I work in IT service. Customers pay for it. They expect me to solve their problems (and they get a lot of tips for free).
In Linux forums I give support to help other Linux users. Voluntary, free of charge. In return, I expect the person seeking help to think and cooperate. And especially because it is Linux.
I’ve been an omnipresent supporter in the largest German speaking Ubuntu forum for over 11 years. There are registered 150000 (!) users, but only a handful can and want to help. A blatant imbalance.
The Wiki is mostly very good, everyone can collaborate w/o separate registration. The fewest and always the same do this.
Is it used by those seeking help? Yes, but mostly only after request and linking.
Most do not come up with it themselves. They cannot even operate a search engine (and damn it, this is easy). Rather they tip off their question in the forum.
Because the official, stupid slogan there unfortunately reads “asking questions is human”.
Often I (with at least 34000 support postings) thought someone should close the forum and refer to the wiki. Not w/o seriousness.
Everything has already been asked and answered countless times.
Just 1 example: I alone have written 160 step-by-step instructions for integrating various printers and scanners. Not because it was fun, but because nobody else did.
And even today the same printers/scanners are still in demand instead of using these instructions (updated).
That’s why today there is a clear edge: help, yes, but don’t have to switch on the computer.