Laptop doesn't boot when battery is under 50%

General system Kernel, boot, graphics & hardware
41

Today I made some tests, the laptop was off and I knew that the battery was close to 20% capacity.

  1. I tried to boot normally as usual, and like before, the laptop has turned off after choosing the normal boot from the boot menu.
  2. I removed the SSD, plug a ventoy USB key, the laptop turned on correctly, it managed to boot correctly on an EndeavourOS Iso. The battery showed 17%.
  3. I’ve reinstalled the SSD and removed the ventoy key, and no boot after the boot menu.
  4. I’ve installed the SSD on the second M2 slot, and no boot after the boot menu.
  5. Then I’ve disconnected the battery, hold down the power button to drain residual power, and tried to boot normally. No boot after the boot menu as usual.
  6. Finally I’ve repluged the ventoy key with the SSD still pluged. And it managed to boot correctly on the endeavourOS iso from ventoy. Which surprised me because last time I did this I had the opposite result. The battery showed 10%

To be honest, at this my guess is that there’s a problem with the SSD. I’ll try to find a new one, and and find a way to clone the actual SSD.

And I think I’ll order also a new battery to increase the capacity.

Don’t hesitate to tell me what you think.

1 Like
42

I already did above, there is clearly a issue with the ssd

43

Buy a good name brand nvme like western Digital black.

44

It’s a shame that the prices have increased a lot recently…….

2 Likes
45

Hi @Flyred, I have the exact same problem as you. I bought this laptop about six months ago from someone else, and I do not have access to PC Specialist support because I am not the original owner. They will not provide bios/ firmware without proof of purchase.

My laptop is the same model as yours:

  • TongFang model: PH4TRX1

  • Version: Standard

  • Firmware: UEFI

  • Vendor: American Megatrends LLC

  • BIOS version: N.1.12A02

  • Date: 06/03/2021

You need to contact PC Specialist by phone and request the BIOS and EC firmware package. If you are the registered owner of the laptop, they will provide it to you. When I check the drivers using my order number, there is no BIOS or EC firmware available only the standard Windows driver packages. Because I bought the laptop second hand and do not know the original owner, PC Specialist will not send me the EC/BIOS package. Any help or advice would be greatly appreciated. Please let me know if replacing the SSD or the battery has solved this issue for you

46

Hi @zeez ! I’ve already had PCSpecialist on the phone couple times, but they don’t have any BIOS and EC firmware. Only the drivers For windows 10.

The battery is on the way, and I’m looking for an SSD that doesn’t cost me a kidney.

47

I think you should wait and not buy the SSD, as I’ve already swapped it before and it didn’t change the outcome. I suggest trying the battery first to see if that makes a difference.