feel free to tell me if this is inappropriate category for this post and I should remove it or post it elsewhere
so… everyday, from time to time, internet connection on my laptop disconnects. It happens like 10-20 times a day at random, regardless of whether I’m using wi-fi or ethernet. It happens on both EndeavourOS and Windows 10 (I have two systems on my laptop). The internet icon starts showing an error icon or a ? icon, and it says something like “Connected to this network without internet access”. It doesn’t resolve until I manually disconnect and reconnect to the network (on Windows, I can also fix it by restarting the ethernet or wi-fi device in networking device manager or whatever it’s called). I am connected to the same wi-fi router on my phone, and I don’t have such problems there; plus, several others here are also using the same router, nobody reported things like this, so I’m pretty sure the problem is not with the router.
I remember a few years ago I followed a few online guides to try to tinker with my internet connection (using Windows 10), to try to improve it. I don’t remember what exactly I did, and I have lost those guides long ago, but perhaps that’s what caused it? I’m not too sure when exactly those problems started, because I went a very long time without using my computer after all that tinkering.
I’m willing to give any command line outputs or any other details - I’m just not sure which ones and how to get them, since I’m a very casual user, so please let me know what should I do.
as a side problem, my ethernet cable is somehow stuck in my laptop. Regardless of how I try to get it out (with pressing the button or without), it’s not getting out :"d
it only moves a little bit, just enough for me to be able to disconnect and reconnect it.
anyone happen to know how I could solve that issue as well?.. :"d
this is important too, because I might need to travel very soon, and I might need to get it out quickly.
no, I only run one at a time. What I meant is that the problem doesn’t go away, whether I’m using one or the other
because it’s been happening (with wi-fi connection) for a few months before I started using an ethernet cable at all, so I doubt that it’s caused by the cable
MORE INFO: I don’t know whether this related to the problem, but I purchased this laptop back in 2018, and within the first few months of using it, it fell down on the floor a few times while working (I was using a stand for laptops, and soon found out that if you incline that stand just a bit, it all falls down). Obviously, I stopped using the stand. But a few months ago, some people recommended me to run a check in gnome disks (it was something called self diagnostic and SMART), and it uncovered A LOT of writing errors, so people recommended me to get a new SSD (I currently have an HDD), which I will do when I have the money for it. Could this be causing any issues with the internet? The falls have happened 5 years ago and… well, the issues I’ve been having (only on Windows) are a lot of lags, bugs and random (but rare) blue screens. I’m not sure if that’s caused by the damage to the hard drive or just me not being very careful with what I’ve been installing on Windows 10 (it was a lot of apps and some of them are refusing to be uninstalled by now)
ok that’s clearer…
but the ethernet cable is still a variable to eliminate. you can disconnect ethernet internet by backing plug out a millimeter but it won’t come out? My god I thought I only got the weird ones.
That would drive me crazy.
All the things in my head:
compressed air the gaps then try it gently again?
compress that snapin lever as tight as you can and wiggle with it fully depressed? maybe a pen or one of those tiny screwdrivers to force the lever even more and thereby helping to release it?
WD40? (j/k).
I’d eliminate that variable. I don’t know why your connection is intermittent. that will happen in shitty apt complexes like mine where bandwidth expands and contracts.
I’ve seen forum problems liked this in the last month or two.
MORE INFO: I don’t know whether this related to the problem, but I purchased this laptop back in 2018, and within the first few months of using it, it fell down on the floor a few times while working (I was using a stand for laptops, and soon found out that if you incline that stand just a bit, it all falls down). Obviously, I stopped using the stand. But a few months ago, some people recommended me to run a check in gnome disks (it was something called self diagnostic and SMART), and it uncovered A LOT of writing errors, so people recommended me to get a new SSD (I currently have an HDD), which I will do when I have the money for it. Could this be causing any issues with the internet? The falls have happened 5 years ago and… well, the issues I’ve been having (only on Windows) are a lot of lags, bugs and random (but rare) blue screens. I’m not sure if that’s caused by the damage to the hard drive or just me not being very careful with what I’ve been installing on Windows 10 (it was a lot of apps and some of them are refusing to be uninstalled by now)"
the internet seems the least of your problems. this thing is a bloat anchor, hardware-wise. could be relevant. so could ISP.
I tried it just now, no use. Even using all my force it won’t get out
I’m kind of afraid to damage the ethernet socket - you sure that wouldn’t happen?.. :"d
honestly, not really.
after I installed EndeavourOS for the first time about a year ago, everything has been just fine (except occasional internet disconnects). All those lags and bugs, again, only happen on my Windows 10, which I barely ever use at all.
the only other little problem I noticed (on Endeavour) is that some of my image files from a few months ago are now unreadable, I thought perhaps it’s caused by those reading errors that the SMART test has shown. But I currently don’t have money for a new drive, so I’ll just keep using what I have for now
that thing is locked in there. I’m sure something would get damaged. be more sensible to damage to plug instead of the port b/c cable will be easy to replace. food for thought.
I am a cord-in-the-wall guy so I have no more real knowledge of wifi. But a Forum search showed me about 3 articles that more or less mimicked yours:
they might put you in a position to troubleshoot further. good luck.
I mean, even if I get rid of the cable, the locked part is still going to be locked in there. So… idk might as well have to resort to using wi-fi. Oh well…
thank you a lot for the articles, I’ll take a look later, though I’m afraid that it won’t be exactly the same problem, but we’ll see.
If you will need to travel and have reliable connection - I’m afraid external USB WiFi card is your best option.
This is super strange, what you describe - disk error, with ethernet error with WiFi error. Usually it is only one thing. At this point your computer should not turn on
Before buying SSD I would advice you to first diagnose at repair show what is happening with your motherboard. Because you may as well fry new SSD disk in such unstable env.
I mean, I only mentioned the disk error as a possible cause to the internet error, just in case it could help with finding a solution to it. The disk error isn’t bothering me. Somehow almost everything is okay in that regard. Just a few unreadale files, but it’s whatever (as long as the important ones don’t get this as well)
that’s what the guys told me as well LOL
but somehow things are okay, at least on my EndeavourOS. Not so much on my Windows 10.
thanks a lot for the suggestion.
at repair show?.. you mean just a regular computer repair place?
Unreadable files and SMART errors are hardware errors. So something physically was damaged during fall. Sometime sone component wil cause failures of others. But disk errors itself would not be responsible for loss of connection in both systems. Too much coincidece.
Yes, repair computer place Just the good one, which diagnoses and fixes stuff, not just replaces.
