WiFi connects but there's no internet

Hi all! I have a weird issue which started earlier this week. I’ve been using endeavour os xfce flavour for just over a month by far everything was fine and dandy but now I don’t have internet with wi-fi being successfuly connected. Tried two different networks. Same computer has no issues while I boot Windows 10 or Manjaro openbox. This happened on Thursday and is still here today :slight_smile: didn’t run endeavour yesterday. Should I post some logs or outputs? Thanks in advance.

Hello @BerZerg
Are you able to ping out to any sites?

ping -c5 www.google.com

Also what is the output for

lspci -nnk | grep -iA2 net

Thanks for such quick response. Much appreciated.

[berzerg@ivanlutsenko-vostro5481 ~]$ ping -c5 www.google.com
PING www.google.com (173.194.73.103) 56(84) bytes of data.
64 bytes from lq-in-f103.1e100.net (173.194.73.103): icmp_seq=1 ttl=45 time=26.4 ms
64 bytes from lq-in-f103.1e100.net (173.194.73.103): icmp_seq=2 ttl=45 time=30.5 ms
64 bytes from lq-in-f103.1e100.net (173.194.73.103): icmp_seq=3 ttl=45 time=45.3 ms
64 bytes from lq-in-f103.1e100.net (173.194.73.103): icmp_seq=4 ttl=45 time=45.8 ms
64 bytes from lq-in-f103.1e100.net (173.194.73.103): icmp_seq=5 ttl=45 time=44.2 ms

--- www.google.com ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4007ms
rtt min/avg/max/mdev = 26.435/38.422/45.799/8.256 ms
[berzerg@ivanlutsenko-vostro5481 ~]$ ping -c5 www.ya.ru
PING ya.ru (87.250.250.242) 56(84) bytes of data.
64 bytes from ya.ru (87.250.250.242): icmp_seq=1 ttl=54 time=8.48 ms
64 bytes from ya.ru (87.250.250.242): icmp_seq=2 ttl=54 time=7.02 ms
64 bytes from ya.ru (87.250.250.242): icmp_seq=3 ttl=54 time=11.9 ms
64 bytes from ya.ru (87.250.250.242): icmp_seq=4 ttl=54 time=8.89 ms
64 bytes from ya.ru (87.250.250.242): icmp_seq=5 ttl=54 time=12.2 ms

--- ya.ru ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4006ms
rtt min/avg/max/mdev = 7.023/9.716/12.245/2.038 ms
[berzerg@ivanlutsenko-vostro5481 ~]$ lspci -nnk | grep -iA2 net
00:14.3 Network controller [0280]: Intel Corporation Cannon Point-LP CNVi [Wireless-AC] [8086:9df0] (rev 30)
	DeviceName: Onboard - Ethernet
	Subsystem: Intel Corporation Cannon Point-LP CNVi [Wireless-AC] [8086:42a4]
	Kernel driver in use: iwlwifi
--
01:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 15)
	Subsystem: Dell RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [1028:08a7]
	Kernel driver in use: r8168
	Kernel modules: r8169, r8168
[berzerg@ivanlutsenko-vostro5481 ~]$ 

Ping is perfect :smile: to add to absurdity I’m enclosing screenshot with several “no internet” errors and perfect pings. That’s funny. Too bad can’t work with it.

Снимок экрана_2020-05-24_15-40-04

So you actually have an internet connection. Are you unable to open a browser and go to any site? I see you have octopi open and it doesn’t fetch the updates? I also see the update notifier and welcome screen not allowing updates.

Have you tried in the terminal to update as it might be a mirror issue.

sudo pacman -Syyuu

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Unfortunately not. I tried Udemy, gmail, google.com and some sites. Firstly I was given some “failed certificates” errors not it’s “no connection”. I use Opera, but as octopi and welcome app both have connections errors I guess it’s not the browser’s problem.

You tried the update command from the terminal? It has to be a mirror key issue as you are able to ping website so you are able to get out to website.

Edit: What happens when you run sudo pacman -Syyuu

[berzerg@ivanlutsenko-vostro5481 ~]$ sudo pacman -Syyuu
[sudo] пароль для berzerg: 
:: Обновление баз данных пакетов...
 core                            134,0 KiB  1835 KiB/s 00:00 [--------------------------------] 100%
 extra                          1713,7 KiB   666 KiB/s 00:03 [--------------------------------] 100%
 community                         4,9 MiB  1748 KiB/s 00:03 [--------------------------------] 100%
 multilib                        159,2 KiB  2,22 MiB/s 00:00 [--------------------------------] 100%
ошибка: не удалось получить файл 'endeavouros.db' из mirror.alpix.eu : error setting certificate verify locations:
  CAfile: /etc/ssl/certs/ca-certificates.crt
  CApath: none
ошибка: не удалось получить файл 'endeavouros.db' из ftp.acc.umu.se : error setting certificate verify locations:
  CAfile: /etc/ssl/certs/ca-certificates.crt
  CApath: none
ошибка: не удалось получить файл 'endeavouros.db' из mirror.linux.pizza : error setting certificate verify locations:
  CAfile: /etc/ssl/certs/ca-certificates.crt
  CApath: none
ошибка: не удалось получить файл 'endeavouros.db' из github.com : error setting certificate verify locations:
  CAfile: /etc/ssl/certs/ca-certificates.crt
  CApath: none
ошибка: не удалось получить файл 'endeavouros.db' из raw.githubusercontent.com : error setting certificate verify locations:
  CAfile: /etc/ssl/certs/ca-certificates.crt
  CApath: none
ошибка: не удалось обновить endeavouros (ошибка в библиотеке загрузки)
ошибка: failed to synchronize all databases
[berzerg@ivanlutsenko-vostro5481 ~]$ 

Russian language pieces: 
error: couldn't get the file ... from...

error: couldn't update endeavouros (error in download library)

@BerZerg

Welcome! :smile:

A tip: to show command output in English, you can simply add a “prefix” LANG=C to a command, for example:

LANG=C sudo pacman -Syyuu

EDIT: seems that certificate files are not correct. This is what I have here:

$ ls -la /etc/ssl/certs/ca-certificates.crt 
lrwxrwxrwx 1 root root 49 2020-01-22 11:12 /etc/ssl/certs/ca-certificates.crt -> ../../ca-certificates/extracted/tls-ca-bundle.pem

Maybe your install had issues? If that’s the case, I’d suggest re-installing, perhaps into a VM (e.g. VirtualBox) to rule out some potential hardware issues.

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@manuel
Quite a handy command thanks, will try to remember it. Not sure if I will be able to. :slight_smile:

Is there a way to reinstall the certificates separately? I don’t feel like installing needed soft once again unless it’s the only way. By the way current install worked for a month. Could this certificate problem occur right out of the blue?

Let zim remember it for you..
I am 69 years old and I needed to put some zim in my life. :rofl:

Pudge

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@BerZerg
What does this command show.

sudo pacman -Qkk ca-certificates-{cacert,mozilla,utils}
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@BerZerg
Maybe you can fix it by reinstalling certificates.

sudo pacman -S ca-certificates-utils

If you have problems fetching the certificate package with pacman, you can download and install it as follows:

# download:
wget -O ca-certificates-utils-20181109-3-any.pkg.tar.zst https://www.archlinux.org/packages/core/any/ca-certificates-utils/download

# install:
sudo pacman -U ca-certificates-utils-20181109-3-any.pkg.tar.zst
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@ricklinux @manuel

Thanks guys! Your messages helped me understand where was the mistake. It was mine. I deleted ca-certificates-mozilla as I thought that it’s only used by Mozilla.
sudo pacman -Qkk ca-certificates-{cacert,mozilla,utils} didn’t work so I downloaded packages ca-certificates and ca-certificates-mozilla in Manjaro and installed them in Octopi locally.

Some useful experience was earned :face_with_hand_over_mouth:

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