Nautilus Freezes and Crashes on Launch After Gnome 47 Update

After running a full update and getting the shiny new Gnome 47, everytime I launch I Nautilus, it immediately hangs and dies.

I’ve gone ahead and disabled all my extensions to see if they were causing the issue.

System Details Report


Report details

  • Date generated: 2024-09-20 00:15:15

Hardware Information:

  • Hardware Model: ASUSTeK COMPUTER INC. TUF GAMING X570-PLUS WI-FI
  • Memory: 32.0 GiB
  • Processor: AMD Ryzen™ 5 5600X × 12
  • Graphics: NVIDIA GeForce RTX™ 3060 Ti
  • Disk Capacity: 3.0 TB

Software Information:

  • Firmware Version: 4021
  • OS Name: EndeavourOS
  • OS Build: rolling
  • OS Type: 64-bit
  • GNOME Version: 47
  • Windowing System: X11
  • Kernel Version: Linux 6.10.10-arch1-1
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Nautilus works fine on my end after the update to GNOME 47.

Try launching it from a terminal and see if the output reveals anything relevant.

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I also face a similar issue. It doesn’t freeze every time I launch it but sometimes it does. However, it always freezes (and weird glitches appear on the screen) when I maximize the window.

output when I launch nautilus from the terminal:

(org.gnome.Nautilus:7091): Gtk-WARNING **: 16:26:36.324: Theme parser error: gtk.css:7521:21-28: Expected a valid color.

(org.gnome.Nautilus:7091): Gtk-WARNING **: 16:26:36.324: Theme parser error: gtk.css:7526:21-28: Expected a valid color.

(org.gnome.Nautilus:7091): Gtk-WARNING **: 16:26:36.324: Theme parser error: gtk.css:7679:21-28: Expected a valid color.

(org.gnome.Nautilus:7091): Gtk-WARNING **: 16:26:36.324: Theme parser error: gtk.css:7685:21-28: Expected a valid color.

(org.gnome.Nautilus:7091): Gtk-WARNING **: 16:26:36.340: Theme parser error: gtk.css:7521:21-28: Expected a valid color.

(org.gnome.Nautilus:7091): Gtk-WARNING **: 16:26:36.340: Theme parser error: gtk.css:7526:21-28: Expected a valid color.

(org.gnome.Nautilus:7091): Gtk-WARNING **: 16:26:36.341: Theme parser error: gtk.css:7679:21-28: Expected a valid color.

(org.gnome.Nautilus:7091): Gtk-WARNING **: 16:26:36.341: Theme parser error: gtk.css:7685:21-28: Expected a valid color.
Initializing nautilus-image-converter extension

(org.gnome.Nautilus:7091): Gtk-WARNING **: 16:26:36.774: AdwTabBox 0x5bd1af28e9c0 (tabbox) reported min width -6, but sizes must be >= 0

(org.gnome.Nautilus:7091): Gtk-WARNING **: 16:26:36.774: AdwGizmo 0x5bd1af776b60 (tabboxchild) reported min width -6, but sizes must be >= 0

(org.gnome.Nautilus:7091): Gtk-WARNING **: 16:26:36.784: AdwGizmo 0x5bd1af776b60 (tabboxchild) reported min width -6, but sizes must be >= 0

(org.gnome.Nautilus:7091): Gtk-WARNING **: 16:26:36.904: AdwGizmo 0x5bd1af776b60 (tabboxchild) reported min width -6, but sizes must be >= 0

(org.gnome.Nautilus:7091): Gtk-WARNING **: 16:26:37.080: AdwGizmo 0x5bd1af776b60 (tabboxchild) reported min width -6, but sizes must be >= 0

OK----are you using a custom theme? If so, go back to Adwaita & retest.

I’m on Adwaita & this is what I see in terminal:

[dean@ASUS-Z790 Desktop]$ nautilus
** Message: 09:16:34.351: Connecting to org.freedesktop.Tracker3.Miner.Files
MESA-INTEL: warning: ../mesa-24.2.3/src/intel/vulkan/anv_formats.c:763: FINISHME: support YUV colorspace with DRM format modifiers
MESA-INTEL: warning: ../mesa-24.2.3/src/intel/vulkan/anv_formats.c:794: FINISHME: support more multi-planar formats with DRM modifiers

Please take a look at my post above & post some output for us to look at…

I am also having similar issues when launching nautilus. I have noticed it more specifically when maximizing nautilus. Sometimes, nautilus launches just fine in windowed mode. When I maximize it, it freezes then crashes.

Hey, I’d like to chime into the topic. The issue seems to not be EndeavourOS specific as I am experiencing it on Arch too. This means it’s either an upstream issue with Arch, or even directly in GNOME.
I am not using any themes and it is indeed very crashy, sometimes on launch and always on maximizing the window.

krzychhoo@archlinux ~> nautilus
** Message: 16:26:20.033: Connecting to org.freedesktop.Tracker3.Miner.Files
fish: Job 1, 'nautilus' terminated by signal SIGKILL (Forced quit)

Yeah, well the basic logs are about as useful as nothing so maybe I would need to fire up gdb and dust off my ability to use it.

Edit:

System Details Report


Report details

  • Date generated: 2024-09-21 16:31:00

Hardware Information:

  • Hardware Model: Micro-Star International Co., Ltd. MS-7B47
  • Memory: 16.0 GiB
  • Processor: Intel® Core™ i7-8700 × 12
  • Graphics: NVIDIA GeForce GTX 1060 6GB
  • Disk Capacity: 3.0 TB

Software Information:

  • Firmware Version: 1.A0
  • OS Name: Arch Linux
  • OS Build: rolling
  • OS Type: 64-bit
  • GNOME Version: 47
  • Windowing System: X11
  • Kernel Version: Linux 6.10.10-arch1-1

I uninstalled all gnome themes. The output is pretty much useless but here it is:

** Message: 17:57:36.195: Connecting to org.freedesktop.Tracker3.Miner.Files
Initializing nautilus-image-converter extension
[1]    6352 killed     nautilus

System details

inxi -FAZ --no-host | eos-sendlog output:

System:
  Kernel: 6.10.10-arch1-1 arch: x86_64 bits: 64
  Desktop: GNOME v: 47.0 Distro: EndeavourOS
Machine:
  Type: Laptop System: Dell product: Precision 3560 v: N/A
    serial: <superuser required>
  Mobo: Dell model: 0W70C8 v: A00 serial: <superuser required> UEFI: Dell
    v: 1.32.1 date: 10/02/2023
Battery:
  ID-1: BAT0 charge: 58.5 Wh (100.0%) condition: 58.5/62.4 Wh (93.8%)
CPU:
  Info: quad core model: 11th Gen Intel Core i5-1135G7 bits: 64 type: MT MCP
    cache: L2: 5 MiB
  Speed (MHz): avg: 720 min/max: 400/4200 cores: 1: 400 2: 933 3: 933 4: 912
    5: 400 6: 882 7: 903 8: 400
Graphics:
  Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics] driver: i915 v: kernel
  Device-2: NVIDIA TU117GLM [Quadro T500 Mobile] driver: nvidia v: 560.35.03
  Device-3: Microdia Integrated_Webcam_HD driver: uvcvideo type: USB
  Display: x11 server: X.Org v: 21.1.13 with: Xwayland v: 24.1.2 driver: X:
    loaded: modesetting,nvidia dri: iris gpu: i915 resolution: 1: 1920x1080~60Hz
    2: 1920x1080~60Hz
  API: EGL v: 1.5 drivers: iris,nvidia,swrast
    platforms: gbm,x11,surfaceless,device
  API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: intel mesa v: 24.2.2-arch1.1
    renderer: Mesa Intel Xe Graphics (TGL GT2)
Audio:
  Device-1: Intel Tiger Lake-LP Smart Sound Audio driver: snd_hda_intel
  API: ALSA v: k6.10.10-arch1-1 status: kernel-api
  Server-1: PipeWire v: 1.2.3 status: active
Network:
  Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi
  IF: wlan0 state: up mac: 1c:c1:0c:b3:ac:5e
  Device-2: Intel Ethernet I219-V driver: e1000e
  IF: enp0s31f6 state: up speed: 1000 Mbps duplex: full
    mac: f4:ee:08:de:5f:69
Bluetooth:
  Device-1: Intel AX201 Bluetooth driver: btusb type: USB
  Report: btmgmt ID: hci0 state: up address: 1C:C1:0C:B3:AC:62 bt-v: 5.2
RAID:
  Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd
Drives:
  Local Storage: total: 5.92 TiB used: 4.94 TiB (83.4%)
  ID-1: /dev/nvme0n1 vendor: SK Hynix model: PC711 NVMe 512GB
    size: 476.94 GiB
  ID-2: /dev/sda vendor: Western Digital model: WD60EDAZ-11U78B0
    size: 5.46 TiB type: USB
Partition:
  ID-1: / size: 449.95 GiB used: 231.51 GiB (51.5%) fs: ext4
    dev: /dev/nvme0n1p3
  ID-2: /boot/efi size: 511 MiB used: 78.4 MiB (15.4%) fs: vfat
    dev: /dev/nvme0n1p1
Swap:
  Alert: No swap data was found.
Sensors:
  System Temperatures: cpu: 50.0 C mobo: 46.0 C
  Fan Speeds (rpm): cpu: 0
Info:
  Memory: total: 24 GiB note: est. available: 23.22 GiB used: 3.86 GiB (16.6%)
  Processes: 294 Uptime: 14m Shell: Zsh inxi: 3.3.35

there are some significant changes realted to theming (GTK) with the Gnome update… recommending to reset theme settings to see it this resolves the issues.

You could also create a test user:
sudo useradd -m -G wheel testuser
sudo passwd testuser

and restart GDM to login with it:

sudo systemctl restart gdm

To remove the testuser:

sudo userdel -r testuser (will remove its home path and files too)
I tested old GNOME install after update without real issues only some theming things as of i set up some colors and using different theme overrides for libadwaita apps and stuff…
Fresh install also does not have any such issue… so in general everything should work with the update.

Thanks for your response.

I reset all GNOME themes without any luck. After that, I also uninstalled and reinstalled GNOME following the guide here, but the bug is still here. Then, I created a new user as suggested but had the same issue.

I don’t know where the problem is, maybe something is wrong with my setup, but clearly, something is broken.

Hi, I have the same problem on Arch. I have been having problems with Nautilus since I updated to Gnome 47, usually when it’s put on fullscreen.

=== SYSTEM INFORMATION ===
Acer Predator Helios 300
OS: “Arch Linux”
Kernel: 6.10.10-arch1-1
CPU: Intel(R) Core™ i7-10870H CPU @ 2.20GHz
GPU: Intel Corporation CometLake-H GT2 [UHD Graphics] (rev 05)
NVIDIA Corporation GA104M [GeForce RTX 3080 Mobile / Max-Q 8GB] (rev a1)
RAM: 16G
Desktop Environment: GNOME 1:47.0-1
Nautilus: 47.0-2

I’m on X11, while on another device using the same versions I am on Wayland. I assume this is the cause of the problem.

Has anyone found a solution for this issue? Besides going to Wayland?

A quick fix I found for this was putting GSK_RENDERER=cairo on /etc/environment and rebooting the system, I’m not sure if it breaks something else but, it does fix Nautilus crashing when opened/maximizing it

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Thanks, it worked. And not only that, it fixed the really slow opening of Nautilus which appeared since Gnome 47. If before 47 it was instant, with Gnome 47 it took Nautilus a good 2-3 seconds to show a window once opened. Now this is also fixed.

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I switched to Nemo because I got frustrated, but I can also verify that this fix worked for me too. Thanks a lot!

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I got the MESA-INTEL: warning error with nearly all gtk apps, but adding GSK_RENDERER=ngl to the /etc/environment solved it

Hi All,

I know this topic is old like 13 days, but I am experiencing this issue too, not only with Nautilus, but with Gnome Terminal, Gnome System Monitor, anything related to Gnome.

I have a laptop with Intel processor and GeForce graphics card, Arch Linux with Budgie latest, and usually gnome apps are running fine, but I do something and all Gnome apps start working slow. Even when going from bookmarks in Nautilus will slow it done for couple of seconds. Last time I have only opened steam application, and Gnome application are down.

Then I have desktop machine, with AMD cpu and AMD graphics card, Arch Linux Gnome latest. In this case everything is working fine, no issues with Gnome applications.

It appears to be an issue with Vulkan and NVIDIA.