Unable to mount ntfs drives

[JTF]

Hello. I am using EndeavourOS xfce. I have a problem where I can’t mount external ntfs drives through the thunar side panel. Trying to mount it, I get the error message “message recipient disconnected from message bus without reply.”

I also mounted flash drives not formatted as ntfs and those work fine. As a test I reformatted one as ntfs with gparted and I get the error message when I try to mount it.

Mounting the drives through the terminal works, however.

I’ve been using these drives on EndeavourOS with no problem until recently.

[manuel]

Welcome to the forum!

Could you tell us exactly how (=the exact command of fstab entry or something else) you are mounting the drive?

[JTF]

When I mounted it in the terminal I used “sudo mount /dev/sdc1 /mnt”

[manuel]

OK, thanks.
Can you show the output of command

lsblk -fm

[JTF]

NAME FSTYPE FSVER LABEL       UUID                                 FSAVAIL FSUSE% MOUNTPOINTS  SIZE OWNER GROUP MODE
sda                                                                                            1.8T root  disk  brw-rw----
├─sda1
│    vfat   FAT32             826D-ABE7                             511.1M    49% /efi        1000M root  disk  brw-rw----
├─sda2
│    ext4   1.0   endeavouros 01da3277-462c-49bd-b041-09727318ccba    1.6T     7% /            1.8T root  disk  brw-rw----
└─sda3
     swap   1     swap        dc06e714-fe26-4d4c-973b-ee73b3cc5a66                [SWAP]       8.8G root  disk  brw-rw----
sdb                                                                                              0B root  disk  brw-rw----
sr0                                                                                           1024M root  optic brw-rw----

[manuel]

Where is the sdc device?

[JTF]

Oh sorry this is an external drive and I didn’t have it plugged in. Here it is again.

NAME FSTYPE FSVER LABEL       UUID                                 FSAVAIL FSUSE% MOUNTPOINTS   SIZE OWNER GROUP MODE
sda                                                                                             1.8T root  disk  brw-rw----
├─sda1
│    vfat   FAT32             826D-ABE7                             511.1M    49% /efi         1000M root  disk  brw-rw----
├─sda2
│    ext4   1.0   endeavouros 01da3277-462c-49bd-b041-09727318ccba    1.6T     7% /             1.8T root  disk  brw-rw----
└─sda3
     swap   1     swap        dc06e714-fe26-4d4c-973b-ee73b3cc5a66                [SWAP]        8.8G root  disk  brw-rw----
sdb                                                                                               0B root  disk  brw-rw----
sdc                                                                                           931.5G root  disk  brw-rw----
└─sdc1
     ntfs         easystore   FE14D6A514D66067                      307.5G    67% /mnt        931.5G root  disk  brw-rw----
sr0                                                                                            1024M root  optic brw-rw----

[stasadev]

Something is wrong with util-linux and util-linux-libs, downgrade it and reboot:

sudo pacman -U https://archive.archlinux.org/packages/u/util-linux/util-linux-2.38.1-4-x86_64.pkg.tar.zst https://archive.archlinux.org/packages/u/util-linux-libs/util-linux-libs-2.38.1-4-x86_64.pkg.tar.zst

More info from me: https://forum.manjaro.org/t/unstable-update-2023-05-21-repository-changes/140927/30?u=stasadev

[JTF]

Thanks, that solved the problem.

[mr_coolcat]

thanks stasadev, the solution you provided resolved my issue as well:

Error mounting bitlocker drive(s)

Hey folks - for over a year now i’ve had no problem mounting and accessing my bitlocker drives while running endeavouros. The last couple days i’ve begun to get the following error when trying to mount the drive: An error occurred while accessing ‘Basic data partition’, the system responded: An unspecified error has occurred: Message recipient disconnected from message bus without replying I have another bitlocker drive and I get the same error when trying to mount it. Also, when I boot into…

[ajaychat3]

Thanks @stasadev
I faced the same issue after today’s upgrade. I was unable access ntfs drives from EOS but did not face any issue while using manjaro. Your solution has solved the issue.
Many Thanks.

On question though. Do I need to hold the package upgrade until the issue is resolved?

[stasadev]

@JTF @mr_coolcat @ajaychat3 Welcome

You can also try this method:

I switched from ntfs-3g to ntfs3 with this suggestion and followed the Arch Wiki instructions.

$ cat /etc/udisks2/mount_options.conf
[defaults]
ntfs_defaults=uid=$UID,gid=$GID,prealloc

$ sudo ntfsfix --clear-dirty /dev/sdxX

Everything works with the latest version of util-linux.

---

It is not my primary drive, and I rarely use it, so I won’t explore it further. But if you want, you can look for the issue upstream:

Message recipient disconnected from message bus without replying

[kwg]

This issue has been fixed with util-linux 2.39-3 and util-linux-libs 2.39-3, which are now in the repos.