do you try with cli bluetoothctl as root?
sudo bluetoothctl
power on
agent on
default-agent
scan on
pair 00:1D:43:6D:03:26
replace 00:1D:43:6D:03:26 with the one for your device
trust 00:1D:43:6D:03:26
connect 00:1D:43:6D:03:26
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