Audio is not working

Hi guys, I recently bought a new laptop, Huawei Matebook 14 2021, and I decided to install endeavouros because I was very comfortable with my old laptop.
However, I have an annoying problem that doesn’t allow me to hear sound through my speaker or even use my microphone.
I would be very grateful if you could help me solve them.
Thanks in advance

You could simply search the forum, before posting a question that has been asked innumerable times already.

BTW: Welcome to the EndevourOS forum site, @roccoa :enos: !

Thanks for answering me and I tried to find the solution on my own but I didn’t succeed.

Then please post the output of inxi -Fzxxxa here by using blockquote ( " ) in post-editor for the marked text you paste from your terminal.

inxi -Fzxxxa 
System:
  Kernel: 5.18.0-arch1-1 arch: x86_64 bits: 64 compiler: gcc v: 12.1.0
    parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux
    root=UUID=4bfce51a-af88-4574-911e-71d3e7731e24 rw rootflags=subvol=@
    loglevel=3 nowatchdog nvme_load=YES
  Desktop: i3 v: 4.20.1 info: polybar vt: 7 dm: LightDM v: 1.32.0
    Distro: EndeavourOS base: Arch Linux
Machine:
  Type: Laptop System: HUAWEI product: KLVD-WXX9 v: M1010
    serial: <superuser required>
  Mobo: HUAWEI model: KLVD-WXX9-PCB-B4 v: M1010
    serial: <superuser required> UEFI: HUAWEI v: 3.11 date: 11/19/2021
Battery:
  ID-1: BAT1 charge: 25.8 Wh (46.4%) condition: 55.6/54.9 Wh (101.3%)
    volts: 7.6 min: 7.6 model: DYNAPACK HB4593R1ECW-22T type: Li-ion
    serial: <filter> status: discharging cycles: 24
CPU:
  Info: model: 11th Gen Intel Core i7-1165G7 bits: 64 type: MT MCP
    arch: Tiger Lake gen: core 11 built: 2020 process: Intel 10nm family: 6
    model-id: 0x8C (140) stepping: 1 microcode: 0xA4
  Topology: cpus: 1x cores: 4 tpc: 2 threads: 8 smt: enabled cache:
    L1: 320 KiB desc: d-4x48 KiB; i-4x32 KiB L2: 5 MiB desc: 4x1.2 MiB
    L3: 12 MiB desc: 1x12 MiB
  Speed (MHz): avg: 1008 high: 1139 min/max: 400/4700 scaling:
    driver: intel_pstate governor: powersave cores: 1: 871 2: 867 3: 1080
    4: 996 5: 1087 6: 1096 7: 1139 8: 935 bogomips: 44864
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities:
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Enhanced IBRS, IBPB: conditional, RSB
    filling
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics] vendor: QUANTA
    driver: i915 v: kernel arch: Gen-12.1 process: Intel 10nm built: 2020-21
    ports: active: eDP-1 empty: DP-1,HDMI-A-1,HDMI-A-2 bus-ID: 00:02.0
    chip-ID: 8086:9a49 class-ID: 0300
  Device-2: IMC Networks HD Camera type: USB driver: uvcvideo bus-ID: 1-6:2
    chip-ID: 13d3:5476 class-ID: fe01 serial: <filter>
  Display: x11 server: X.Org v: 21.1.4 driver: X: loaded: intel
    unloaded: modesetting alternate: fbdev,vesa gpu: i915 display-ID: :0
    screens: 1
  Screen-1: 0 s-res: 2160x1440 s-dpi: 96 s-size: 571x381mm (22.48x15.00")
    s-diag: 686mm (27.03")
  Monitor-1: eDP-1 mapped: eDP1 model: BOE Display 0x0893 built: 2019
    res: 2160x1440 hz: 60 dpi: 183 gamma: 1.2 size: 300x200mm (11.81x7.87")
    diag: 356mm (14") ratio: 3:2 modes: 2160x1440
  OpenGL: renderer: Mesa Intel Xe Graphics (TGL GT2) v: 4.6 Mesa 22.1.7
    direct render: Yes
Audio:
  Device-1: Intel Tiger Lake-LP Smart Sound Audio vendor: QUANTA
    driver: sof-audio-pci-intel-tgl
    alternate: snd_hda_intel,snd_sof_pci_intel_tgl bus-ID: 00:1f.3
    chip-ID: 8086:a0c8 class-ID: 0401
  Sound Server-1: ALSA v: k5.18.0-arch1-1 running: yes
  Sound Server-2: PulseAudio v: 16.1 running: no
  Sound Server-3: PipeWire v: 0.3.56 running: yes
Network:
  Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi v: kernel bus-ID: 00:14.3
    chip-ID: 8086:a0f0 class-ID: 0280
  IF: wlan0 state: up mac: <filter>
Bluetooth:
  Device-1: Intel AX201 Bluetooth type: USB driver: btusb v: 0.8
    bus-ID: 1-10:3 chip-ID: 8087:0026 class-ID: e001
  Report: bt-adapter ID: hci0 rfk-id: 1 state: up address: <filter>
Drives:
  Local Storage: total: 476.94 GiB used: 37.26 GiB (7.8%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/nvme0n1 maj-min: 259:0 model: 311CD0512GB size: 476.94 GiB
    block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4
    type: SSD serial: <filter> rev: EDFOB0.7 temp: 28.9 C scheme: GPT
Partition:
  ID-1: / raw-size: 476.64 GiB size: 476.64 GiB (100.00%) used: 37.26 GiB
    (7.8%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%) used: 908 KiB
    (0.3%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
  ID-3: /home raw-size: 476.64 GiB size: 476.64 GiB (100.00%) used: 37.26
    GiB (7.8%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
  ID-4: /var/log raw-size: 476.64 GiB size: 476.64 GiB (100.00%) used: 37.26
    GiB (7.8%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
Swap:
  Alert: No swap data was found.
Sensors:
  System Temperatures: cpu: 38.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Info:
  Processes: 248 Uptime: 1h 10m wakeups: 13455 Memory: 15.43 GiB used: 2.77
  GiB (17.9%) Init: systemd v: 251 default: graphical tool: systemctl
  Compilers: gcc: 12.2.0 Packages: pacman: 977 lib: 232 Shell: Bash v: 5.1.16
  running-in: xfce4-terminal inxi: 3.3.20

If pulseaudio recognizes no soundcard (dummy sound indicates that) it is usually missing the driver, or using the wrong driver.

    driver: sof-audio-pci-intel-tgl
    alternate: snd_hda_intel,snd_sof_pci_intel_tgl

You could try snd_hda_intel instead of the one in use.

I’m sorry, how would i do ?

To remove the driver in use:
sudo pacman -Rc snd_sof_pci_intel_tgl

Then to install the new driver:
sudo pacman -S snd_hda_intel , and reboot.

The following commands give me these output:

sudo pacman -Rc snd_sof_pci_intel_tgl
errore: il seguente pacchetto non è stato trovato: snd_sof_pci_intel_tgl

sudo pacman -S snd_hda_intel
errore: il seguente pacchetto non è stato trovato: snd_hda_intel

@roccoa, welcome to the forums. :rocketa_purple:

You can try the solution described on Arch forums:

https://bbs.archlinux.org/viewtopic.php?id=260139

1 Like

Yeah, I was wrong with the commands I gave you, as those are kernel-modules. Sorry for that.

I looked around on the web, and it seems related to your chipset not yet being included in any official linux kernels, regardless of the linux distro you use, as of yet, sadly.

Also, here.

One last thing you could try is installing an lts-kernel by this command:
sudo pacman -S linux-lts linux-lts-headers , and reboot.

Ok, switching to LTS kernel allowed to detect my soundcard in alsamixer buy, despite that I cannot hear anything from my speaker

aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: sofhdadsp [sof-hda-dsp], device 1: HDMI1 (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 2: HDMI2 (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 3: HDMI3 (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0

arecord -l
**** List of CAPTURE Hardware Devices ****
card 0: sofhdadsp [sof-hda-dsp], device 6: DMIC () []
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 7: DMIC16kHz (
) []
Subdevices: 1/1
Subdevice #0: subdevice #0

inxi -Fzxxxa
System:
Kernel: 5.15.63-1-lts arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-lts
root=UUID=4bfce51a-af88-4574-911e-71d3e7731e24 rw rootflags=subvol=@
loglevel=3 nowatchdog nvme_load=YES
Desktop: i3 v: 4.20.1 info: polybar vt: 7 dm: LightDM v: 1.32.0
Distro: EndeavourOS base: Arch Linux
Machine:
Type: Laptop System: HUAWEI product: KLVD-WXX9 v: M1010
serial:
Mobo: HUAWEI model: KLVD-WXX9-PCB-B4 v: M1010
serial: UEFI: HUAWEI v: 3.11 date: 11/19/2021
Battery:
ID-1: BAT1 charge: 17.6 Wh (31.7%) condition: 55.6/54.9 Wh (101.3%)
volts: 7.5 min: 7.6 model: DYNAPACK HB4593R1ECW-22T type: Li-ion
serial: status: discharging cycles: 24
CPU:
Info: model: 11th Gen Intel Core i7-1165G7 bits: 64 type: MT MCP
arch: Tiger Lake gen: core 11 built: 2020 process: Intel 10nm family: 6
model-id: 0x8C (140) stepping: 1 microcode: 0xA4
Topology: cpus: 1x cores: 4 tpc: 2 threads: 8 smt: enabled cache:
L1: 320 KiB desc: d-4x48 KiB; i-4x32 KiB L2: 5 MiB desc: 4x1.2 MiB
L3: 12 MiB desc: 1x12 MiB
Speed (MHz): avg: 1050 high: 1432 min/max: 400/4700 scaling:
driver: intel_pstate governor: powersave cores: 1: 830 2: 1432 3: 1103
4: 1018 5: 675 6: 1160 7: 1126 8: 1057 bogomips: 44851
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Vulnerabilities:
Type: itlb_multihit status: Not affected
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: mmio_stale_data status: Not affected
Type: retbleed status: Not affected
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
prctl and seccomp
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
sanitization
Type: spectre_v2 mitigation: Enhanced IBRS, IBPB: conditional, RSB
filling, PBRSB-eIBRS: SW sequence
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics] vendor: QUANTA
driver: i915 v: kernel arch: Gen-12.1 process: Intel 10nm built: 2020-21
ports: active: eDP-1 empty: DP-1,HDMI-A-1,HDMI-A-2 bus-ID: 00:02.0
chip-ID: 8086:9a49 class-ID: 0300
Device-2: IMC Networks HD Camera type: USB driver: uvcvideo bus-ID: 1-6:2
chip-ID: 13d3:5476 class-ID: fe01 serial:
Display: x11 server: X.Org v: 21.1.4 driver: X: loaded: intel
unloaded: modesetting alternate: fbdev,vesa gpu: i915 display-ID: :0
screens: 1
Screen-1: 0 s-res: 2160x1440 s-dpi: 96 s-size: 571x381mm (22.48x15.00")
s-diag: 686mm (27.03")
Monitor-1: eDP-1 mapped: eDP1 model: BOE Display 0x0893 built: 2019
res: 2160x1440 hz: 60 dpi: 183 gamma: 1.2 size: 300x200mm (11.81x7.87")
diag: 356mm (14") ratio: 3:2 modes: 2160x1440
OpenGL: renderer: Mesa Intel Xe Graphics (TGL GT2) v: 4.6 Mesa 22.1.7
direct render: Yes
Audio:
Device-1: Intel Tiger Lake-LP Smart Sound Audio vendor: QUANTA
driver: sof-audio-pci-intel-tgl
alternate: snd_hda_intel,snd_sof_pci_intel_tgl bus-ID: 00:1f.3
chip-ID: 8086:a0c8 class-ID: 0401
Sound Server-1: ALSA v: k5.15.63-1-lts running: yes
Sound Server-2: PulseAudio v: 16.1 running: no
Sound Server-3: PipeWire v: 0.3.56 running: yes
Network:
Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi v: kernel bus-ID: 00:14.3
chip-ID: 8086:a0f0 class-ID: 0280
IF: wlan0 state: up mac:
Bluetooth:
Device-1: Intel AX201 Bluetooth type: USB driver: btusb v: 0.8
bus-ID: 1-10:3 chip-ID: 8087:0026 class-ID: e001
Report: bt-adapter ID: hci0 rfk-id: 1 state: up address:
Drives:
Local Storage: total: 476.94 GiB used: 39.93 GiB (8.4%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:0 model: 311CD0512GB size: 476.94 GiB
block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4
type: SSD serial: rev: EDFOB0.7 temp: 30.9 C scheme: GPT
Partition:
ID-1: / raw-size: 476.64 GiB size: 476.64 GiB (100.00%) used: 39.93 GiB
(8.4%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%) used: 908 KiB
(0.3%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
ID-3: /home raw-size: 476.64 GiB size: 476.64 GiB (100.00%) used: 39.93
GiB (8.4%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
ID-4: /var/log raw-size: 476.64 GiB size: 476.64 GiB (100.00%) used: 39.93
GiB (8.4%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
Swap:
Alert: No swap data was found.
Sensors:
System Temperatures: cpu: 38.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 238 Uptime: 10m wakeups: 2336 Memory: 15.43 GiB used: 1.72 GiB
(11.2%) Init: systemd v: 251 default: graphical tool: systemctl
Compilers: gcc: 12.2.0 Packages: pacman: 979 lib: 232 Shell: Bash v: 5.1.16
running-in: alacritty inxi: 3.3.20

Think I read somewhere to plug in earphones could work. Did you try that?

yes, but didn’t work

Try bluetooth sound?

Yeah, it is the only one that works

At least!

:joy: :joy: :joy: nono this worked also previously

I’m afraid, I can’t find a working solution on the net. Sorry. Really seems related to the China Grove.

:wink:

One last suggestion to try (given above by @Triby ), without any proof of it to be possibly working, or not @roccoa :
https://archlinux.org/packages/extra/x86_64/sof-firmware/

Install:
sudo pacman -S sof-firmware, and reboot.

Uninstall:
sudo pacman -Rc sof-firmware