How to troubleshoot laptop intermittently not waking up after suspend

General system Kernel, boot, graphics & hardware
1

I have a Dell XPS 13. Most of the time, I walk away and it goes to sleep. When I get back, it wakes up on a key press. But every so often, and with no discernible pattern, it won’t wake up and I have to hard reboot.

What logs can I look at to see if there are obvious errors? Is there a better way to figure out what’s going on so I can look into preventing it?

2

Hiiii! Welcome to the circus! journalctl -b -r -1 will show you logs from previous session (before reboot), with latest at the top. Also sudo dmesg is your friend,

Post output of inxi -bz

3

Thank you, will check journalctl next time it happens.

inxi -bz:

System:
  Kernel: 6.9.9-arch1-1 arch: x86_64 bits: 64
  Desktop: Xfce v: 4.18.1 Distro: EndeavourOS
Machine:
  Type: Laptop System: Dell product: XPS 13 9310 v: N/A
    serial: <superuser required>
  Mobo: Dell model: 0782YH v: A01 serial: <superuser required> UEFI: Dell
    v: 3.1.0 date: 07/22/2021
Battery:
  ID-1: BAT0 charge: 36.1 Wh (100.0%) condition: 36.1/51.0 Wh (70.8%)
    volts: 8.0 min: 7.6
CPU:
  Info: quad core 11th Gen Intel Core i7-1195G7 [MT MCP] speed (MHz): avg: 508
    min/max: 400/4800:5000
Graphics:
  Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics] driver: i915 v: kernel
  Device-2: USB C Video Adaptor driver: N/A type: USB
  Device-3: Microdia Integrated_Webcam_HD driver: uvcvideo type: USB
  Display: x11 server: X.Org v: 21.1.13 driver: X: loaded: modesetting
    dri: iris gpu: i915 resolution: 1: 2560x1080~60Hz 2: 1920x1200~60Hz
  API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 24.1.3-arch1.1
    renderer: Mesa Intel Xe Graphics (TGL GT2)
Network:
  Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi
Drives:
  Local Storage: total: 476.94 GiB used: 226.74 GiB (47.5%)
Info:
  Memory: total: 16 GiB note: est. available: 15.34 GiB used: 6.5 GiB (42.4%)
  Processes: 293 Uptime: 19h 29m Shell: Bash inxi: 3.3.35
4

Your BIOS firmware is super old. Update it first, and see if it will help

5

Also you can start digging here:
https://wiki.archlinux.org/title/Power_management/Suspend_and_hibernate

Some user had similar issue to yours:
https://bbs.archlinux.org/viewtopic.php?id=281059

1 Like
6

I have been computering for 30+ years and have never updated BIOS firmware. Always something new to learn. Thanks for the help

1 Like
7

Of course it hasn’t done it since @gladykov answered but I DID update my BIOS.

System:
  Kernel: 6.9.9-arch1-1 arch: x86_64 bits: 64
  Desktop: Xfce v: 4.18.1 Distro: EndeavourOS
Machine:
  Type: Laptop System: Dell product: XPS 13 9310 v: N/A
    serial: <superuser required>
  Mobo: Dell model: 0782YH v: A01 serial: <superuser required> UEFI: Dell
    v: 3.23.0 date: 04/24/2024
Battery:
  ID-1: BAT0 charge: 36.1 Wh (100.0%) condition: 36.1/51.0 Wh (70.8%)
    volts: 8.0 min: 7.6
CPU:
  Info: quad core 11th Gen Intel Core i7-1195G7 [MT MCP] speed (MHz): avg: 470
    min/max: 400/4800:5000
Graphics:
  Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics] driver: i915 v: kernel
  Device-2: USB C Video Adaptor driver: N/A type: USB
  Device-3: Microdia Integrated_Webcam_HD driver: uvcvideo type: USB
  Display: x11 server: X.Org v: 21.1.13 driver: X: loaded: modesetting
    dri: iris gpu: i915 resolution: 1: 2560x1080~60Hz 2: 1920x1200~60Hz
  API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 24.1.3-arch1.1
    renderer: Mesa Intel Xe Graphics (TGL GT2)
Network:
  Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi
Drives:
  Local Storage: total: 476.94 GiB used: 226.91 GiB (47.6%)
Info:
  Memory: total: 16 GiB note: est. available: 15.34 GiB used: 3.89 GiB (25.4%)
  Processes: 283 Uptime: 1m Shell: Bash inxi: 3.3.35
8

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