Laptop keyboard not recognized

hi guys

I have been using EoS as my only operating system for 2-3 years without any problems.

my laptop x86_64, intel processor, intel integrated hd graphics gpu

I wanted to do a clean installation of the new release of EoS but at boot ( live mode ) my pc keyboard is not recognized

how can i fix it?

CPU: Pentium T4300 (2) @ 2.100GHz
GPU: Intel Mobile 4 Series Chipset

I think some more information about the exact model of laptop/keyboard would be helpful.

Is an external/usb keyboard working?

Also, if you have a working installation of EOS running, is there a specific reason for a fresh installation?

yes, in this moment I am using EoS ( mate version ) without any problem

clean install I wanted to do it just to refresh ( I do a lot of testing -to learn EoS )

no, no it is not a usb keyboard
it is the physical keyboard of my laptop ( samsung notebook )
when I am in live mode of EoS it is not recognized

Hey bro, I think meaning you can try to connect any kind of usb external device for providing some more debug information on live system like eos-log-tool , this is minimum for helping request…

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Thanks, that’s what I meant

Technically, as Endeavour OS/Arch is a rolling release distribution, it should not be necessary to do a fresh install if you keep your system up to date. But of course you can :wink:

You could see with hwinfo | grep keyboard which keyboard is used in your laptop and post the result of the command.

With inxi -F in the section “Machine” you should be able to find the exact model name of your laptop an post it here.

Also it would be useful to know which kernel you are using (maybe lts?) on your running system (uname -r).

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Sorry, I thought I had done that:

System:
Kernel: 6.0.12-arch1-1 arch: x86_64 bits: 64 compiler: gcc v: 12.2.0 Desktop: Xfce v: 4.18.0
tk: Gtk v: 3.24.35 wm: xfwm dm: LightDM Distro: hostname base: Arch Linux
Machine:
Type: Laptop System: SAMSUNG product: R519/R719 v: N/A serial: Chassis:
type: 10 serial:
Mobo: SAMSUNG model: R519/R719 serial: BIOS: Phoenix
v: 09CI.M060.20100401.JIP date: 04/01/2010
Battery:
ID-1: BAT1 charge: 32.2 Wh (100.0%) condition: 32.2/44.4 Wh (72.5%) volts: 12.4 min: 11.1
model: SAMSUNG Electronics serial: N/A status: full
CPU:
Info: dual core model: Pentium T4300 bits: 64 type: MCP arch: Penryn rev: A cache: L1: 128 KiB
L2: 1024 KiB
Speed (MHz): avg: 1472 high: 1596 min/max: 1200/2100 cores: 1: 1349 2: 1596 bogomips: 8382
Flags: ht lm nx pae sse sse2 sse3 ssse3
Graphics:
Device-1: Intel Mobile 4 Series Integrated Graphics vendor: Samsung Co driver: i915 v: kernel
arch: Gen-5 ports: active: LVDS-1 empty: DP-1, DP-2, HDMI-A-1, SVIDEO-1, VGA-1 bus-ID: 00:02.0
chip-ID: 8086:2a42
Device-2: Z-Star Micro WebCam SCB-0320N type: USB driver: uvcvideo bus-ID: 1-3:2
chip-ID: 0ac8:c33e
Display: server: X.Org v: 21.1.5 compositor: xfwm v: 4.18.0 driver: X: loaded: intel
unloaded: modesetting alternate: fbdev,vesa dri: i965 gpu: i915 display-ID: :0.0 screens: 1
Screen-1: 0 s-res: 1366x768 s-dpi: 96
Monitor-1: LVDS-1 mapped: LVDS1 model: Seiko Epson 0x3245 res: 1366x768 dpi: 102
diag: 395mm (15.5")
API: OpenGL v: 2.1 Mesa 22.3.1 renderer: Mesa Mobile Intel GM45 Express (CTG)
direct render: Yes
Audio:
Device-1: Intel 82801I HD Audio vendor: Samsung Co driver: snd_hda_intel v: kernel
bus-ID: 00:1b.0 chip-ID: 8086:293e
Sound API: ALSA v: k6.0.12-arch1-1 running: yes
Sound Server-1: PulseAudio v: 16.1 running: no
Sound Server-2: PipeWire v: 0.3.63 running: yes
Network:
Device-1: Qualcomm Atheros AR9285 Wireless Network Adapter vendor: Askey driver: ath9k v: kernel
pcie: speed: 2.5 GT/s lanes: 1 bus-ID: 02:00.0 chip-ID: 168c:002b
IF: wlan0 state: down mac:
Device-2: Realtek RTL810xE PCI Express Fast Ethernet vendor: Samsung Co driver: r8169 v: kernel
pcie: speed: 2.5 GT/s lanes: 1 port: 3000 bus-ID: 04:00.0 chip-ID: 10ec:8136
IF: enp4s0 state: down mac:
Drives:
Local Storage: total: 305.56 GiB used: 0 KiB (0.0%)
ID-1: /dev/sda vendor: Samsung model: HM320II size: 298.09 GiB speed: 3.0 Gb/s serial:
ID-2: /dev/sdb type: USB model: USB DISK 2.0 size: 7.46 GiB serial:
Partition:
ID-1: / size: 10 GiB used: 1.9 MiB (0.0%) fs: overlay source: ERR-102
Swap:
Alert: No swap data was found.
Sensors:
System Temperatures: cpu: 41.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 160 Uptime: 4m Memory: 3.77 GiB used: 840.9 MiB (21.8%) Init: systemd v: 252
default: multi-user Compilers: gcc: 12.2.0 Packages: pm: pacman pkgs: 890 Client: Xfce v: 4.18.0
inxi: 3.3.24

#################### hwinfo --short ########################

cpu:
Pentium(R) Dual-Core CPU T4300 @ 2.10GHz, 2094 MHz
Pentium(R) Dual-Core CPU T4300 @ 2.10GHz, 2094 MHz
keyboard:
/dev/input/event4 AT Translated Set 2 keyboard
mouse:
/dev/input/mice SynPS/2 Synaptics TouchPad
monitor:
SAMSUNG LCD Monitor
graphics card:
Intel Mobile 4 Series Chipset Integrated Graphics Controller
Intel Mobile 4 Series Chipset Integrated Graphics Controller
sound:
Intel 82801I (ICH9 Family) HD Audio Controller
storage:
Intel 82801IBM/IEM (ICH9M/ICH9M-E) 4 port SATA Controller [AHCI mode]
network:
wlan0 Qualcomm Atheros AR9285 Wireless Network Adapter (PCI-Express)
enp4s0 Realtek RTL810xE PCI Express Fast Ethernet controller
network interface:
enp4s0 Ethernet network interface
lo Loopback network interface
wlan0 WLAN network interface
disk:
/dev/sdb USB DISK 2.0
/dev/sda SAMSUNG HM320II
partition:
/dev/sdb1 Partition
/dev/sdb2 Partition
/dev/sda1 Partition
/dev/sda2 Partition
cdrom:
/dev/sr0 TSSTcorp CDDVDW TS-L633C
usb controller:
Intel 82801I (ICH9 Family) USB UHCI Controller #5
Intel 82801I (ICH9 Family) USB UHCI Controller #2
Intel 82801I (ICH9 Family) USB UHCI Controller #6
Intel 82801I (ICH9 Family) USB UHCI Controller #3
Intel 82801I (ICH9 Family) USB UHCI Controller #4
Intel 82801I (ICH9 Family) USB UHCI Controller #1
Intel 82801I (ICH9 Family) USB2 EHCI Controller #2
Intel 82801I (ICH9 Family) USB2 EHCI Controller #1
bios:
BIOS
bridge:
Intel 82801I (ICH9 Family) PCI Express Port 1
Intel ICH9M LPC Interface Controller
Intel 82801I (ICH9 Family) PCI Express Port 4
Intel 82801 Mobile PCI Bridge
Intel Mobile 4 Series Chipset Memory Controller Hub
hub:
Linux Foundation 1.1 root hub
Linux Foundation 1.1 root hub
Linux Foundation 1.1 root hub
Linux Foundation 1.1 root hub
Linux Foundation 1.1 root hub
Linux Foundation 2.0 root hub
Linux Foundation 1.1 root hub
Linux Foundation 2.0 root hub
memory:
Main Memory
unknown:
FPU
DMA controller
PIC
Keyboard controller
Intel 82801I (ICH9 Family) SMBus Controller
/dev/input/event9 Z-Star Microelectronics WebCam SCB-0320N

keyboard:

0000-0000 : keyboard
0000-0000 : keyboard
i/o:1 0x0000 - 0x0000 (0x01) “keyboard”
i/o:1 0x0000 - 0x0000 (0x01) “keyboard”
N: Name=“AT Translated Set 2 keyboard”
bus = 17, name = AT Translated Set 2 keyboard
E: NAME=“AT Translated Set 2 keyboard”
Hardware Class: keyboard
Model: “AT Translated Set 2 keyboard”
Device: 0x0001 “AT Translated Set 2 keyboard”


System:
Kernel: 6.1.8-arch1-1 arch: x86_64 bits: 64
Desktop: MATE v: 1.26.0 Distro: EndeavourOS
Machine:
Type: Laptop System: SAMSUNG product: R519 v: N/A
serial:
Mobo: SAMSUNG model: R519/R719 serial: BIOS: Phoenix
v: 09CI.M060.20100401.JIP date: 04/01/2010
Battery:
ID-1: BAT1 charge: 32.2 Wh (100.0%) condition: 32.2/44.4 Wh (72.5%)
CPU:
Info: dual core model: Pentium T4300 bits: 64 type: MCP cache: L2: 1024 KiB
Speed (MHz): avg: 1211 min/max: 1200/2100 cores: 1: 1197 2: 1225
Graphics:
Device-1: Intel Mobile 4 Series Integrated Graphics driver: i915 v: kernel
Device-2: Z-Star Micro WebCam SCB-0320N type: USB driver: uvcvideo
Display: x11 server: X.Org v: 21.1.6 driver: X: loaded: intel
unloaded: modesetting dri: i965 gpu: i915 resolution: 1366x768~60Hz
API: OpenGL v: 2.1 Mesa 22.3.3 renderer: Mesa Mobile Intel GM45 Express
(CTG)
Audio:
Device-1: Intel 82801I HD Audio driver: snd_hda_intel
Sound API: ALSA v: k6.1.8-arch1-1 running: yes
Sound Server-1: PipeWire v: 0.3.64 running: yes
Network:
Device-1: Qualcomm Atheros AR9285 Wireless Network Adapter driver: ath9k

Device-2: Realtek RTL810xE PCI Express Fast Ethernet driver: r8169

Drives:
Local Storage: total: 298.09 GiB used: 27.94 GiB (9.4%)
ID-1: /dev/sda vendor: Samsung model: HM320II size: 298.09 GiB
Partition:
ID-1: / size: 289.8 GiB used: 27.94 GiB (9.6%) fs: btrfs dev: /dev/sda1
ID-2: /home size: 289.8 GiB used: 27.94 GiB (9.6%) fs: btrfs
dev: /dev/sda1
ID-3: /var/log size: 289.8 GiB used: 27.94 GiB (9.6%) fs: btrfs
dev: /dev/sda1
Swap:
ID-1: swap-1 type: partition size: 8.29 GiB used: 0 KiB (0.0%)
dev: /dev/sda2
Sensors:
System Temperatures: cpu: 45.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 176 Uptime: 6m Memory: 3.77 GiB used: 1.32 GiB (35.2%)
Shell: Bash inxi: 3.3.24

Okay, so seems like you are using the stable kernel series just like on the live system.

And as you were providing this informations I assume the usb keyboard works.

So, my guess is that either the ISO image you are using is corrupted or it is a matter of BIOS/UEFI settings.

Maybe you could try to first check/redownload your ISO image.

If the image is fine and your current install was working fine you could just install with an USB keyboard. I guess it will work then.

yes, I had thought of re-downloading the iso image using another server and try

this time ( as well as other times ) I had used the Umeå University also verifying the iso

I will try using another one and hopefully solve it!

the info in my last post is about the system I am using now

while those in the previous post those of the system in live mode

the new cassini_neo iso fixes my problem

thank you, thank you very much guys

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