Hello,
I tried to install EOS on a new Mini PC with with Realtek 8169 NIC and with Windows 11 already installed. When EOS Live starts it reports that there is no Ethernet connection, and whether I choose to use the R8168 module or the R8169 module, the connection fails in both cases.
On Windows 11, I inhibited Fast Boot and enabled the WOL options on the driver as mentioned on an Arch Wiki. But it did not help. If I continue with the EOS installation the ETHs will not work on the new system.
A short time ago I have installed EOS on a similar system (but from another manufacturer) with the same NIC. I had no problem with the installation and now I can boot both EOS and Windows 11 without any problems.
I have been provided by the manufacturer with an outdated Live of Ubuntu, probably somehow customized, which booted up makes the NIC work regularly. But I don’t want to use an old Ubuntu on the new system …
What can I do ?
Can you share the output of inxi -Fxxxz from the live ISO here?
System:
Kernel: 6.4.8-arch1-1 arch: x86_64 bits: 64 compiler: gcc v: 13.2.1
Desktop: Xfce v: 4.18.1 tk: Gtk v: 3.24.36 info: xfce4-panel wm: xfwm
v: 4.18.0 vt: 1 dm: LightDM v: 1.32.0 Distro: EndeavourOS base: Arch Linux
Machine:
Type: Desktop Mobo: N/A model: N/A serial: <superuser required>
UEFI: American Megatrends LLC. v: 5.27 date: 01/09/2023
Battery:
Device-1: hidpp_battery_0 model: Logitech Wireless Touch Keyboard K400 Plus
serial: <filter> charge: 100% (should be ignored) rechargeable: yes
status: discharging
CPU:
Info: quad core model: Intel N100 bits: 64 type: MCP smt: <unsupported>
arch: Alder Lake rev: 0 cache: L1: 384 KiB L2: 2 MiB L3: 6 MiB
Speed (MHz): avg: 775 high: 800 min/max: 700/3400 cores: 1: 800 2: 700
3: 800 4: 800 bogomips: 6452
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
Device-1: Intel Alder Lake-N [UHD Graphics] driver: i915 v: kernel
arch: Gen-12.2 ports: active: HDMI-A-1 empty: DP-1,HDMI-A-2 bus-ID: 00:02.0
chip-ID: 8086:46d1 class-ID: 0300
Display: server: X.Org v: 21.1.8 compositor: xfwm v: 4.18.0 driver: X:
loaded: modesetting alternate: fbdev,intel,vesa dri: iris gpu: i915
display-ID: :0.0 screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22")
s-diag: 582mm (22.93")
Monitor-1: HDMI-A-1 mapped: HDMI-1 model: ARZOPA serial: <filter>
res: 1920x1080 hz: 60 dpi: 142 size: 344x193mm (13.54x7.6")
diag: 398mm (15.7") modes: max: 1920x1080 min: 640x480
API: OpenGL v: 4.6 Mesa 23.1.5 renderer: Mesa Intel Graphics (ADL-N)
direct-render: Yes
Audio:
Device-1: Intel driver: snd_hda_intel v: kernel bus-ID: 00:1f.3
chip-ID: 8086:54c8 class-ID: 0403
Device-2: Zoran Personal Media Division (Nogatech) USB Audio and HID
driver: snd-usb-audio type: USB rev: 2.0 speed: 12 Mb/s lanes: 1
bus-ID: 1-6:6 chip-ID: 0573:1573 class-ID: 0300 serial: <filter>
API: ALSA v: k6.4.8-arch1-1 status: kernel-api
Server-1: PipeWire v: 0.3.76 status: active with: 1: pipewire-pulse
status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
4: pw-jack type: plugin
Network:
Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
driver: r8169 v: kernel pcie: speed: 2.5 GT/s lanes: 1 port: 4000
bus-ID: 01:00.0 chip-ID: 10ec:8168 class-ID: 0200
IF: enp1s0 state: down mac: <filter>
Device-2: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter
driver: rtw_8821ce v: N/A pcie: speed: 2.5 GT/s lanes: 1 port: 3000
bus-ID: 02:00.0 chip-ID: 10ec:c821 class-ID: 0280
IF: wlan0 state: up mac: <filter>
Bluetooth:
Device-1: Realtek Bluetooth Radio driver: btusb v: 0.8 type: USB rev: 1.1
speed: 12 Mb/s lanes: 1 bus-ID: 1-5:5 chip-ID: 0bda:c821 class-ID: e001
serial: <filter>
Report: rfkill ID: hci0 rfk-id: 0 state: up address: see --recommends
Drives:
Local Storage: total: 484.4 GiB used: 0 KiB (0.0%)
ID-1: /dev/sda model: NS512GSSD340 size: 476.94 GiB speed: 6.0 Gb/s
tech: SSD serial: <filter> fw-rev: 3A0 scheme: GPT
ID-2: /dev/sdb vendor: Lexar model: USB Flash Drive size: 7.46 GiB
type: USB rev: 2.0 spd: 480 Mb/s lanes: 1 tech: SSD serial: <filter>
fw-rev: 8.07 scheme: MBR
Partition:
ID-1: / size: 10 GiB used: 3.3 MiB (0.0%) fs: overlay source: ERR-102
Swap:
Alert: No swap data was found.
Sensors:
System Temperatures: cpu: 49.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 178 Uptime: 7m wakeups: 2 Memory: total: 16 GiB note: est.
available: 15.41 GiB used: 1.08 GiB (7.0%) Init: systemd v: 254
default: multi-user Compilers: gcc: 13.2.1 Packages: pm: pacman pkgs: 900
Shell: Bash v: 5.1.16 running-in: xfce4-terminal inxi: 3.3.28
It seems strange to me that I was the only one who had this installation issue on this hardware. I must be really unlucky. This issue happens on all the Live distros I have tried (Debian, Fedora, …).
Is the only solution then Windows ?
The fact that EOS proposes the possibility of changing the NIC drive means that a problem is known and a solution has been tried, but it does not solve the bug.
Be sure to disable the “fast startup” feature from within Windows, because it can hold down the network card while Windows is supposedly “off”.
As I said I disabled Fast Startup. When I did it I executed the steps as indicated…
But in my opinion this is a false problem. Why can I boot a properly configured Ubuntu Live and immediately after there is the fault on eth when I boot the latest EOS Live ? Between the two operations no one used Windows.
In your case it does not solve the BUG, but we do not know the underlaying issue, what could be something else not driver version related.
may you can boot this Ubuntu Live and report used drivers from there?
Not sure if they ship inxi, but you could have other ways to show hardware info like hwinfo or or hardinfo (gui)
I installed inxi on Ubuntu
System:
Kernel: 5.8.0-43-generic arch: x86_64 bits: 64 compiler: gcc v: 9.3.0
clocksource: tsc Desktop: GNOME v: 3.36.4 tk: GTK v: 3.24.20
wm: gnome-shell dm: GDM3 v: 3.36.3 Distro: Ubuntu 20.04.2 LTS (Focal
Fossa)
Machine:
Type: Desktop Mobo: N/A model: N/A serial: <superuser required>
UEFI: American Megatrends LLC. v: 5.27 date: 01/09/2023
Battery:
Device-1: hidpp_battery_0 model: Logitech Wireless Touch Keyboard K400 Plus
serial: <filter> charge: 100% (should be ignored) rechargeable: yes
status: discharging
CPU:
Info: quad core model: Intel N100 bits: 64 type: MCP smt: <unsupported>
arch: Alder Lake rev: 0 cache: L1: 384 KiB L2: 2 MiB L3: 6 MiB
Speed (MHz): avg: 700 min/max: 700/3400 cores: 1: 700 2: 700 3: 700
4: 700 bogomips: 6451
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
Device-1: Intel driver: N/A arch: Gen-12.2 bus-ID: 00:02.0
chip-ID: 8086:46d1 class-ID: 0300
Display: x11 server: X.Org v: 1.20.9 with: Xwayland
compositor: gnome-shell driver: X: loaded: fbdev unloaded: modesetting,vesa
gpu: N/A display-ID: :0 screens: 1
Screen-1: 0 s-res: 800x600 s-dpi: 96 s-size: 212x159mm (8.35x6.26")
s-diag: 265mm (10.43")
Monitor-1: default res: 800x600 hz: 75 size: N/A modes: N/A
API: OpenGL Message: Unable to show GL data. Required tool glxinfo
missing.
Audio:
Device-1: Intel driver: snd_hda_intel v: kernel bus-ID: 00:1f.3
chip-ID: 8086:54c8 class-ID: 0403
Device-2: Zoran Personal Media Division (Nogatech) USB Audio and HID
driver: snd-usb-audio type: USB rev: 2.0 speed: 12 Mb/s lanes: 1
bus-ID: 1-6:5 chip-ID: 0573:1573 class-ID: 0300 serial: <filter>
API: ALSA v: k5.8.0-43-generic status: kernel-api
Server-1: PulseAudio v: 13.99.1 status: active
Network:
Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
driver: r8169 v: kernel pcie: speed: 2.5 GT/s lanes: 1 port: 4000
bus-ID: 01:00.0 chip-ID: 10ec:8168 class-ID: 0200
IF: enp1s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Device-2: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter
driver: N/A pcie: speed: 2.5 GT/s lanes: 1 port: 3000 bus-ID: 02:00.0
chip-ID: 10ec:c821 class-ID: 0280
Bluetooth:
Device-1: Realtek Bluetooth Radio driver: btusb v: 0.8 type: USB rev: 1.1
speed: 12 Mb/s lanes: 1 bus-ID: 1-5:4 chip-ID: 0bda:c821 class-ID: e001
serial: <filter>
Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter>
bt-v: 4.2 lmp-v: 8 sub-v: 7644 hci-v: 8 rev: 829a class-ID: c0104
Drives:
Local Storage: total: 505.81 GiB used: 0 KiB (0.0%)
ID-1: /dev/sda model: NS512GSSD340 size: 476.94 GiB speed: 6.0 Gb/s
tech: SSD serial: <filter> fw-rev: 3A0 scheme: GPT
ID-2: /dev/sdb vendor: Kingston model: DataTraveler 3.0 size: 28.87 GiB
type: USB rev: 3.2 spd: 5 Gb/s lanes: 1 tech: N/A serial: <filter>
fw-rev: 0000 scheme: GPT
Partition:
ID-1: / size: 7.71 GiB used: 359.7 MiB (4.6%) fs: overlay source: ERR-102
Swap:
Alert: No swap data was found.
Sensors:
Src: /sys System Temperatures: cpu: 52.0 C mobo: N/A
Fan Speeds (rpm): N/A
Info:
Processes: 226 Uptime: 7m wakeups: 2 Memory: total: 16 GiB note: est.
available: 15.42 GiB used: 1.79 GiB (11.6%) Init: systemd v: 245
target: graphical (5) default: graphical Compilers: N/A Packages: 1792
pm: dpkg pkgs: 1784 pm: snap pkgs: 8 Shell: Bash v: 5.0.17
running-in: gnome-terminal inxi: 3.3.29
inxi -Nn:
Network:
Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
driver: r8169
IF: enp1s0 state: up speed: 1000 Mbps duplex: full mac: 68:1d:ef:32:6e:3b
Device-2: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter
driver: N/A
ifconfig:
enp1s0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500
inet 192.168.8.128 netmask 255.255.255.0 broadcast 192.168.8.255
inet6 fe80::c242:77e9:c992:40ed prefixlen 64 scopeid 0x20
inet6 fde0:4007:3a91:8700:c210:a036:7fd6:5ef3 prefixlen 64 scopeid 0x0
inet6 fde0:4007:3a91:8700:2f5a:ba26:903c:1541 prefixlen 64 scopeid 0x0
ether 68:1d:ef:32:6e:3b txqueuelen 1000 (Ethernet)
RX packets 88636 bytes 116536608 (116.5 MB)
RX errors 0 dropped 352 overruns 0 frame 0
TX packets 22409 bytes 1937088 (1.9 MB)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
lo: flags=73<UP,LOOPBACK,RUNNING> mtu 65536
inet 127.0.0.1 netmask 255.0.0.0
inet6 ::1 prefixlen 128 scopeid 0x10
loop txqueuelen 1000 (Local Loopback)
RX packets 738 bytes 75033 (75.0 KB)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 738 bytes 75033 (75.0 KB)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
Thank you for your time
exact the same device id…
only difference i can see from the ubuntu output is that the wifi dirver is not there.
I do not think it is related… but could be ? its on the same chipset? and lan device is working because wifi is not activated/detected/used?
Even with wifi not activated, the behavior in EOS is the same
but seems on ubuntu it does not even detect the wifi, so it is completely off also from hardware side.
sudo rmmod rtw_8821ce
sudo restart NetworkManager
could simulate this…
Yes in that version of Live Ubuntu the wifi is not detected. I’ve tried the last version and there is instead detected
i have also the exact same chip in use here… working without any single issue with main driver from kernel.
Only difference to your output is bus-ID what is only showing its adressed differently on the board…
You checked about possible firmware update for the machine?
No. I wouldn’t know how to that.
From my research it looks like an issue ouitside the driver/chipset of the lan device itself.
you can sens me a full boot journal in a P.M. i can go check a lot of stuff.
(but not post it here open to the public)
journalctl -b -0 | eos-sendlog from the live session of the ISO if you mind… i will go do some research if i got this.
Thank you I’ll try to send you
i see that it will be may an issue to use eos-sendlog if you do not have internet connection… but may you can use wifi or phone tethering? i would really like to see the log!