Can't perform smartctl in External hdd

Brijesh8291 · August 23, 2023, 5:55am

I have 2 external hdd.First is wd and second one is seagate ultra touch 2tb.Both of them are in ntfs.I can get all the details of WD via smartctl but I can’t perform operation of smartctl on seagate and recently formatted ultra touch which took 72 hours

❯ sudo smartctl -a /dev/sdc
[sudo] password for brijesh: 
smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.4.11-arch2-1] (local build)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

Read Device Identity failed: scsi error unsupported field in scsi command

If this is a USB connected device, look at the various --device=TYPE variants
A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

can anyone help with this I want to know my seagate hdd is fine or not

mbod · August 23, 2023, 6:00am

This is typically an issue with the USB controller. Some of them are easy with smartctl others are not.

You can try to specifiy the device type (as mentioned in the error message):

sudo smartctl -d ata -a /dev/sdc

or

sudo smartctl -d sat -a /dev/sdc

Brijesh8291 · August 23, 2023, 6:55am

I got this

❯ sudo smartctl -d ata -a /dev/sdc
smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.4.11-arch2-1] (local build)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

Read Device Identity failed: Invalid argument

If this is a USB connected device, look at the various --device=TYPE variants
A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

and this

❯ sudo smartctl -d sat -a /dev/sdc
smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.4.11-arch2-1] (local build)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

Read Device Identity failed: scsi error unsupported field in scsi command

If this is a USB connected device, look at the various --device=TYPE variants
A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

manuel · August 23, 2023, 8:15am

What does

df -hT

say?

Brijesh8291 · August 23, 2023, 8:20am

I does shows my seagate drive
but when I typed this I got some progress:

sudo smartctl -a /dev/sdc1
smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.4.11-arch2-1] (local build)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Vendor:               Seagate
Product:              Ultra Touch HDD
Revision:             1707
Compliance:           SPC-4
User Capacity:        2,000,398,933,504 bytes [2.00 TB]
Logical block size:   512 bytes
Physical block size:  4096 bytes
LU is fully provisioned
scsiModePageOffset: response length too short, resp_len=4 offset=4 bd_len=0
scsiModePageOffset: response length too short, resp_len=4 offset=4 bd_len=0
>> Terminate command early due to bad response to IEC mode page
A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

manuel · August 23, 2023, 8:22am

Could be the hdd is starting to fail…
So I suggest backing up its contents first.

Brijesh8291 · August 23, 2023, 8:24am

I have done the backup
Any further solutions

manuel · August 23, 2023, 2:27pm

What is the filesystem?

Can you show the output of

inxi -Fza

?

Brijesh8291 · August 23, 2023, 2:41pm

here you go

inxi -Fza
System:
  Kernel: 6.4.11-arch2-1 arch: x86_64 bits: 64 compiler: gcc v: 13.2.1
    clocksource: hpet available: acpi_pm
    parameters: BOOT_IMAGE=/boot/vmlinuz-linux
    root=UUID=52e1e794-98ec-4d78-9ff6-8d575ab95d7b rw loglevel=3 nowatchdog
    nvme_load=YES
  Desktop: KDE Plasma v: 5.27.7 tk: Qt v: 5.15.10 wm: kwin_x11 vt: 2
    dm: SDDM Distro: EndeavourOS base: Arch Linux
Machine:
  Type: Desktop System: Micro-Star product: MS-7C02 v: 3.0
    serial: <superuser required>
  Mobo: Micro-Star model: B450 TOMAHAWK MAX II (MS-7C02) v: 3.0
    serial: <superuser required> BIOS: American Megatrends LLC. v: H.A0
    date: 04/27/2023
Battery:
  Device-1: hidpp_battery_0 model: Logitech Wireless Keyboard K230
    serial: <filter> charge: 100% (should be ignored) rechargeable: yes
    status: discharging
  Device-2: hidpp_battery_1 model: Logitech Wireless Mouse B330/M330/M331
    serial: <filter> charge: 55% (should be ignored) rechargeable: yes
    status: discharging
CPU:
  Info: model: AMD Ryzen 5 3400G with Radeon Vega Graphics bits: 64
    type: MT MCP arch: Zen/Zen+ note: check gen: 1 level: v3 note: check
    built: 2019 process: GF 12nm family: 0x17 (23) model-id: 0x18 (24)
    stepping: 1 microcode: 0x8108109
  Topology: cpus: 1x cores: 4 tpc: 2 threads: 8 smt: enabled cache:
    L1: 384 KiB desc: d-4x32 KiB; i-4x64 KiB L2: 2 MiB desc: 4x512 KiB L3: 4 MiB
    desc: 1x4 MiB
  Speed (MHz): avg: 1767 high: 2883 min/max: 1400/3700 boost: enabled
    scaling: driver: acpi-cpufreq governor: schedutil cores: 1: 2082 2: 1400
    3: 1233 4: 1400 5: 2883 6: 1400 7: 1248 8: 2497 bogomips: 59119
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
  Vulnerabilities:
  Type: gather_data_sampling status: Not affected
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data status: Not affected
  Type: retbleed mitigation: untrained return thunk; SMT vulnerable
  Type: spec_rstack_overflow mitigation: safe RET
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, STIBP:
    disabled, RSB filling, PBRSB-eIBRS: Not affected
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: AMD Picasso/Raven 2 [Radeon Vega Series / Radeon Mobile Series]
    driver: amdgpu v: kernel arch: GCN-5 code: Vega process: GF 14nm
    built: 2017-20 pcie: gen: 3 speed: 8 GT/s lanes: 16 ports:
    active: HDMI-A-1 empty: DVI-D-1,HDMI-A-2,HDMI-A-3 bus-ID: 26:00.0
    chip-ID: 1002:15d8 class-ID: 0300 temp: 41.0 C
  Display: x11 server: X.Org v: 21.1.8 compositor: kwin_x11 driver: X:
    loaded: amdgpu unloaded: modesetting alternate: fbdev,vesa dri: radeonsi
    gpu: amdgpu display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1366x768 s-dpi: 96 s-size: 361x203mm (14.21x7.99")
    s-diag: 414mm (16.31")
  Monitor-1: HDMI-A-1 mapped: HDMI-A-0 model: AOC 1950W built: 2011
    res: 1366x768 hz: 60 dpi: 85 gamma: 1.2 size: 410x230mm (16.14x9.06")
    diag: 470mm (18.5") ratio: 16:9 modes: max: 1366x768 min: 720x400
  API: OpenGL v: 4.6 Mesa 23.1.6 renderer: AMD Radeon Vega 11 Graphics
    (raven LLVM 15.0.7 DRM 3.52 6.4.11-arch2-1) direct-render: Yes
Audio:
  Device-1: AMD Raven/Raven2/Fenghuang HDMI/DP Audio vendor: Micro-Star MSI
    driver: snd_hda_intel v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16
    bus-ID: 26:00.1 chip-ID: 1002:15de class-ID: 0403
  Device-2: AMD Family 17h/19h HD Audio vendor: Micro-Star MSI
    driver: snd_hda_intel v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16
    bus-ID: 26:00.6 chip-ID: 1022:15e3 class-ID: 0403
  API: ALSA v: k6.4.11-arch2-1 status: kernel-api
    tools: alsactl,alsamixer,amixer
  Server-1: PipeWire v: 0.3.77 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
    4: pw-jack type: plugin tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: Micro-Star MSI driver: r8169 v: kernel pcie: gen: 1 speed: 2.5 GT/s
    lanes: 1 port: f000 bus-ID: 22:00.0 chip-ID: 10ec:8168 class-ID: 0200
  IF: enp34s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Bluetooth:
  Device-1: Cambridge Silicon Radio Bluetooth Dongle (HCI mode) driver: btusb
    v: 0.8 type: USB rev: 2.0 speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 1-7:2
    chip-ID: 0a12:0001 class-ID: e001
  Report: btmgmt ID: hci0 rfk-id: 0 state: up address: <filter> bt-v: 4.0
    lmp-v: 6 status: discoverable: no pairing: no class-ID: 7c0104
Drives:
  Local Storage: total: 4.55 TiB used: 2.04 TiB (44.9%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/sda maj-min: 8:0 vendor: Crucial model: CT500MX500SSD1
    size: 465.76 GiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s
    tech: SSD serial: <filter> fw-rev: 023 scheme: MBR
  ID-2: /dev/sdb maj-min: 8:16 vendor: Western Digital
    model: WD5000AAKX-603CA0 size: 465.76 GiB block-size: physical: 512 B
    logical: 512 B speed: 6.0 Gb/s tech: HDD rpm: 7200 serial: <filter>
    fw-rev: 1H18 scheme: MBR
  ID-3: /dev/sdc maj-min: 8:32 vendor: Seagate model: Ultra Touch HDD
    size: 1.82 TiB block-size: physical: 4096 B logical: 512 B type: USB
    rev: 3.2 spd: 5 Gb/s lanes: 1 mode: 3.2 gen-1x1 tech: N/A serial: <filter>
    fw-rev: 1707 scheme: GPT
  ID-4: /dev/sdd maj-min: 8:48 vendor: Western Digital
    model: WD20SDRW-11VUUS0 size: 1.82 TiB block-size: physical: 512 B
    logical: 512 B type: USB rev: 3.1 spd: 5 Gb/s lanes: 1 mode: 3.2 gen-1x1
    tech: HDD rpm: 5400 serial: <filter> fw-rev: 1028 scheme: GPT
Partition:
  ID-1: / raw-size: 465.76 GiB size: 457.38 GiB (98.20%)
    used: 253.52 GiB (55.4%) fs: ext4 dev: /dev/sda1 maj-min: 8:1
Swap:
  Alert: No swap data was found.
Sensors:
  System Temperatures: cpu: 41.0 C mobo: N/A gpu: amdgpu temp: 41.0 C
  Fan Speeds (rpm): N/A
Info:
  Processes: 296 Uptime: 1m wakeups: 4 Memory: total: 16 GiB note: est.
  available: 13.57 GiB used: 3.02 GiB (22.2%) Init: systemd v: 254
  default: graphical tool: systemctl Compilers: gcc: 13.2.1 clang: 15.0.7
  Packages: pm: pacman pkgs: 1700 libs: 398 tools: octopi,yay Shell: Bash
  v: 5.1.16 running-in: kitty inxi: 3.3.29

Brijesh8291 · August 23, 2023, 3:06pm

 df -hT
Filesystem     Type      Size  Used Avail Use% Mounted on
dev            devtmpfs  6.8G     0  6.8G   0% /dev
run            tmpfs     6.8G  1.7M  6.8G   1% /run
/dev/sda1      ext4      458G  254G  181G  59% /
tmpfs          tmpfs     6.8G   13M  6.8G   1% /dev/shm
tmpfs          tmpfs     6.8G  8.7M  6.8G   1% /tmp
/dev/sdb2      fuseblk   156G   56G  101G  36% /media/New_Volume_1
/dev/sdb1      fuseblk   156G   82G   74G  53% /media/New_Volume
/dev/sdb3      fuseblk   155G  132G   24G  86% /media/New_Volume_2
tmpfs          tmpfs     1.4G  108K  1.4G   1% /run/user/1000
/dev/sdc1      ntfs3     1.9T  123M  1.9T   1% /run/media/brijesh/Ultra Touch
/dev/sdd1      ntfs3     1.9T  1.6T  295G  85% /run/media/brijesh/My Passport

manuel · August 23, 2023, 3:15pm

OK, thanks.
Since the failing drives have ntfs partitions, I’d suggest running some disk check program on Windows for them. Unfortunately I can’t recommend any Windows program since I’m not using Windows, but likely Windows has something.

Brijesh8291 · August 23, 2023, 5:01pm

I think you are talking about chkdsk program
Is there any possibility to fix via using ntfsfix on linux

manuel · August 23, 2023, 5:09pm

I’ve never used ntfsfix… don’t know how well it works.
If you have Windows also using those drives, then I’d recommend using Windows programs to fix the ntfs drives.
But if you don’t have Windows, why not format the drives to use some linux filesystem, for example ext4? You have backups already, right?

Brijesh8291 · August 23, 2023, 5:10pm

OK got it!!
Thanks for the help