Good day everybody and thanks for helping me. Once in a while, my desktop freezes and the keyboard does not respond; I need to force shutdown by pressing the button on the CPU. I noticed that it mainly happens when opening dolphin: has anyone had the same issue? If needed, how do I share system logs? Thanks alot
Share the device info.
Use inxi-Faazzy
System:
Kernel: 6.5.5-arch1-1 arch: x86_64 bits: 64 compiler: gcc v: 13.2.1
clocksource: tsc available: hpet,acpi_pm
parameters: BOOT_IMAGE=/boot/vmlinuz-linux
root=UUID=70a9e8cc-f133-4f56-89d1-41a3f874f78c rw quiet nowatchdog
nvme_load=YES loglevel=3
Desktop: KDE Plasma v: 5.27.8 tk: Qt v: 5.15.10 wm: kwin_x11 vt: 2 dm: SDDM
Distro: EndeavourOS base: Arch Linux
Machine:
Type: Desktop Mobo: ASRock model: Z270 Extreme4 serial: <superuser required>
UEFI-[Legacy]: American Megatrends v: P2.20 date: 05/17/2017
Battery:
Device-1: hidpp_battery_0 model: Logitech Wireless Keyboard serial: <filter>
charge: 55% (should be ignored) rechargeable: yes status: discharging
CPU:
Info: model: Intel Core i7-7700 bits: 64 type: MT MCP arch: Kaby Lake
gen: core 7 level: v3 note: check built: 2018 process: Intel 14nm family: 6
model-id: 0x9E (158) stepping: 9 microcode: 0xF4
Topology: cpus: 1x cores: 4 tpc: 2 threads: 8 smt: enabled cache:
L1: 256 KiB desc: d-4x32 KiB; i-4x32 KiB L2: 1024 KiB desc: 4x256 KiB
L3: 8 MiB desc: 1x8 MiB
Speed (MHz): avg: 800 min/max: 800/4200 scaling: driver: intel_pstate
governor: powersave cores: 1: 800 2: 800 3: 800 4: 800 5: 800 6: 800 7: 800
8: 800 bogomips: 57616
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Vulnerabilities:
Type: gather_data_sampling mitigation: Microcode
Type: itlb_multihit status: KVM: VMX disabled
Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT
vulnerable
Type: mds mitigation: Clear CPU buffers; SMT vulnerable
Type: meltdown mitigation: PTI
Type: mmio_stale_data mitigation: Clear CPU buffers; SMT vulnerable
Type: retbleed mitigation: IBRS
Type: spec_rstack_overflow status: Not affected
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
prctl
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
sanitization
Type: spectre_v2 mitigation: IBRS, IBPB: conditional, STIBP: conditional,
RSB filling, PBRSB-eIBRS: Not affected
Type: srbds mitigation: Microcode
Type: tsx_async_abort mitigation: TSX disabled
Graphics:
Device-1: NVIDIA GP107 [GeForce GTX 1050 Ti] driver: nouveau v: kernel
non-free: 535.xx+ status: current (as of 2023-09) arch: Pascal code: GP10x
process: TSMC 16nm built: 2016-21 pcie: gen: 1 speed: 2.5 GT/s lanes: 16
link-max: gen: 3 speed: 8 GT/s ports: active: HDMI-A-1 empty: DP-1,DVI-D-1
bus-ID: 01:00.0 chip-ID: 10de:1c82 class-ID: 0300 temp: 30.0 C
Device-2: Microdia Webcam Vitade AF driver: snd-usb-audio,uvcvideo
type: USB rev: 2.0 speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-2:2
chip-ID: 0c45:6366 class-ID: 0102 serial: <filter>
Display: x11 server: X.Org v: 21.1.8 compositor: kwin_x11 driver: X:
loaded: modesetting alternate: fbdev,nouveau,nv,vesa dri: nouveau
gpu: nouveau display-ID: :0 screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22")
s-diag: 582mm (22.93")
Monitor-1: HDMI-A-1 mapped: HDMI-1 model: HP 27fh serial: <filter>
built: 2019 res: 1920x1080 hz: 60 dpi: 82 gamma: 1.2
size: 598x336mm (23.54x13.23") diag: 686mm (27") ratio: 16:9 modes:
max: 1920x1080 min: 720x400
API: EGL v: 1.5 hw: drv: nvidia nouveau platforms: device: 0 drv: nouveau
device: 1 drv: swrast gbm: drv: nouveau surfaceless: drv: nouveau x11:
drv: nouveau inactive: wayland
API: OpenGL v: 4.5 compat-v: 4.3 vendor: mesa v: 23.1.8-arch1.1 glx-v: 1.4
direct-render: yes renderer: NV137 device-ID: 10de:1c82 memory: 3.9 GiB
unified: no
API: Vulkan Message: No Vulkan data available.
Audio:
Device-1: Intel 200 Series PCH HD Audio vendor: ASRock driver: snd_hda_intel
v: kernel alternate: snd_soc_avs bus-ID: 00:1f.3 chip-ID: 8086:a2f0
class-ID: 0403
Device-2: NVIDIA GP107GL High Definition Audio driver: snd_hda_intel
v: kernel pcie: gen: 1 speed: 2.5 GT/s lanes: 16 link-max: gen: 3
speed: 8 GT/s bus-ID: 01:00.1 chip-ID: 10de:0fb9 class-ID: 0403
Device-3: Microdia Webcam Vitade AF driver: snd-usb-audio,uvcvideo
type: USB rev: 2.0 speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-2:2
chip-ID: 0c45:6366 class-ID: 0102 serial: <filter>
API: ALSA v: k6.5.5-arch1-1 status: kernel-api
tools: alsactl,alsamixer,amixer
Server-1: PipeWire v: 0.3.80 status: active with: 1: pipewire-pulse
status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
4: pw-jack type: plugin tools: pactl,pw-cat,pw-cli,wpctl
Network:
Device-1: Intel Ethernet I219-V vendor: ASRock driver: e1000e v: kernel
port: N/A bus-ID: 00:1f.6 chip-ID: 8086:15b8 class-ID: 0200
IF: enp0s31f6 state: up speed: 100 Mbps duplex: full mac: <filter>
Drives:
Local Storage: total: 2.69 TiB used: 57.42 GiB (2.1%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/sda maj-min: 8:0 vendor: Toshiba model: TR200 size: 894.25 GiB
block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s tech: SSD
serial: <filter> fw-rev: 12.4 scheme: MBR
ID-2: /dev/sdb maj-min: 8:16 vendor: Western Digital
model: WD10EZEX-00BN5A0 size: 931.51 GiB block-size: physical: 4096 B
logical: 512 B speed: 6.0 Gb/s tech: HDD rpm: 7200 serial: <filter>
fw-rev: 1A01 scheme: MBR
ID-3: /dev/sdc maj-min: 8:32 vendor: Samsung model: SSD 860 EVO 1TB
size: 931.51 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
tech: SSD serial: <filter> fw-rev: 1B6Q scheme: MBR
Partition:
ID-1: / raw-size: 931.51 GiB size: 915.81 GiB (98.31%) used: 57.42 GiB (6.3%)
fs: ext4 dev: /dev/sdc1 maj-min: 8:33
Swap:
Alert: No swap data was found.
Sensors:
System Temperatures: cpu: 34.0 C mobo: N/A gpu: nouveau temp: 30.0 C
Fan Speeds (rpm): N/A
Info:
Processes: 390 Uptime: 4h 15m wakeups: 27 Memory: total: 32 GiB
available: 31.31 GiB used: 3.26 GiB (10.4%) Init: systemd v: 254
default: graphical tool: systemctl Compilers: gcc: 13.2.1 Packages: pm: dpkg
pkgs: 0 pm: pacman pkgs: 1414 libs: 324 tools: yay Shell: Bash v: 5.1.16
running-in: konsole inxi: 3.3.30
I would recommend update the Bios to the latest version 2.70.
Please be careful and follow the instructions on the Asrock website because it makes a difference if you update it under Windows. I personally would use instant flash.
https://www.asrock.com/mb/Intel/Z270%20Extreme4/#BIOS
Edit: It could also be an issue with using Nouveau open source drivers as i see the Nvidia drivers aren’t installed. I would definitely update the Bios first and see.
Check With the Nvidia Driver…
Do you mean I should install nvidia drivers? Thanks
You can install them using program nvidia-inst.
It is a good idea to see what it would install, use command
nvidia-inst --test
first. If that seems OK, then simply
nvidia-inst
and reboot.
And just in case, be sure to have the LiveISO installer around. 
yup