CUPS server error when connecting to my HP Envy 5030 printer

General system
1

I’m having some problem connecting my printer in EndeavourOS.

When using Manjaro, I do not experience this issue and HPLIP and CUPS work fine.

Each time I attempt to connect my printer I always end up at an Internal Server Error with CUPS.

Screenshot_2019-08-25_11-27-21

My printer is detected fine as a network device, but on the last screen I get this error.

Can anyone here help further, please?

Thanks!

2

this might be usefull to properly log the cups :slight_smile:

https://wiki.archlinux.org/index.php/CUPS/Troubleshooting#Introduction

to review the error log to find the issue, could be simple, but need te view of it.

The best way to get printing working is to set ‘LogLevel’ in /etc/cups/cupsd.conf to:

‘’ LogLevel debug ‘’

And then viewing the output from /var/log/cups/error_log like this:

tail -n 100 -f /var/log/cups/error_log

3

https://endeavouros.com/docs/hardware-and-network/printers/
https://bbs.archlinux.org/viewtopic.php?id=248631

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4

Thank you all!

I now have a working printer by installing driver 3.19.6 of HP-Envy_5530_series.ppd

I finally got to install this using CUPS server admin and following some advice on a Manjaro forum.

5

I had this issue with all my printers at work, but i found this solution as well for me because the one above was not working.

sudo vim /etc/nsswitch.conf

add: mdns_minimal [NOTFOUND=return]

after myhostname but before resolve

like below

Hosts: … myhostname mdns_minimal [NOTFOUND=return] resolve …

then run this to restart daemon

sudo systemctl restart avahi-daemon

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