Keyboard not working after update

I’m not sure whether there is one issue here or two, nor whether it’s hardware or OS-related.

After running updates this morning (19 June) my keyboard is not working. This didn’t happen instantly but about half an hour after. It’s persistent now though. I can’t even select firmware option in boot screen. Virtual keyboard doesn’t appear.

I’m also getting the tpmrm0 issue referenced here but I’m not sure this is related.

Does this seem like a hardware issue with the laptop rather than a Linux/EOS issue? It’s a Lenovo Ideapad 720S and is about 6 years old.

Probably not. Do you remember what was updated? Can you boot into a live iso and see if the keyboard starts working again. Doesn’t matter if the iso is for endeavourOS or some other linux distro.

If it was an update that caused it to stop working then we need to see if it works somewhere else. If it doesn’t work in other places then maybe it is a hardware issue and it just happened to die to day like electronics tend to do after a while.

There were various updates but I know one was to the latest kernel. I think 6.9.5arch1-1?

I’m not sure how to get into a live ISO as I can’t use the keyboard to select the ‘BIOS’ option to change boot order or circumvent the boot process. Is there another way I can do this?

You’re going to need an external keyboard of some kind.

OMG I can’t believe that didn’t occur to me. My only excuse is that I’ve been ill and my brain is addled. :joy: Thank you for your patience.

The sad news is that after booting into a Mint Live ISO the keyboard still doesn’t work, either with or without the external kb connected at the same time. The external kb works fine though.

Looks like it might be time to say farewell to my old workhorse. :cry:

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It could possibly be repaired if you take it to a repair shop. Perhaps a cable simply came loose on the inside. There could still be hope that it isn’t entirely dead.


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