Getting random freeze due to audio setup (pulseaudio/pipewire)

Hi guys, wishing you a great day.
i got myself a used HP laptop last week and i installed endeavour with gnome first but last version was a bit laggy and had freeze sometimes that is why i switched to kde through uninstalling all gnome apps. and kept getting audio issues with pipewire and the freeze didnt stop, switching to pulseaudio didn’t help that much so i am wondering what could be the issue?

inxi -Fxxxz

System:
  Kernel: 6.14.2-arch1-1 arch: x86_64 bits: 64 compiler: gcc v: 14.2.1
    clocksource: tsc
  Desktop: KDE Plasma v: 6.3.4 tk: Qt v: N/A wm: kwin_wayland vt: 1 dm:
    1: LightDM v: 1.32.0 note: stopped 2: SDDM Distro: EndeavourOS
    base: Arch Linux
Machine:
  Type: Laptop System: HP product: HP ProBook 440 G8 Notebook PC v: SBKPF
    serial: <superuser required> Chassis: type: 10 serial: <superuser required>
  Mobo: HP model: 87E0 v: KBC Version 33.2C.00 serial: <superuser required>
    part-nu: 2W1G4EA#ABD uuid: <superuser required> UEFI: HP
    v: T70 Ver. 01.20.00 date: 01/15/2025
Battery:
  ID-1: BAT0 charge: 35.3 Wh (99.4%) condition: 35.5/45.0 Wh (78.9%)
    volts: 12.5 min: 11.4 model: Hewlett-Packard Primary type: Li-ion
    serial: <filter> status: not charging cycles: 42
CPU:
  Info: quad core model: 11th Gen Intel Core i7-1165G7 bits: 64 type: MT MCP
    smt: enabled arch: Tiger Lake rev: 1 cache: L1: 320 KiB L2: 5 MiB L3: 12 MiB
  Speed (MHz): avg: 400 min/max: 400/4700 cores: 1: 400 2: 400 3: 400 4: 400
    5: 400 6: 400 7: 400 8: 400 bogomips: 44851
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics] vendor: Hewlett-Packard
    driver: i915 v: kernel arch: Xe ports: active: HDMI-A-1,eDP-1
    empty: DP-1,HDMI-A-2 bus-ID: 00:02.0 chip-ID: 8086:9a49 class-ID: 0300
  Device-2: Quanta HP HD Camera driver: uvcvideo type: USB rev: 2.0
    speed: 480 Mb/s lanes: 1 bus-ID: 3-2:2 chip-ID: 0408:5347 class-ID: 0e02
    serial: <filter>
  Display: wayland server: X.org v: 1.21.1.16 with: Xwayland v: 24.1.6
    compositor: kwin_wayland driver: X: loaded: modesetting
    alternate: fbdev,intel,vesa dri: iris gpu: i915 d-rect: 3840x1080
    display-ID: 0
  Monitor-1: HDMI-A-1 pos: right model: PG27F15RS1A serial: <filter> res:
    mode: 1920x1080 hz: 120 scale: 100% (1) dpi: 82
    size: 598x336mm (23.54x13.23") diag: 686mm (27") modes: max: 1920x1080
    min: 720x400
  Monitor-2: eDP-1 pos: primary,left model: AU Optronics 0x818b res:
    mode: 1920x1080 hz: 60 scale: 105% (1.05) to: 1829x1029 dpi: 158
    size: 309x174mm (12.17x6.85") diag: 355mm (14") modes: 1920x1080
  API: EGL v: 1.5 hw: drv: intel iris platforms: device: 0 drv: iris
    device: 1 drv: swrast gbm: drv: iris surfaceless: drv: iris wayland:
    drv: iris x11: drv: iris
  API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 25.0.3-arch1.1
    glx-v: 1.4 direct-render: yes renderer: Mesa Intel Iris Xe Graphics (TGL
    GT2) device-ID: 8086:9a49 display-ID: :1.0
  API: Vulkan Message: No Vulkan data available.
  Info: Tools: api: clinfo, eglinfo, glxinfo, vulkaninfo
    de: kscreen-console,kscreen-doctor wl: wayland-info
    x11: xdpyinfo, xprop, xrandr
Audio:
  Device-1: Intel Tiger Lake-LP Smart Sound Audio vendor: Hewlett-Packard
    driver: sof-audio-pci-intel-tgl bus-ID: 00:1f.3 chip-ID: 8086:a0c8
    class-ID: 0401
  API: ALSA v: k6.14.2-arch1-1 status: kernel-api
  Server-1: JACK v: 1.9.22 status: off
  Server-2: PulseAudio v: 17.0-43-g3e2bb status: active with:
    1: pulseaudio-alsa type: plugin 2: pulseaudio-jack type: module
Network:
  Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi v: kernel bus-ID: 00:14.3
    chip-ID: 8086:a0f0 class-ID: 0280
  IF: wlan0 state: up mac: <filter>
  Device-2: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet
    vendor: Hewlett-Packard driver: N/A pcie: speed: 2.5 GT/s lanes: 1
    port: 3000 bus-ID: 02:00.0 chip-ID: 10ec:8168 class-ID: 0200
Bluetooth:
  Device-1: Intel AX201 Bluetooth driver: btusb v: 0.8 type: USB rev: 2.0
    speed: 12 Mb/s lanes: 1 bus-ID: 3-10:5 chip-ID: 8087:0026 class-ID: e001
  Report: btmgmt ID: hci0 rfk-id: 0 state: down bt-service: disabled
    rfk-block: hardware: no software: no address: N/A
RAID:
  Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd
    v: 0.6 port: N/A bus-ID: 00:0e.0 chip-ID: 8086:9a0b rev: class-ID: 0104
Drives:
  Local Storage: total: 953.87 GiB used: 66.09 GiB (6.9%)
  ID-1: /dev/nvme0n1 vendor: A-Data model: LEGEND 710 size: 953.87 GiB
    speed: 31.6 Gb/s lanes: 4 tech: SSD serial: <filter> fw-rev: VC0S036M
    temp: 27.9 C scheme: GPT
Partition:
  ID-1: / size: 479.55 GiB used: 66.07 GiB (13.8%) fs: ext4
    dev: /dev/nvme0n1p5
  ID-2: /boot/efi size: 96 MiB used: 27.4 MiB (28.5%) fs: vfat
    dev: /dev/nvme0n1p1
Swap:
  Alert: No swap data was found.
Sensors:
  System Temperatures: cpu: 43.0 C mobo: N/A
  Fan Speeds (rpm): N/A
Info:
  Memory: total: 32 GiB note: est. available: 30.6 GiB used: 6.52 GiB (21.3%)
  Processes: 288 Power: uptime: 5m states: freeze,mem,disk suspend: s2idle
    wakeups: 0 hibernate: platform Init: systemd v: 257 default: graphical
  Packages: pm: pacman pkgs: 1319 Compilers: gcc: 14.2.1 Shell: Zsh v: 5.9
    running-in: konsole inxi: 3.3.37

Used laptop you say ? :smiley:

I would go to workshop, to clean inside and repaste it / change thermal pads. There is a big chance it is thermal throttling as hell, because it is just dirty inside.

Then I would do some memory testing.

Anyway at this point it looks purely hardware to me from your description.

memory test passes, it seems everything is working well. I have to say this happens under linux not windows, i saw lot of posts from people complaining about hp/intel issues under linux i kinda regret not getting an AMD laptop i already had issues with intel in the past with my thinkpad