USB 3.0 HDD NTFS not detected

afacyber · February 27, 2022, 6:04pm

Hello everyone

I just installed endeavoros, everything looks good. But I my external hdd is not detected with USB 3.0 port, while using USB 2.0 port no problem occurred.

My external hdd is using ntfs. I tried plug my USB flashdrive (exfat) with USB 3.0 port, and it’s working perfectly.

I hope anyone in this forum can solved my problem.

jonathon · February 27, 2022, 6:09pm

Try a different cable, a different port, and ideally on another system with USB 3.

Keep in mind that USB 3 can also be susceptible to electromagnetic noise, so if USB 2 works then that’s the fix.

kjw · February 27, 2022, 6:46pm

Welcome to the forum @afacyber

ricklinux · February 27, 2022, 7:29pm

Is it a problem with detecting it or mounting it? Plugging it in run

lsusb

You could also check it unlugged then plug it in and run

dmesg -w

See if it shows the drive failing at connecting in the log. Maybe it will give some clue?

afacyber · February 28, 2022, 7:19am

Hello everyone

Thanks for all the responses and help

My external hdd is now detected and mount normally through USB 3.0 after i install ntfs-3g and reboot the laptop.

Writing and reading files is also work without problem.

jonathon · February 28, 2022, 11:52am

Installing ntfs-3g made your USB 3.0 ports work? That’s very strange.

Are the USB 2 ports on the same laptop?

Root · February 28, 2022, 12:29pm

So basically - you didn’t have the necessary driver to read NTFS - and as such it had nothing to do with USB3?

joekamprad · February 28, 2022, 1:27pm

github.com

endeavouros-team/EndeavourOS-calamares/blob/452a5f74a132ba2fb4821f6c1ac98df3054ad909/calamares/modules/pacstrap.conf#L45

      
        
            - lsb-release
            - lvm2
            - man-db
            - man-pages
            - mdadm
            - mkinitcpio-busybox
            - mkinitcpio-nfs-utils
            - mkinitcpio-openswap
            - nano
            - netctl
            - ntfs-3g
            - os-prober
            - perl
            - python
            - reiserfsprogs
            - s-nail
            - sudo
            - grub
            - sysfsutils
            - systemd-sysvcompat
            - texinfo

should be installed per default for all choices on EOS ISO…

jonathon · February 28, 2022, 1:58pm

I wonder whether there was a kernel update and so the laptop just needed rebooting (and so it had nothing to do with USB 3 or NTFS-3G).

ricklinux · February 28, 2022, 2:27pm

I wonder also as ntfs-3g is installed as part of the packages as @joekamprad said.

afacyber · March 2, 2022, 11:43am

Hello everyone

Well bad news, my hdd external is not detected again.

I have to reboot the laptop so it can be detected.

It happen so often, I think the problem is hardware related. But I’m not sure because it works just fine when I used linuxmint.

ricklinux · March 2, 2022, 3:07pm

When you say it happens so often what do you mean? If you boot it and it’s detected as you say that means it can see the device. Then you can mount it or it is already mounted. There is a difference between the device being seen or recognized and being mounted so you can access it? So when you say it happens so often does the device disappear? Or you can’t mount it?

Edit: If the device is disappearing after a while i would suspect it is power management of the usb?
auto-suspend

https://wiki.archlinux.org/title/Power_management#USB_autosuspend