App keeps crashing at login

Hello guys,

I use the Tuta appimage with a Yubikey or OTP, for years it worked very well, about a month ago it started to crash when i tried to login. I have contacted the support but they can’t find a solution. So i tried to login with Linux Mint at a friends place, and it worked! I find it hard to know how to solve the issue, any pointers?

SIlvia

With only prose, it is impossible for anyone to tell what may be wrong.

You could try launching your AppImage from a terminal and then try logging in as you usually do.

When the app crashes at login, do you see any relevant output in the terminal? If so please copy that, paste it into your reply, highlight it and press Ctrl-E to format.

Alternatively, open a terminal and run journalctl -f. Keep it open and running.
Now launch your AppImage and try logging in. Do you see something of interest in the output from journalctl -f?

I ran journalctl -f in terminal and tried to login and got this output:

qt.xkb.compose: failed to create compose table

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Thanks! Hopefully that will give someone some clue as to what may be wrong.

In the meantime, I think you should try launching the app from the terminal and see if you get more “verbose” output.

Tried launching from terminal, did not work either, lets hope someone can chime in, with some clues : )

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Hello,

Do you have a .Xcompose file in your home directory ? If not, do your friend has one ?

https://wiki.debian.org/XCompose

I checked no .Xcompose in my /home i will check with my friend and get back to you.

Silvia

Can I assume you are referring to the Tutanota app?

Being within an AppImgae (regardless of what it is), I would wonder that there is little one can do to “fix” it, but perhaps I’m not well informed in that respect.

I may be stating the obvious, but if it is Tutanota that you refer to, there is always the AUR.
https://aur.archlinux.org/packages?K=tutanota-desktop

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@Silvia Make sure to use the one linked by @Bink as it builds from the source based on the platform, in this case, Arch Linux.

yay -S tutanota-desktop

The other version, tutanota-desktop-bin, is the AppImage and may have the same results you are getting now.

That being said:
If the version linked doesn’t work for some reason, it may just be your settings causing an issue. Look for your tutanota config folder in home/.config, rename it to something like “tutanota-bkp”, then try to launch the app again. You may want to try this first.

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Tutanota is now Tuta, i use the official appimage from Tuta, the appimage work in other debian based OS.

Tried downloading it but it did not work:
:: Running post-transaction hooks…
(1/1) Arming ConditionNeedsUpdate…
→ Failed to install the following packages. Manual intervention is required:
tutanota-desktop - exit status 4
[

Have you tried the web login: https://app.tuta.com/ ?

Does it work with your Yubikey or OTP?

If it does, why not just use that?

Also, if you already have Chromium or a Chromium-based browser installed, you could make a shortcut to the login page and set it to open as windows. It should basically work as an equivalent to all the other stand-alone alternatives.

As a “bonus” you will leave out the “middle-man” (aka PKGBUILD maintainer) and that is always a plus in my book.

It works great, i see where you are coming from, the app has some functions the web version do not have, that i use and like. I use Firefox as my browser. I use the official appimage, as i have stated before it works in other debian based OS, but not in Endeavour.

Tried it, did not work.

Like what? As far as I know, the web version has everything. :thinking:

PS: The only things I can think of are the (mostly useless) system tray icon, and maybe if it allows you to have offline access to your synced emails?

Language, and spelling support works better and ability to have dark mode in the browser and light mode in the app. English is not my native language, it is nice to have support for my language in the app, and have an English browser.

By “browser”, you mean the app’s user interface, right?

That being said, depending on your language, you should be able to configure your system and web browser to use your native language correctly.

Regarding light and dark mode: have you ever heard of “Dark Reader” and/or its alternatives? You could use any colour scheme you want with certain web browser extensions. Dark, light, pink, yellow, purple, etc.

Dark Reader: https://darkreader.org/

PS: It’s a pay-if-you-want extension. You can use it for free without limitations.

Regarding language: Please post the output of the below command.

pacman -Q | grep -A 0 -E "(spell|font|ttf)"

I asked my friend, no .Xcompose in his mint box either.