My PC is Freezing after opening browsers(Chrome/FIrefox)

General system Newbie
1

I just installed EndeavourOS a few days ago after being on WIndows for so long. However i started having issues yesterday, when i tried opening the PC and just opened the browser the PC freezes and it just doesn’t respond to mouse clicks or keyboard. The keyboard nums lock indicator turns off as well which is another thing i noticed.

I ran this command inxi -Fxxxz and this is what the result is

  Kernel: 6.12.4-arch1-1 arch: x86_64 bits: 64 compiler: gcc v: 14.2.1
    clocksource: tsc
  Desktop: KDE Plasma v: 6.2.4 tk: Qt v: N/A wm: kwin_x11 vt: 2 dm: SDDM
    Distro: EndeavourOS base: Arch Linux
Machine:
  Type: Desktop Mobo: Gigabyte model: B450 AORUS ELITE
    serial: <superuser required> uuid: <superuser required> UEFI: American
    Megatrends LLC. v: F63d date: 10/13/2021
CPU:
  Info: 6-core model: AMD Ryzen 5 3600 bits: 64 type: MT MCP smt: enabled
    arch: Zen 2 rev: 0 cache: L1: 384 KiB L2: 3 MiB L3: 32 MiB
  Speed (MHz): avg: 3791 min/max: 550/4208 boost: enabled cores: 1: 3791
    2: 3791 3: 3791 4: 3791 5: 3791 6: 3791 7: 3791 8: 3791 9: 3791 10: 3791
    11: 3791 12: 3791 bogomips: 86277
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3
Graphics:
  Device-1: Advanced Micro Devices [AMD/ATI] Ellesmere [Radeon RX
    470/480/570/570X/580/580X/590] driver: amdgpu v: kernel arch: GCN-4 pcie:
    speed: 8 GT/s lanes: 16 ports: active: HDMI-A-1 empty: DP-1,DP-2,DP-3
    bus-ID: 0b:00.0 chip-ID: 1002:67df class-ID: 0300 temp: 53.0 C
  Display: x11 server: X.Org v: 21.1.15 with: Xwayland v: 24.1.4
    compositor: kwin_x11 driver: X: loaded: amdgpu unloaded: modesetting
    alternate: fbdev,vesa dri: radeonsi gpu: amdgpu display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22")
    s-diag: 582mm (22.93")
  Monitor-1: HDMI-A-1 mapped: HDMI-A-0 model: Dell P2418HZm serial: <filter>
    res: 1920x1080 hz: 60 dpi: 93 size: 527x296mm (20.75x11.65")
    diag: 604mm (23.8") modes: max: 1920x1080 min: 720x400
  API: EGL v: 1.5 hw: drv: amd radeonsi platforms: device: 0 drv: radeonsi
    device: 1 drv: swrast gbm: drv: kms_swrast surfaceless: drv: radeonsi x11:
    drv: radeonsi inactive: wayland
  API: OpenGL v: 4.6 compat-v: 4.5 vendor: amd mesa v: 24.3.1-arch1.3
    glx-v: 1.4 direct-render: yes renderer: AMD Radeon RX 580 Series (radeonsi
    polaris10 LLVM 18.1.8 DRM 3.59 6.12.4-arch1-1) device-ID: 1002:67df
  API: Vulkan v: 1.4.303 layers: 8 surfaces: xcb,xlib device: 0
    type: discrete-gpu driver: N/A device-ID: 1002:67df
Audio:
  Device-1: Advanced Micro Devices [AMD/ATI] Ellesmere HDMI Audio [Radeon RX
    470/480 / 570/580/590] driver: snd_hda_intel v: kernel pcie: speed: 8 GT/s
    lanes: 16 bus-ID: 0b:00.1 chip-ID: 1002:aaf0 class-ID: 0403
  Device-2: Advanced Micro Devices [AMD] Starship/Matisse HD Audio
    vendor: Gigabyte driver: snd_hda_intel v: kernel pcie: speed: 16 GT/s
    lanes: 16 bus-ID: 0d:00.4 chip-ID: 1022:1487 class-ID: 0403
  Device-3: JMTek LLC. USB PnP Audio Device
    driver: hid-generic,snd-usb-audio,usbhid type: USB rev: 1.1 speed: 12 Mb/s
    lanes: 1 bus-ID: 3-4:2 chip-ID: 0c76:16c4 class-ID: 0300
  API: ALSA v: k6.12.4-arch1-1 status: kernel-api
  Server-1: PipeWire v: 1.2.7 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
    4: pw-jack type: plugin
Network:
  Device-1: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet
    vendor: Gigabyte driver: r8169 v: kernel pcie: speed: 2.5 GT/s lanes: 1
    port: e000 bus-ID: 08:00.0 chip-ID: 10ec:8168 class-ID: 0200
  IF: eno1 state: up speed: 100 Mbps duplex: full mac: <filter>
Drives:
  Local Storage: total: 931.51 GiB used: 102.05 GiB (11.0%)
  ID-1: /dev/nvme0n1 vendor: Crucial model: CT1000P3SSD8 size: 931.51 GiB
    speed: 31.6 Gb/s lanes: 4 tech: SSD serial: <filter> fw-rev: P9CR30A
    temp: 50.9 C scheme: GPT
Partition:
  ID-1: / size: 807.05 GiB used: 101.95 GiB (12.6%) fs: ext4
    dev: /dev/nvme0n1p2
Swap:
  ID-1: swap-1 type: partition size: 10 GiB used: 18.2 MiB (0.2%) priority: -2
    dev: /dev/nvme0n1p3
Sensors:
  System Temperatures: cpu: 62.8 C mobo: N/A gpu: amdgpu temp: 52.0 C
  Fan Speeds (rpm): N/A gpu: amdgpu fan: 3012
Info:
  Memory: total: 16 GiB available: 15.54 GiB used: 3.24 GiB (20.9%)
  Processes: 336 Power: uptime: 45m states: freeze,mem,disk suspend: deep
    wakeups: 0 hibernate: platform Init: systemd v: 257 default: graphical
  Packages: pm: pacman pkgs: 1171 Compilers: gcc: 14.2.1 Shell: Bash
    v: 5.2.37 running-in: konsole inxi: 3.3.36

Another similar issue that happened while i was on windows was that i kept getting BSOD, i got the bitmap and it seemed like it was a windows installation issue, that’s why i decided to just stop using windows and switch to Linux, however this started happening and i don’t know what is the issue. Am i cursed? Help me please.

2

Welcome to the community! :vulcan_salute: :enos_flag:

Please post the output of the following:

pacman -Q | grep -A 0 -E "(linux|headers|firefox|chrom)"
3

Thank you :blush:

Here’s the output of the command:

archlinux-keyring 20241203-1
--
chromaprint 1.5.1-9
--
firefox 133.0.3-2
--
google-chrome 131.0.6778.139-1
--
lib32-util-linux 2.40.2-1
--
linux 6.12.4.arch1-1
linux-api-headers 6.10-1
linux-firmware 20241210.b00a7f7e-1
linux-firmware-marvell 20241210.b00a7f7e-1
linux-firmware-whence 20241210.b00a7f7e-1
linux-headers 6.12.4.arch1-1
--
util-linux 2.40.2-1
util-linux-libs 2.40.2-1
--
vulkan-headers 1:1.4.303-1```
4

Okay. Forgot to add the following to the command above. Run it again, please.

pacman -Q | grep -A 0 -E "(boot|grub|refind|mkinit|dracut)"

Then afterward, run the following to test if the LTS kernel is better for your device.

sudo pacman -Syu linux-lts linux-lts-headers

You’ll then need to update your boot manager and reboot. Then finally select the LTS kernel from the boot menu.

5

This is the output of the pacman command:

dracut 105-1
--
efibootmgr 18-3
--
kernel-install-for-dracut 1.10.1-1
--
mkinitcpio-nfs-utils 0.3-8

Then i ran the lts command and update the boot manager, rebooted and selected the LTS kernel from the boot menu.

6

Alright, i tried to use google chrome to watch a video just now, and same thing happened.
The screen is frozen, and the keyboard wasn’t responsive, the mouse was responsive for a bit but then it also stopped moving and the keyboard’s nums lock shut down.

7

Try this with Firefox from a terminal:

MOZ_DISABLE_RDD_SANDBOX=1 firefox --disable-gpu
8

I tried that command and while firefox was running i tried using Youtube, it kept showing this.

ATTENTION: default value of option mesa_glthread overridden by environment.

and seeing your command, i thought of disabling the gpu acceleration of chrome, and firefox, and i have been opening youtube tabs to see if it freezes, but it hasn’t for the past hour. I will keep it up and see if it freezes or not (like opening 1 hour videos and seeing the result after they all finish.)

I am not sure if this is it, or not, but it is looking promising, Thank you, ddnn. I will keep you posted and hopefully it is fixed.

1 Like
9

If it does fix it, you can manually turn off the setting after launching Firefox normally for future launches. Hardware acceleration in a browser is a “nice-to-have” kinda feature, but is non-essential for the most part. I mean, unless you play browser games.