hook
September 9, 2023, 7:42pm
1
At a fresh(ish; about a week old) install of EndeavourOS with Plasma, it happened now once or twice that when I put the laptop into suspend to ram (i.e. sleep) by closing the lid of the laptop, it did not actually fully go to sleep.
I can hear the fans going
the screen is blank
the power LED is on
the keyboard does not respond – cannot even trigger the CapsLock LED
Any idea how to figure out what went wrong? (I am writing this just after I hard rebooted from the last time this happened)
hook
September 9, 2023, 9:40pm
2
If it’s relevant, this is my inxi -Fxxxz
output:
System:
Kernel: 6.4.12-zen1-1-zen arch: x86_64 bits: 64 compiler: gcc v: 13.2.1
clocksource: tsc Desktop: KDE Plasma v: 5.27.7 tk: Qt v: 5.15.10
wm: kwin_x11 vt: 2 dm: SDDM Distro: EndeavourOS base: Arch Linux
Machine:
Type: Laptop System: SLIMBOOK product: PROX-AMD5 v: Standard
serial: <superuser required>
Mobo: SLIMBOOK model: SLIMBOOK v: Standard serial: <superuser required>
UEFI: American Megatrends LLC. v: N.1.06GRU07 date: 03/22/2023
Battery:
ID-1: BAT0 charge: 33.2 Wh (71.1%) condition: 46.7/46.7 Wh (100.0%)
volts: 11.6 min: 11.4 model: standard type: Li-ion serial: <filter>
status: discharging
CPU:
Info: 8-core model: AMD Ryzen 7 5700U with Radeon Graphics bits: 64
type: MT MCP smt: enabled arch: Zen 2 rev: 1 cache: L1: 512 KiB L2: 4 MiB
L3: 8 MiB
Speed (MHz): avg: 1692 high: 4337 min/max: 1400/4370 boost: enabled cores:
1: 1922 2: 1397 3: 1643 4: 4337 5: 1397 6: 1627 7: 1929 8: 1636 9: 1397
10: 1400 11: 1397 12: 1400 13: 1400 14: 1400 15: 1400 16: 1400
bogomips: 57492
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
Graphics:
Device-1: AMD Lucienne vendor: Tongfang Hongkong driver: amdgpu v: kernel
arch: GCN-5 pcie: speed: 8 GT/s lanes: 16 ports: active: eDP-1
empty: DP-1,HDMI-A-1 bus-ID: 05:00.0 chip-ID: 1002:164c class-ID: 0300
temp: 41.0 C
Device-2: Chicony Integrated IR Camera driver: uvcvideo type: USB rev: 2.0
speed: 480 Mb/s lanes: 1 bus-ID: 1-3:2 chip-ID: 04f2:b71a class-ID: 0e02
serial: <filter>
Display: x11 server: X.Org v: 21.1.8 with: Xwayland v: 23.2.0
compositor: kwin_x11 driver: X: loaded: amdgpu unloaded: modesetting
alternate: fbdev,vesa dri: radeonsi gpu: amdgpu display-ID: :0 screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22")
s-diag: 582mm (22.93")
Monitor-1: eDP-1 mapped: eDP model: ChiMei InnoLux 0x14d5 res: 1920x1080
hz: 60 dpi: 158 size: 309x173mm (12.17x6.81") diag: 354mm (13.9") modes:
max: 1920x1080 min: 640x480
API: OpenGL v: 4.6 Mesa 23.1.6-arch1.4 renderer: AMD Radeon Graphics
(renoir LLVM 16.0.6 DRM 3.52 6.4.12-zen1-1-zen) direct-render: Yes
Audio:
Device-1: AMD Renoir Radeon High Definition Audio vendor: Tongfang Hongkong
driver: snd_hda_intel v: kernel pcie: speed: 8 GT/s lanes: 16
bus-ID: 05:00.1 chip-ID: 1002:1637 class-ID: 0403
Device-2: AMD ACP/ACP3X/ACP6x Audio Coprocessor vendor: Tongfang Hongkong
driver: N/A pcie: speed: 8 GT/s lanes: 16 bus-ID: 05:00.5 chip-ID: 1022:15e2
class-ID: 0480
Device-3: AMD Family 17h/19h HD Audio vendor: Tongfang Hongkong
driver: snd_hda_intel v: kernel pcie: speed: 8 GT/s lanes: 16
bus-ID: 05:00.6 chip-ID: 1022:15e3 class-ID: 0403
API: ALSA v: k6.4.12-zen1-1-zen status: kernel-api
Server-1: PipeWire v: 0.3.79 status: active with: 1: pipewire-pulse
status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
4: pw-jack type: plugin
Network:
Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
vendor: Tongfang Hongkong driver: r8169 v: kernel pcie: speed: 2.5 GT/s
lanes: 1 port: f000 bus-ID: 01:00.0 chip-ID: 10ec:8168 class-ID: 0200
IF: enp1s0 state: down mac: <filter>
Device-2: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel pcie:
speed: 5 GT/s lanes: 1 bus-ID: 03:00.0 chip-ID: 8086:2723 class-ID: 0280
IF: wlan0 state: up mac: <filter>
Bluetooth:
Device-1: Intel AX200 Bluetooth driver: btusb v: 0.8 type: USB rev: 2.0
speed: 12 Mb/s lanes: 1 bus-ID: 1-4.4:4 chip-ID: 8087:0029 class-ID: e001
Report: btmgmt ID: hci0 rfk-id: 0 state: down bt-service: disabled
rfk-block: hardware: no software: no address: N/A
Drives:
Local Storage: total: 953.87 GiB used: 44.54 GiB (4.7%)
ID-1: /dev/nvme0n1 vendor: SanDisk model: SSDPR-PX500-01T-80-G2
size: 953.87 GiB speed: 31.6 Gb/s lanes: 4 tech: SSD serial: <filter>
fw-rev: EDFMF0.0 temp: 31.9 C scheme: GPT
Partition:
ID-1: / size: 934.08 GiB used: 44.54 GiB (4.8%) fs: btrfs dev: /dev/dm-0
mapped: luks-1a45a072-e9ed-4416-ac7e-04b69f11a9cc
ID-2: /boot/efi size: 998 MiB used: 720 KiB (0.1%) fs: vfat
dev: /dev/nvme0n1p1
ID-3: /home size: 934.08 GiB used: 44.54 GiB (4.8%) fs: btrfs
dev: /dev/dm-0 mapped: luks-1a45a072-e9ed-4416-ac7e-04b69f11a9cc
ID-4: /var/log size: 934.08 GiB used: 44.54 GiB (4.8%) fs: btrfs
dev: /dev/dm-0 mapped: luks-1a45a072-e9ed-4416-ac7e-04b69f11a9cc
Swap:
ID-1: swap-1 type: partition size: 8.8 GiB used: 0 KiB (0.0%) priority: -2
dev: /dev/dm-1 mapped: luks-f9afd717-fdc8-4b81-8ada-6207724a9dec
Sensors:
System Temperatures: cpu: 47.4 C mobo: N/A gpu: amdgpu temp: 41.0 C
Fan Speeds (rpm): N/A
Info:
Processes: 386 Uptime: 2h 37m wakeups: 7 Memory: total: 32 GiB note: est.
available: 30.74 GiB used: 5.78 GiB (18.8%) Init: systemd v: 254
default: graphical Compilers: gcc: 13.2.1 clang: 16.0.6 Packages: pm: pacman
pkgs: 1608 Shell: fish v: 3.6.1 running-in: yakuake inxi: 3.3.29
hook
September 10, 2023, 10:21pm
3
It happened again. But this time:
screen is blank
power LED is on
CapsLock LED is blinking
keyboard does not respond
This person appears to have the same or a similar model of laptop and had the same problem:
https://slimbook.es/en/forum/question/8271
In their case, installing a BIOS update and changing a power management option in the BIOS settings resolved the issue.
https://slimbook.es/en/component/questions/question/8149
Hello again Pascal.
That’s correct, you have to download this .zip, there you will have to flash first the BIOS and then the EC, (there is a .txt with the detailed processing called “instructions.txt”, translated to English).
Once you have flashed the BIOS and the EC, you have to enter the BIOS on boot (pressing F2), then go to “Advanced>>S3 Moder standby support” and replace the default value to “S3 ENABLE”.
Boot back to normal and test standby again.
It should be solved, we are waiting for your comments.
2 Likes
hook
September 11, 2023, 6:49am
5
Thanks. I checked and I already have that BIOS version and setting.
I will try switching from Zen to mainline kernel and see if that helps (it happened again just now), while I wait for Slimbook support to answer.
KDE itself is a mess. I had the same issue. I ended up changing my DE to gnome which works for my desktop (sleep and resume).
hook
September 11, 2023, 8:37am
7
You know it’s a KDE issue, or just assuming (and based on what)?
hook
September 25, 2023, 4:03pm
8
It happened again yesterday – the variation with the blinking CapsLock . Can’t say I saw anything suspicious happen before that. journalctl
also does not report anything weird before that.
I ran memtest86+ from a LiveUSB and the RAM passed all tests.
I forgot to notice the other time, following Slimbook support’s advice, I did re-flash the BIOS and EC, even though I was already on the newest version.
Today I’ve actually switched from Zen kernel to mainline, and see if that fixes it. Will report if it happens again.
Any ideas?
hook
September 25, 2023, 5:52pm
9
Ha, it seems I’m not the only one. I hope changing from Zen kernel will fix it
opened 06:41PM - 20 Jun 23 UTC
Starting a few releases back, perhaps 6.3.5 or so, my Arch system with the zen k… ernel will not always fully wake from suspend. I will hit a key to wake, and the fans and computer lights turn on, but monitors, keyboard, and mouse do not function. When I run the "stable" linux kernel, I do not experience this behavior.
The only noteworthy kernel parameters I use are `usbhid.quirks=0x1B1C:0x1B17:0x20000000`
What other info is helpful to provide?
1 Like