For the past few months I’ve been experience hard crashes. Most of the time, it will just freeze what’s on the screen and the last sound will loop. I have noticed it happens when watching videos and live streams either on a Firefox based browser or Chromium based. Sometimes it can be a few minutes and sometimes it can go hours or days without crashing. It could be coincidental, but there has always been a live stream or video playing when crashing. I haven’t experienced that while playing games which is about the 2 things I do on my computer these days.
I have no logs of the crashes in the journalctl, it’s whatever was last logged before crashing and the next boot. I tried disabling hardware acceleration in my browser. I also updated my BIOS. Temperatures and usage seem fine to me. I also tried swapping between regular mesa and mesa-git. I did a memtest86 with multiple passes and it came out clean.
Not having logs, makes diagnosing hard crashes very difficult. Any advice would be helpful.
With issues like these @zangoku, my first intuition is to try as best as you can, to rule out hardware fault, and there’s a couple of ways you might approach that.
Firstly, it might help to provide detail of your hardware (the inclusion of sudo here permits some details to be a little more accurate, but --za filters out any sensitive data):
sudo inxi -SMGcmdsxx --za
Those details will help guide as with how to approach the hardware. But there are some things I’d also recommend trying in most cases:
If overclocking, stop overclocking and restore sane defaults (official RAM timings etc).
Try to replicate the issue under a different OS, even if just a Live ISO environment. If the issue happens there too, it is more likely to be hardware related (but still not 100%).
Update your motherboard’s BIOS/UEFI.
Carefully clean out any dust and re-seat your RAM (although I did note you’ve already run MemTest86, which has so far come up clean).
Good idea, I should try in a live iso and run a stream over night or something. I did update the BIOS today and still crashed afterwards. I have no overclocking.
Mine’s an Asus ROG Crosshair VII Hero with 64GB of RAM and an AMD Ryzen 9 5900X. I forgot to include the CPU in your inxi command.
A couple of things of note I spotted:
Use the main kernel for now (linux), to confirm it’s not an issue with the Liquorix kernel.
Remove the BlackMagic Intensity Pro 4K capture card for now.
Unplug the power from any non-essential drives you have there, as you have quite a lot.
Confirm your RAM is using its built-in profile in the BIOS/UEFI. The voltage inxi reported there differs from the product spec, but sometimes that’s just an inxi reporting error.