On my new laptop I am noticing that every now and then the X server freezes completely, the screen doesn’t refresh, and any form of input seems to have no effect. This happened with TeamFortress2, IronSnout but also while watching a video on youtube with Firefox. I have already looked for possible solutions but I don’t even know where to look for the information necessary to understand what problem I am experiencing. Please help me.
Hello @Airax
Please look over the wiki so you can provide the relevant information.
You could start by providing your hardware information.
inxi -Fxxxz --no-host
Please make sure to put ``` before and after what you paste so it is readable.
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Here the information about the hardware I use:
System: Kernel: 5.10.7-arch1-1 x86_64 bits: 64 compiler: gcc v: 10.2.0 Desktop: bspwm 0.9.10 info: polybar dm: startx
Distro: EndeavourOS
Machine: Type: Laptop System: TUXEDO product: TUXEDO v: N/A serial: <filter> Chassis: Notebook type: 10 serial: <filter>
Mobo: TUXEDO model: N141CU serial: <filter> UEFI: INSYDE v: 1.07.07RTR1 date: 11/08/2019
Battery: ID-1: BAT0 charge: 34.9 Wh condition: 35.9/35.3 Wh (102%) volts: 13.0/11.4 model: Notebook BAT type: Li-ion
serial: <filter> status: Charging
CPU: Info: Quad Core model: Intel Core i7-10510U bits: 64 type: MT MCP arch: Kaby Lake note: check rev: C
L2 cache: 8 MiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 36812
Speed: 811 MHz min/max: 400/4900 MHz Core speeds (MHz): 1: 811 2: 804 3: 808 4: 806 5: 808 6: 806 7: 848 8: 821
Graphics: Device-1: Intel UHD Graphics vendor: CLEVO/KAPOK driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:9b41
Device-2: Chicony Chicony USB2.0 Camera type: USB driver: uvcvideo bus ID: 1-7:2 chip ID: 04f2:b649
Display: server: X.org 1.20.10 compositor: picom v: git-dac85 driver: intel unloaded: fbdev,modesetting,vesa
resolution: <missing: xdpyinfo>
Message: Unable to show advanced data. Required tool glxinfo missing.
Audio: Device-1: Intel vendor: CLEVO/KAPOK driver: snd_hda_intel v: kernel bus ID: 00:1f.3 chip ID: 8086:02c8
Sound Server: ALSA v: k5.10.7-arch1-1
Network: Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: CLEVO/KAPOK driver: r8168 v: 8.048.03-NAPI
port: 4000 bus ID: 3b:00.1 chip ID: 10ec:8168
IF: enp59s0f1 state: down mac: <filter>
Device-2: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel port: 4000 bus ID: 40:00.0 chip ID: 8086:2723
IF: wlan0 state: up mac: <filter>
Drives: Local Storage: total: 232.89 GiB used: 33.39 GiB (14.3%)
ID-1: /dev/sda vendor: Samsung model: SSD 860 EVO M.2 250GB size: 232.89 GiB speed: 6.0 Gb/s serial: <filter>
rev: 4B6Q
Partition: ID-1: / size: 227.94 GiB used: 33.39 GiB (14.6%) fs: ext4 dev: /dev/sda2
ID-2: /boot/efi size: 299.4 MiB used: 280 KiB (0.1%) fs: vfat dev: /dev/sda1
Swap: Alert: No Swap data was found.
Sensors: System Temperatures: cpu: 45.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info: Processes: 209 Uptime: 2m wakeups: 1 Memory: 7.47 GiB used: 1.09 GiB (14.6%) Init: systemd v: 247 Compilers:
gcc: 10.2.0 Packages: pacman: 894 Shell: fish v: 3.1.2 running in: termite inxi: 3.2.01
Here is the journal log of the last boot with a freeze: http://ix.io/2MoE
I wonder if it’s because it’s using Intel instead of modesetting kernel module for graphics.
To see which video drivers are installed, please show the output of command
pacman -Qs xf86-video
That’s the output of pacman -Qs xf86-video:
local/xf86-video-fbdev 0.5.0-2 (xorg-drivers)
X.org framebuffer video driver
local/xf86-video-intel 1:2.99.917+916+g31486f40-1 (xorg-drivers)
X.org Intel i810/i830/i915/945G/G965+ video drivers
local/xf86-video-vesa 2.5.0-1 (xorg-drivers xorg)
X.org vesa video driver
I guess I’m using intel drivers
I have the same issue that started about a week ago. Sometimes it resumes after ~1 minute, but most of the times I have to restart the system completely.
You could try uninstalling the xf86-video-intel driver and see what happens after reboot.
But before doing that, make sure you have the USB installer stick available (and in working condition) in case you have problems booting. If you are unfamiliar with chrooting, you should read this: https://endeavouros.com/docs/system-rescue/rescue-non-booting-system-with-arch-chroot/
@johnny
Welcome aboard! 
Do you have a similar graphics system, or something else? To keep threads easier for future readers, you could start another thread if the suggestions presented here do not help.
I just uninstalled it and the pc booted up without problems. Now I try to trigger the freeze.
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I tried both IronSnout and TeamFortress2, which were the two games where the freeze occurred and there seems to be no problem, everything went smoothly, indeed TeamFortress2 seemed smoother. At this point I believe that the problem can be considered solved.
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