6402 
  Speed: 1433 MHz min/max: 480/2160 MHz Core speeds (MHz): 1: 1433 2: 488 
Graphics:
  Device-1: Intel Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx 
  Integrated Graphics 
  vendor: Dell driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:22b1 
  Display: x11 server: X.Org 1.20.7 driver: modesetting unloaded: fbdev 
  alternate: intel,vesa resolution: 1366x768~60Hz 
  Message: Unable to show advanced data. Required tool glxinfo missing. 
Audio:
  Device-1: Intel Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series 
  High Definition Audio 
  vendor: Dell driver: snd_hda_intel v: kernel bus ID: 00:1b.0 
  chip ID: 8086:2284 
  Sound Server: ALSA v: k5.4.12-arch1-1 
Network:
  Device-1: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter 
  vendor: Dell driver: ath9k v: kernel port: f040 bus ID: 01:00.0 
  chip ID: 168c:0036 
  IF: wlan0 state: up mac: b0:c0:90:40:74:45 
  Device-2: Qualcomm Atheros type: USB driver: btusb bus ID: 1-2.1:7 
  chip ID: 0cf3:e005 
Drives:
  Local Storage: total: 119.24 GiB used: 26.11 GiB (21.9%) 
  ID-1: /dev/sda vendor: Crucial model: CT128MX100SSD1 size: 119.24 GiB 
  speed: 6.0 Gb/s serial: 14270C890760 
Partition:
  ID-1: / size: 108.73 GiB used: 26.11 GiB (24.0%) fs: ext4 dev: /dev/sda1 
  ID-2: swap-1 size: 8.27 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/sda2 
Sensors:
  System Temperatures: cpu: 31.0 C mobo: 32.0 C 
  Fan Speeds (RPM): cpu: 0 
Info:
  Processes: 151 Uptime: 8m Memory: 3.76 GiB used: 1.18 GiB (31.3%) 
  Init: systemd v: 244 Compilers: gcc: 9.2.0 Shell: bash v: 5.0.11 
  running in: xfce4-terminal inxi: 3.0.37

I’m following this thread: https://bbs.archlinux.org/viewtopic.php?id=250765&p=4

Edit: I can trigger a freeze when I’m running a video with VLC…

Salva · January 18, 2020, 11:11am

Okay so I left my Laptop running on LTS for some time and it froze again. I am not 100% sure if its this issue, because it was a idle blackscreen and no sound was playing. But I assume its this issue, since there wasnt any reaction possible and I had to cut the power again.

@Tiedemann
As requested here the full journal(I left out some NetworkManager lines):
https://pastebin.com/BCGJfBRm

@axt
Thanks for the suggestion, I will look into it.

lemon
The issue occurred quite frequently while playing media or vlc also for me. More often than being in an idle state.

–
I appreciate the feedback and suggestions and hope to fix it, since I originally planned to move from Win10 to EndeavourOS on my main setup.

ricklinux · January 18, 2020, 5:56pm

@Lemon Have you tried this kernel parameter?

intel_idle.max_cstate=1

ringo · January 18, 2020, 4:58pm

as on the pastebin i saw also AMD pieces and parts… made me curius…

what is pacman -Qs ucode ? just feedack idk what happend…

had once someone had two ucodes installed and had some little freezes… two ucode on iso is ok but not on a installed…but just what it looks it looks also parts of amd so there is something, but thats why i wanna see which ucode is installed…